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Beslutet bakom bannern: Cookie design och användarval: En kvantitativ analys av användarbeteende i mötet med cookiebanners
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
2025 (Swedish)Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesisAlternative title
Decisions Behind the Banner: Cookie Design and User Choice (English)
Abstract [sv]

Syftet med studien är att undersöka hur designen av cookiebanners påverkar användares beslut att acceptera eller neka cookies, samt hur tydligt information om datainsamling upplevs. En kvantitativ enkätstudie med 51 respondenter låg till grund för analysen. Resultatet visar att visuella designval som färg, placering och antal klick har stor påverkan på användarens val av att acceptera eller neka cookies. Majoriteten läser sällan eller aldrig igenom informationen innan de accepterar cookies, trots att många respondenter värderar digital integritet högt. Studien visar också att cookiepolicyer ofta upplevs som otydliga. Slutsatsen är att utformningen av cookiebanners har stor betydelse för användarupplevelse och graden av informerat samtycke. För att stärka transparens och etik i digital design föreslås tydligare och mer balanserade gränssnitt. Studien är skriven på svenska och bidrar med insikter som kan användas vid vidare forskning eller vid utveckling av användarcentrerade lösningar.

Abstract [en]

This study investigates how the design of cookie banners influences users’ decisions to accept or reject cookies, as well as how clearly data collection information is perceived. A quantitative survey was conducted with 51 participants. The results indicate that visual elements such as color, button placement, and number of clicks —have a significant impact on user choices, often more than the content of the cookie policies themselves. Although many respondents value digital privacy, the majority rarely or never read the information before accepting cookies. Cookie policies were also commonly perceived as unclear. The study concludes that banner design plays a crucial role in user experience and the extent to which consent is truly informed. To enhance transparency and ethical standards in digital design, clearer and more balanced interfaces are recommended. This study is in Swedish and contributes insights relevant to future research and the development of user-centered design solutions.

Place, publisher, year, edition, pages
2025.
Keywords [en]
cookie banners, nudging, digital privacy, dark patterns, transparency, user experience, consent design, interface ethics.
Keywords [sv]
cookiebanners, nudging, digital integritet, mörka mönster, transparens, användarupplevelse, samtyckesdesign, gränssnittsetik.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-34593OAI: oai:DiVA.org:hb-34593DiVA, id: diva2:2013879
Subject / course
Business Administration
Supervisors
Examiners
Available from: 2025-12-13 Created: 2025-11-14 Last updated: 2025-12-13Bibliographically approved

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VT2025KF12(721 kB)23 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf