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Airbnb Experiences: Travelers’ Purchase Behavior and Word-of-Mouth
Mudra Institute of Communications, Ahmadabad, India, Ahmadabad, India.
University School of Business, Chandigarh University, Chandigarh, Punjob, India.
Department of Management, University of Mauritius, Reduit, Mauritius;School of Tourism and Hospitality, University of Johannesburg, South Africa;Griffith Institute for Tourism, Griffith University, Gold Coast, Australia;Copenhagen Business School, Denmark.ORCID iD: 0000-0002-3583-9717
University of Borås, Faculty of Textiles, Engineering and Business. School of Business and Economics, Linnaeus University, Kalmar, Sweden. (The Service and Retailing Research Group)
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2022 (English)In: Journal of Travel Research, ISSN 0047-2875, E-ISSN 1552-6763, Vol. 62, no 7, p. 1569-1587Article in journal (Refereed) Published
Abstract [en]

This research examines travelers purchase behavior of “Airbnb experiences” by developing a model based on the stimulus organism response theory. Motivation, conceptualized as hedonic and utilitarian, is proposed to influence attitudes toward “Airbnb experiences.” The model is tested using data collected from two separate empirical studies on Indian domestic travelers. Empirical findings from both studies demonstrate a significant influence of perceived authenticity, perceived enjoyment, and service quality on travelers’ attitudes toward “Airbnb experiences.” The results from the two studies also converge with respect to the influence of attitudes on purchase intention and word-of-mouth. Both studies suggest a moderating effect of trend affinity on the relationship between attitudes and word-of-mouth. The research presents scholars with a theoretically robust model with the motivational attributes that positively impacts on travelers’ attitudes toward “Airbnb experiences” and the latter’s influence on purchase intention and word-of-mouth. We discuss the practical implications and limitations of the research.

Place, publisher, year, edition, pages
2022. Vol. 62, no 7, p. 1569-1587
Keywords [en]
sharing economy, Airbnb experiences, stimulus organism response, structural equation modeling, artificial neural networks
National Category
Business Administration
Research subject
Business and IT
Identifiers
URN: urn:nbn:se:hb:diva-32581DOI: 10.1177/00472875221127679ISI: 000875305400001Scopus ID: 2-s2.0-85141023067OAI: oai:DiVA.org:hb-32581DiVA, id: diva2:1899688
Available from: 2024-09-20 Created: 2024-09-20 Last updated: 2025-09-24Bibliographically approved

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Goolaup, Sandhiya

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