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Embodied interaction: A turn to better understand disabling marketplaces and consumer vulnerability
University of Borås, Faculty of Textiles, Engineering and Business. (Tjänster och handel)ORCID iD: 0000-0001-9159-4593
Centrum för tjänsteforskning, Karlstads universitet.
2026 (English)In: The disabling marketplace, 1 edn, Routledge / [ed] L. Higgins, K.C. Husemann & A. Zeyen, Routledge, 2026, 1Chapter in book (Refereed)
Sustainable development
According to the author(s), the content of this publication falls within the area of sustainable development.
Abstract [en]

The purpose of this study is to extend current understanding of disabling marketplaces by substantiating embodied interaction, between service providers and disabled consumers, as interlinked multimodal activities in a material environment. The study is based on three extensive datasets on service production and provider-consumer interactions, gathered from several public sector markets containing private service providers. Using different qualitative and semi-ethnographical methods, the study makes three contributions: i) a more embodied construct of disability, materialised in a conceptual typology of embodiment and materiality, advancing research into what disables consumers from being active members of marketplaces; ii) identifying themes of disabling marketplace interactions which contribute a more fine-grained understanding of the relationship between embodiment and how consumers experience vulnerability – an explanation of how consumers with disabilities appropriate space and ascribe meanings to a place; and iii) substantiating previous research into ‘bodily dys-appearance’. 

Place, publisher, year, edition, pages
Routledge, 2026, 1.
National Category
Business Administration
Research subject
Business and IT
Identifiers
URN: urn:nbn:se:hb:diva-35627DOI: 10.4324/9781003764885-2ISBN: 9781003764885 (electronic)OAI: oai:DiVA.org:hb-35627DiVA, id: diva2:2060092
Available from: 2026-05-14 Created: 2026-05-14 Last updated: 2026-05-15Bibliographically approved

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Publisher's full texthttps://www.taylorfrancis.com/chapters/oa-edit/10.4324/9781003764885-2/embodied-interaction-turn-better-understand-disabling-marketplaces-consumer-vulnerability-nicklas-salomonson-per-echeverri

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3031323334353633 of 43
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