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Large Language Models and Public Libraries: Self-Assessed AI and LLM Competence Among Swedish Public Library Personnel
University of Borås, Faculty of Librarianship, Information, Education and IT.
2026 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesisAlternative title
Stora språkmodeller och folkbibliotek : Svensk folkbibliotekspersonals självskattade kompetens inom AI och stora språkmodeller (Swedish)
Abstract [en]

This thesis focuses on how Swedish public library personnel assess their competence in Artificial Intelligence (AI) and, in particular, Large Language Models (LLMs). Previous research highlights that libraries are increasingly expected to support AI literacy, promote digital inclusion, and guide citizens in navigating rapidly developing technologies. Yet, there is limited research on how public library personnel themselves assess their abilities and working conditions in this area. The study examines Swedish library personnel’s self-assessed AI and LLM competence, their ability to assist users with related queries, their perceived organisational conditions, and how these conditions may influence their self-assessed AI competence. The study applies a quantitative method in the form of an online survey distributed to Swedish public libraries. In total, 110 respondents participated. The analysis is based on Long and Magerko’s (2020) AI literacy framework, which was adapted into six AI literacy themes. The results show that respondents overall did not assess their AI literacy or ability to assist library users with related queries highly. Even though many of the respondents had used LLMs professionally, fewer felt confident explaining how the technology behind it works or discussing issues such as future societal implications. Access to workplace guidelines, training, tools and support was associated with higher confidence levels. Although, not everyone was aware of what support was available and guidelines varied between workplaces. The study concludes that public libraries may require clearer organisational support and further professional training to meet growing expectations regarding AI and LLM literacy and digital leadership.

Place, publisher, year, edition, pages
2026.
Keywords [en]
Public libraries, public library personnel, artificial intelligence, large language models, AI literacy, quantitative method, survey
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-35956OAI: oai:DiVA.org:hb-35956DiVA, id: diva2:2087472
Subject / course
Library and Information Science
Available from: 2026-07-28 Created: 2026-07-21 Last updated: 2026-07-28Bibliographically approved

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Large Language Models and Public Libraries Anneling(1730 kB)37 downloads
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Type fulltextMimetype application/pdf

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2425262728293027 of 69
CiteExportLink to record
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Citation style
  • harvard-cite-them-right
  • apa
  • ieee
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  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
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