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E-tjänster och användbarhet: Viktiga användbarhetsaspekter för unga vuxna användare avseende en myndighets e-tjänst
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2021 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
E-services and usability : Important usability aspects for young adults users of a government e-service (English)
Abstract [en]

In today's society, usability is an essential principle for developers to handle when developing any system, webpage, or e-service. Usability is important for all types of users. However, it seems that young adults are more or less likely taken for granted when developing usability for their target group. Thus, this study will identify what is important for young adults when usability is required. A case study has been performed to gather data through a qualitative study, including a think aloud-test followed by a semi-structured interview. A theoretical framework has been created, that builds on different aspects of usability: learnability, accessibility, comprehensibility, navigation, flexibility, and discoverability. The study has chosen to focus on these aspects since they are relevant for what the study aims to examines. By using the theoretical framework and analyzing the results, the study reached its conclusion. The conclusion of the study is that the aspects of usability that are important for young adult sare: comprehensibility, accessibility, and navigation.

Place, publisher, year, edition, pages
2021.
Keywords [sv]
Informationsarkitektur, användbarhet, upptäckbarhet, navigation, lärbarhet, tillgänglighet, myndigheter, e-tjänster
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-25095OAI: oai:DiVA.org:hb-25095DiVA, id: diva2:1532026
Available from: 2021-03-04 Created: 2021-03-01 Last updated: 2025-09-24Bibliographically approved

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File name FULLTEXT01.pdfFile size 558 kBChecksum SHA-512
ec67ee2b195ee76bb8afd3347d1df1ee556bd2f0f3d7057f64b9e25c4871d27f34c5d20856c14bba84c986028f1e986b7e086f5bc99db2ce2f5e6d8a9f075cd6
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf