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Intern kriskommunikation och motivation: en undersökande studie i hur mellanchefers kommunikation påverkar medarbetare
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2023 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesisAlternative title
Internal crisis communication and motivation : A survey study in how middle managers’ communication affects employees (English)
Abstract [en]

This study focuses on how internal crisis communications in organizations are affected by how people in a leading position, here middle managers, communicate with their employees. The theories used to discuss this phenomena are Motivating Language Theory with its three dimensions together with different leadership theories. The study was conducted in Sweden and the data was gathered through two digital questionnaires. Some questions had a set of answers to choose from, whereas some were open ended. This was in order to more deeply understand the reasoning behind the answers given. One questionnaire was aimed toward middle managers and one towards employees. However, both questionnaires studied the same variables. The study was conducted in several different organizations and questionnaires were distributed to a total of 276 people. In this study the following statements can be asserted: in a Swedish context meaning-making language is preferred for both employees and middle managers, but direction-giving language is still most commonly used.

Place, publisher, year, edition, pages
2023.
Keywords [sv]
Kriskommunikation, Motivating Language Theory, Intern kommunikation, Ledarskap, Ledarskapsteori, Kommunikationshantering
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-29819OAI: oai:DiVA.org:hb-29819DiVA, id: diva2:1757590
Available from: 2023-05-17 Created: 2023-05-17 Last updated: 2025-09-24Bibliographically approved

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7591b99ecd99e17286059b2b4407afa33021e4ae25d395ec825e9d51620ed093302f11d250bccc7bdfac07e71bf7d425e4168a2e9406a1026d0e2d7362b483ce
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf