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Språkets betydelse för positiva användarupplevelser: en undersökning av sambandet mellan språk och användbarhet i e-tjänster
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The importance of language for positive user experiences : an investigation of the relationship between language tone, readability, and usability quality in e-services (English)
Abstract [en]

In future hyper contextual environments, information architecture will play a crucial role in organizing and making information accessible in a meaningful way for users to interact with multiple devices and information sources simultaneously. Using flow theory as a framework, this paper examines the relationship between usability and positive user experience from the perspective of an information architect, based on language tone, readability, information quality, and interaction quality. The study analyzes the usability quality, information quality, and interaction quality of three e-services (Kivra, 1177, and Swish) and discusses how future information architecture can be designed to be user-friendly, uncomplicated, and deliver a positive experience that is pleasant and easy to use. The research is based on a blend of quantitative and qualitative data from user surveys, interviews with users, and experts in the field of information architecture. The paper concludes with a discussion on the importance of language tone and design in developing ethical, human-centered digital solutions for the future.

Place, publisher, year, edition, pages
2023.
Keywords [sv]
Användbarhet, användarupplevelse, flow, språk, tonalitet, läsbarhet
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-30752OAI: oai:DiVA.org:hb-30752DiVA, id: diva2:1811655
Available from: 2023-11-14 Created: 2023-11-14 Last updated: 2023-11-14Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf