The aim of this paper is to present an overview of the preliminary findings in an ongoing study conducted in MuseIT – a Horizon Europe project (Oct. 2022 – Sept. 2025) – that proposes technologies facilitating and widening access to cultural assets in an ‘inclusive way’. The paper reports on the results of a literature review and the first ideation workshop conducted in January 2023. The workshop participants were representatives of cultural institutions and users of cultural institutions, and/or consumers and producers of cultural assets, with a focus on people with disabilities. The findings indicated that digital environment is greatly appreciated by participants with disabilities for both communication with others and for self-expression. Cultural institutions are aware of the variety of needs, including the need for collaborative development of services accessible to all. There remain, however, challenges and unmet needs. To address these, there is a need to involve people with disabilities – who are experts on such needs based on lived experiences – in the design of tools and services aimed at meeting their needs. Furthermore, there is a need for improved understanding of disability and diversity of needs, in projects involved in developing technological systems to facilitate and broaden accessibility.