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Design Affordances of Generative AI in Routines: An Exploratory Study
University of Borås, Faculty of Librarianship, Information, Education and IT. (Innovation Lab)ORCID iD: 0000-0002-2922-2286
University of Borås, Faculty of Librarianship, Information, Education and IT.ORCID iD: 0000-0002-8059-9150
RISE.ORCID iD: 0000-0003-3473-4857
2025 (English)In: ECIS 2025 Proceedings, 2025Conference paper, Published paper (Refereed)
Abstract [en]

This study investigates how organizations develop an understanding of the designed affordances of generative AI to intentionally redesign their routines. Generative AI introduces new action potentials that developers embed into device-enabled routines to enhance organizational capabilities. Employing a mixed-method approach, including focus groups, participant observation, document studies, and interviews, we analyze four case studies across diverse industries. The findings reveal a set of designed affordances as well as four development paths through which developers build their understanding of generative AI’s capabilities. These paths shape how affordances are framed and embedded in routine design. This study contributes to affordance theory by highlighting the design phase as a site of affordance construction, and by introducing development paths as an analytical tool for understanding how organizations make sense of new technological potentials. Future research should explore how these designed affordances are enacted and adapted through routine execution and diffusion. 

Place, publisher, year, edition, pages
2025.
National Category
Business Administration Information Systems, Social aspects
Research subject
Business and IT
Identifiers
URN: urn:nbn:se:hb:diva-33546OAI: oai:DiVA.org:hb-33546DiVA, id: diva2:1960978
Conference
ECIS 2025, Amman, Jordan, 16-18 June, 2025
Available from: 2025-05-26 Created: 2025-05-26 Last updated: 2025-10-01Bibliographically approved

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https://aisel.aisnet.org/ecis2025/human_ai/human_ai/17/

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Juell-Skielse, GustafAskenäs, LindaHjalmarsson Jordanius, Anders

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CiteExportLink to record
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Citation style
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