The purpose of the thesis is to gain in-depth knowledge of how a digital reading and writing promotion library service for young people is experienced and described by the participating librarians. More specifically, to investigate the link between the service and bibliotherapy, as well as the librarians' view of communication via the service. In addition, the librarians' view of the competences and qualities required to work with the service is examined.

The material for the bachelor thesis has been collected through semi-structured interviews which have then been analysed through a qualitative content analysis. The theoretical framework used in the analysis is The online disinhibition effect by John Suler, the bibliotherapeutic process described by Sarah McNicol & Liz Brewster and Arleen McCarthy Hynes & Mary Hynes-Berry's description of the interactive bibliotherapeutic dialogue and its prerequisites. The analysis has shown that most examples of Suler's disinhibition effects mentioned are benign, i.e. that the effects are positive based on the librarians' view of the service.

The conclusion is that the service is at the intersection of reading therapy and interactive bibliotherapy. When asked if you need to be a therapist, the answer is that a librarian can be an important adult. You don't have to be a counselor or an educated therapist. The anonymity of the service is a unique and important aspect.