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  • 701.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Ungdomars attityder till postorder: Tre överraskningar i en2004Licentiate thesis, monograph (Other academic)
  • 702.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Vad händer när e-handeln ökar ännu mer?2013In: Retailingresearch.blogspot.comArticle in journal (Other (popular science, discussion, etc.))
    Abstract [sv]

    En rykande färsk rapport om framtidens e-handel har precis släppts från HuI Research. I rapporten menar man att andelen e-handel av total detaljhandel i Sverige mycket väl kan komma att öka från 5 till 13 procent inom en fem års period. Länk Scenariot är mycket troligt och vi kan redan nu se en sådan utveckling i flera europeiska länder. Även om vi har ”tjatat” om det här ganska länge så är det intressant att nu se rapporter som vederlägger det vi tror om framtiden. Att handla på nätet framstår mer och mer som en vardaglig aktivitet och fler svenskar än någonsin tycker det är naturligt att ibland välja ”distanskanalen” för sina inköp. Allt beror på vad som är bekvämt just för stunden. Och naturligtvis också hur digitaliserade vi väljer att bli framöver. Å andra sidan bör vi betänka att gränserna mellan vad som uppfattas som ”e-handel” och vad som är handel i fysisk butik börjar suddas ut. I vart fall är uppfattningen sådan bland konsumenter. I rapporten framgår också att konsumenternas krav på e-handeln handlar om snabbare leveranser, större valfrihet och mer och korrekt information. Det är dock något som inte syns så tydligt i undersökningar som jag själv gjort och tagit del av. Leveranser som sker när kunden själv väljer är troligen viktigare än att de ska vara snabba. Ett sådant önskemål ställer i sin tur högre krav på, inte bara effektiv logistik, utan logistik som är smart, flexibel och har ett erbjudande som är uppbyggt på konsumenternas förväntningar och hur människor lever sina vardagsliv. Sådan kunskap kan bäst erhållas genom konsumentinsikt och flera företag i logistikbranschen har börjat inse att det är helt nödvändigt att utgå från slutkunden när man re-designar sitt erbjudande och sina affärsmodeller. Logistikbranschen överlag har en stor utmaning framför sig, men också en lovande framtid, givet att man rätt förvaltar de möjligheter som finns. Som i de flesta bloggar från oss på SIIR tar vi ett framtidsperspektiv och häromdagen fick jag ett bra citat (tack Thomas) som får avsluta det här surret: När det gäller framtiden är din uppgift inte att förutse den, utan att göra den möjlig… (Antoine de Saint-Exupèry)

  • 703.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Vad kan vi vänta oss av 2014?2013In: Retailingresearch.blogspot.comArticle in journal (Other (popular science, discussion, etc.))
    Abstract [sv]

    Vad kan vi vänta oss av 2014? Snart ett nytt år. Nya förväntningar. Nya idéer. Och inte minst - nya trender inom handeln! Ett stensäkert tips på vad vi kommer att få se mer av nästa år är den digitala handelns progression. Och den kommer att utvecklas både i fysisk och virtuell butiksmiljö tror jag. Kanske genom de magiska speglarna eller de virtuella provrummen? Eller med hjälp av dynamiskt innehåll i de digitala verktyg som erbjuds. Kommer vi kanske rent av att få se de första programvarorna för magic mirrors avsedda att användas hemma på surfplattan, datorn eller mobilen? Önskemålet om att få utökad produktinformation kommer att bli ännu större nästa år. Kunder vill veta mycket om sådant de överväger att köpa. De vill kunna jämföra, förstå användningen, veta vad andra kunder tycker om samma produkter, känna till hur varorna produceras och distribueras, få råd och tips om skötsel och inte minst - råd om hur man kan återanvänder sina gamla prylar. En annan sak som jag tror kommer att bli tydligare 2014 är svenskarnas köptrötthet. De kommer inte längre att nappa på erbjudandet om att köpa tre och betala för två. För vad ska vi med fler prylar till när våra hem är fullständigt nedlusade med saker? Däremot vill vi ha underhållning. Det ska vara roligt att shoppa, även om vi inte bär med oss en massa kassar hem. Kanske blir detta en av de största utmaningarna för handeln nästa år? Att utveckla nya shoppingformat och koncept som erbjuder andra värden än de gamla vanliga promotionknepen som fyndpris, jubileumspris och köp 3 betala för 2! Och inte bara att komma på dem. Utan också utmaningen i att räkna ut hur man kan ta betalt för något annat än de fysiska produkterna. Att designa både upplevelser och produktinformation i rätt blandning. Visste ni förresten att i DIBS senaste undersökning om svenskar och e-handelsvanor så har e-handelsköpen från surfplattor och mobiler ökat markant jämfört med förra året? Även om jag inte helt säkert kan uttala mig om kvaliteten i deras undersökning, så är tendensen intressant, eftersom vi ser en jämförelse från förra året.

  • 704.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Vi lever i ett bekvämlighetssamhälle2013In: Retailingresearch.blogspot.comArticle in journal (Other (popular science, discussion, etc.))
    Abstract [sv]

    Vi lever i ett bekvämlighetssamhälle "Som-helst samhället" är kanske bekant för de av er som gillar Micael Dahlén? Ett synonymt begrepp är Nextopia och beskriver hur vi människor hellre lever i framtiden än det vi kan få idag. En förklaring till denna världsbild är att vi människor är programmerade till att inte nöja sig, att ständigt vara på språng, att vilja vidare. Förutsättningen för ett sådant samhälle är bland annat kommunikationsteknologin. Men jag har funderat en hel del på den där beskrivningen. Och istället börjar formulera en annan beskrivning av det nutida samhället. Ett samhälle som kanske inte helt bygger på samma teorier som Dahlén lyfter fram. För några av de allra tydligaste egenskaper som beskriver en konsument och människa idag är att vi är: •Otåliga •Osäkra •Lata Och skälen till att vi har dessa egenskaper beror på några överväldigande trender och strömningar som tagit oss konsumenter med storm: Mobiliteten, Individualismen och Tidsuppfattningen. Och övergripande mål med hela vårt liv är självklart lycka eller åtminstone nöjdhet - som nås med hjälp av bekvämlighet. Mobiliteten gör att vår otåliga sida kan tillfredsställas när som helst på dygnet, den hjälper oss också att känna oss mindre osäkra. Vi googlar allt vi inte minns och allt vi behöver veta för stunden. Individualismen driver oss osäkra och lata människor att kunna välja massproduktion, fast med egna detaljer som gör oss unika, utan större ansträngning. Att t.ex. designa sina egna skor är höjden av lycka för många konsumenter. Uppfattningen att tid är en bristvara undviks för både lata, osäkra och otåliga människor genom tillgång till vad som helst, när som helst och hur som helst. Vi är aldrig längre från en onlinebutik än 3G-nätet och en mobil. Det kanske inte är så konstigt att det digitala mötet mellan företag och kund har blivit allt mer intressant och att fenomen som t.ex. e-handel ökar...

  • 705.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Webbshop och butik2014Other (Other academic)
    Abstract [sv]

    Webbshop och butik Ni som är återkommande bloggläsare vet att jag ibland kritiserar svenska handelsaktörer för att de inte tar steget fullt ut och implementerar en strategi där kanalerna smälter samman, där kunden inte ska behöva fundera över vilken kanal man köper ifrån. Det ska vara lika naturligt att köpa i butik som i webbshoppen och det ska vara möjligt att stå i den fysiska butiken och vara både butikskund och webbkund - samtidigt. De aktörer som utvecklar lösningar för ett sådant köpbeteende kan titulera sig omnikanalföretag. Ibland blir man därför så glad när det vi gör på SIIR leder till förändring (i vart fall vill vi tro att vi varit med och påverkat:-). I ett pressmeddelande från en av de största kedjorna för hemtextil kunde man för ett tag sedan läsa följande: Den 27 augusti öppnar vi dörrarna till vår nya konceptbutik ”Sovrum” på Grev Turegatan i centrala Stockholm. I butiken samlar vi det bästa inom sovrumsprodukter med en mix av både egna och externa varumärken. Samtidigt lanseras ett helt nytt system i butiken som knyter ihop sortimentet på plats med webbshoppens bredare utbud. (Länk) När jag fick veta mer om det nya systemet i butiken gick det snabbt upp för mig att deras lösning är ovanlig med tanke på att de integrerar e-handel och butikshandel i ett och samma kassasystem. Kunden e-handlar i butiken men betalar inte via skärmen utan i butikskassan. I vart fall har jag inte hört talas om någon annan aktör i den storleken som valt en sådan lösning för att bli en omnichannel-aktör. Butiken öppnades alldeles nyligen och enligt rapporter så fungerade allt som det skulle. Det var fullt med personer på plats på lanseringen och om ni har någon tid över och befinner er i Stockholm rekommenderar jag ett besök. Spana då särskilt in möjligheterna att e-handla och handla i butiken: på en och samma gång. Instagram, Hemtex: Glada miner vid öppnandet. Butiken har fått mycket uppmärksamhet och det kryllar av bloggare som pratar om konceptet. Dagens Handel har också uppmärksammat butiken.

  • 706.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Äldre webbutikskunder gör det annorlunda2014Report (Other academic)
    Abstract [sv]

    Rapporten är en uppdragsbeställd studie från Miss Mary AB som beskriver äldre kvinnors köpbeteende i en webbutik. I rapporten identifieras respondenters faktiska beteende i webbutiken med hjälp av eyetracking-teknik. Resultaten visar vilka särskilda behov som äldre e-handelskunder har för att uppleva en webbutik som användarvänlig. Rapporten är ej publik.

  • 707.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Äntligen någon som vågar säga det många tänker2014Other (Other academic)
    Abstract [sv]

    Äntligen någon som vågar säga det många tänker Äntligen är det någon som vågar säga det som många tänker. Nämligen att det lär bli svårt att få någon lönsamhet i e-handel av dagligvaror. Markets analytiker, David Jansson, säger nästan precis det som många med mig pratat om ett tag. Det är svårt att tjäna pengar på e-handel med mat och skälet är troligen att konsumenterna inte ser något värde i en sådan tjänst. I vart fall inte ett värde tillräckligt högt för att man ska betala för det. Och då går mina tankar mycket snabbt till min kollega Maria Frostling Henningsson i Stockholm som redan 2000 skrev en licentiatavhandling om att handla mat på nätet. Avhandlingen heter Dagligvaruhandel över nätet...: vad innebär det?: en kvalitativ studie av 22 svenska hushåll. Den studien är intressant! Även om den gjordes för länge sedan. Och den är intressant därför att Maria lyfter fram förklaringar som inte handlar om tekniken i sig, utan om ganska allmängilitiga konsumentegenskaper. Där visar hon bland annat att konsumenterna ganska snabbt tappade intresset av att e-handla sin mat. Skälen var bland annat att man efter ett tag insåg att man tappade "kollen" på vad som hände i kvarteren runtomkring där man bodde. Mataffären är en naturlig mötespunkt där människor möts. Man växlar ett par ord med grannar och bekanta. Man får veta saker helt enkelt. Ett annat skäl till att man tröttnade på att e-handla mat var att man inte hade samma möjlighet att vara en "duktig konsument". Det var svårt eller omöjligt att utnyttja specialerbjudanden eller respondera på butikskampanjer när man e-handlade. Och det var många konsumenter som på den tiden såg ett värde i att köpa kampanjvaror. Det verkade som att vi hade ett djupt rotat beteende när det gäller matinköp, nämligen att vara ekonomiska, välja bra varor till bra priser helt enkelt. Det var några av resultaten från Maria avhandling som jag kommer ihåg särskilt tydligt. För er som vill läsa den så kommer ni säkert att hitta ännu fler förklaringar. Och det skulle inte förvåna mig om förklaringarna från 1997 stämmer hyfsat väl fortfarande. För så fort ändrar vi oss inte, vi konsumenter. Och därför blir jag också så glad när jag läser Markets inspel om e-handel av dagligvaror idag. För den typen av tankar problematiserar och gör att man stannar upp och funderar lite. Och inte bara kör på, med risk för att upptäcka att den bil man sitter i kanske saknar förare. Eller ännu värre - har en rattfull förare. För det är helt centralt, att om konsumenter ska ändra om sina köpbeteedemönster så måste individerna vinna någonting på det. Antingen att det verkligen är ENKLARE, eller att det är ROLIGARE. Först när detta inträffar, då kan konsumenten också vara beredd att betala för ett nytt sätt att handla på. I början av året pratade jag med en väl insatt person i Portugal om vad han trodde om e-handel och dagligvaror. Hans svar var solklart: Den aktör som kan erbjuda e-handel av livsmedel och vara lönsam, den aktören finns inte. I vart fall inte nu eller under överskådlig tid framåt. Det ska bli spännande att följa utvecklingen av mat på nätet framöver //Malin

  • 708.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Balkow, Jenny
    University of Borås, School of Business and IT.
    Convenience and E-retail Consumers in China and Sweden2012Conference paper (Other academic)
    Abstract [en]

    The dream of 1,3 billion customers has now entered the online phase. After a slow start, the number of online shoppers in China has started to accelerate. The estimates are that there are some 450 million Internet users in China today (Muncaster, 2012; Xinhua, 2012, BCG 2011) but the estimates of the number of online shoppers range from 150 million (Kearney, 2012) to the recent estimates made by PWC of that indicates that 70% of the Chinese internet users are also shopping online. Considering that the growing middle class is expected to reach 800 million by 2015 and the recently revealed plans to subsidise high-speed Internet access also in rural areas , the Boston Consulting Group projects that China will be able to surpass the US to become the largest e-commerce market in the world by that same time, which might lead to wonder if retailers are missing China’s e-commerce boom. Like always, in order to avoid missing a market opportunity, the need for knowledge about the why, how, and when of consumer buying behavior is a main ingredient. We believe the first question of “why” (Chinese consumers sometimes buy from the Internet) is a good starting point. In a survey made by the Acquity Group that covered 1000 respondents in 150 Chinese cities three main reasons for why Chinese engage in e-commerce was outlined (Indvik, 2012) namely greater product selection, the ability to compare prices and, finally, convenience. However, the meaning of convenience in the context of e-commerce contains different meanings. Previous studies made in Sweden have shown that a convenient e-commerce purchase differs according to the buying situation and customer motives. Sometimes e-customers want to save time and energy, sometimes they search for a greater supply of products, and sometimes they want to be anonymous (Sundström, 2007). The objective in this paper is thus to make an initial study in order to create an understanding of how Chinese e-commerce customers perceive the concept of convenience. The empirical data presented is collected with a qualitative approach, using drawings which are analyzed. The sample comes from both Chinese and Swedish consumers based on the mission to “draw a picture of how they thought of the Internet store in terms of convenience”. The methodology using drawings come from the design field (Yi-Luien Do et al., 2000) and from the field of psychiatry (Wojaczynska-Stanek et al., 2008). To supplement the drawings group interviews with Chinese consumers. The convenience illustrations are analysed with the help of a theoretical framework based on prior academic literature on retail store convenience, and existing literature on e-convenience, benefits of convenience, convenience in the context of technological innovations, and convenient decision making. Results indicate that great product selection and the possibility to compare prices were important to the Chinese consumers but that the time factor was of outmost important both to female and male respondents. Considering the traffic in central cities and the distance between home/workplace to the shops are time consuming. The structure of the retail market also makes shopping time consuming since the traditional markets are often divided by industry, which means that you buy cloths in one area and consumer technology in another. It also shows how shopping online is a more social occurrence since the respondents gather up around the computer to buy together and to discuss the purchase. The paper ends with a discussion on how knowledge about consumer-convenience could contribute when performing empirical studies focusing on how consumers perceive the use of self-service-technologies in a Chinese retail setting.

  • 709.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Balkow, Jenny
    University of Borås, School of Business and IT.
    Florhed, Jonas
    Tjernström, Matilda
    Wadenfors, Pernilla
    Inpulsive Buying Behaviour: The Role of Feelings When Shopping for Online Fashion2013Conference paper (Refereed)
    Abstract [en]

    This paper presents an in-depth study of young Swedish consumers and their impulsive online buying behaviour for clothing. The aim of the study is to develop the understanding of what factors affect impulse buying of clothing online and what feelings emerge when buying online. The study carried out was exploratory in nature, aiming to develop an understanding of impulse buying behaviour online before, under and after the actual purchase. The empirical data was collected through personal interviews. In the study, a pattern of the consumers recurrent feelings are identified through the impulse buying process; escapism, pleasure, reward, scarcity, security and anticipation. The escapism is particularly occurring since the study revealed that the consumers often carried out impulse purchases when they initially were bored, as opposed to previous studies.

  • 710.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Hagberg, Johan
    University of Borås, School of Business and IT.
    Bridging marketing theory and practice for consumer behaviour Master's students: A case study from Sweden2010In: Industry & higher education, ISSN 0950-4222, E-ISSN 2043-6858, Vol. 24, no 5, 377-380 p.Article in journal (Refereed)
    Abstract [en]

    This paper describes the planning, implementation and outcome of a graduate-level consumer behaviour course taught in autumn 2008 at the University of Borås in Sweden. The course was jointly developed by marketing academics and business representatives in order to combine research-oriented studies with practical experience in a retail context. The perspectives of the lecturers, students and business representatives are considered in reviewing the benefits and drawbacks of this form of pedagogy. The findings indicate that the collaboration proved valuable to all parties and that the model could usefully be used with other marketing courses.

  • 711.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Hagberg, Johan
    University of Borås, School of Business and IT.
    Undervisning i en ICA-butik2010Report (Other academic)
    Abstract [sv]

    En fortsatt satsning på och tillväxt av verksamhetsförlagd utbildning är ett viktigt inslag i utvecklingen. Alla utbildningar borde erbjuda möjligheter till någon form av praktik. Ett annat viktigt inslag i utbildningen är att ständigt söka nya vägar för att förmedla kunskap. En utgångspunkt kan därvid vara att koppla samman forskningsanknytning, praktikkoppling och förståelsen för helheten. I föreliggande rapport ”Undervisning i en ICA-butik” redovisas uppläggningen av en kurs inom ämnet företagsekonomi som präglas av nämnda ambition. Inom ramen för kursen möter studenten praktiken, formulerar frågeställningar, förklarar observerade fenomen med stöd av teorier och utvecklar förståelse för sammanhang och samband.

  • 712.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Hagberg, Johan
    University of Borås, School of Business and IT.
    Bergman, Camilla
    Eriksson, Sofia
    Schwenk, Sofia
    Thorander, Anna
    Thulin, Thomas
    Andersson, Anna
    Rudman, Ann-Sofie
    Radjaian, Ida
    Tran, Shawn
    Abusafiyyah, Mirza
    Andersson, Ann-Christine
    Isaksson, Jonna
    Xavier, Stephanie
    ICA-Citykunderna i Borås2008Report (Other academic)
  • 713.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Jonsson, Pernilla
    Stoopendahl, Patrik
    Köpprocessen i digishiftlandskapet. En inblick i shopparens vardag2013Report (Other academic)
    Abstract [sv]

    Denna lilla sammanfattning ger en inblick i de resultat som framkommit i studien och som för Steen & Ström på ett naturligt sätt bygger vidare på den kunskap som vi vill skapa och förmedla till våra kunder och branschen. Kairos Future i samarbete med SIIR, Swedish Institute för Innovative Retailing.

  • 714.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Lundberg, Christine
    University of Borås, School of Business and IT.
    Samverkan för kundnöjdhet. Slutrapport kring samarbetet mellan Posten Meddelande och Högskolan i Borås2008Report (Other academic)
  • 715.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Lundberg, Christine
    Giannakis, Stavroula
    University of Borås, School of Business and IT.
    Tourist Shopping Motivation: Go With the Flow or Follow The Plan2011In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 3, no 2, 211-224 p.Article in journal (Refereed)
    Abstract [en]

    Purpose – The objective of the study is to describe and analyse different tourist shopping typologies based on their motives for visiting a shopping destination well known for its low prices. Design/methodology/approach – The data were collected by means of structured questionnaires administered to tourists visiting the Swedish destination. The survey instrument measured constructs designed to understand shopping motivation and feelings experienced during the course of shopping. Findings – Two distinct tourist shopping typologies were found, based on a tourist's primary purpose in travelling, and designated “Follow the Plan” and “Go with the Flow”. The present study proposes the use of a theoretical continuum that takes into account feelings experienced at a low-priced destination and consumer shopping motivations. Originality/value – This study contributes to the existing literature on tourism shopping by suggesting typologies built on feelings experienced and shopping motivations, thus providing new insights on tourist shopping typologies found at a low-price destination. Results are not general for any low-priced destination, thus further research is needed in other destinations as well.

  • 716.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Radon, Anita
    University of Borås, School of Business and IT.
    Educating consumer for increased profit or offering consumer value: An investigation on consumer attitudes toward QR-codes2014Conference paper (Other academic)
    Abstract [en]

    Retail executives are adapting their brick-and-mortar stores to bring technology in, and together with service performance, deliver better customer value. Shifts in technology and consumer behaviour are often compelling retailers and shopping centre landlords to increase the innovation stakes. However, retailers innovate in a different way compared to traditional innovation intense sectors (Sundström & Radon, 2014). Retailers are often left with the “feeling” of why something works and why something else does not. The nature of retailing innovation is according to several studies insufficiently researched (Reynolds & Hristov , 2009; Tether, 2005; Miles, 2000) and innovation is mainly focused on technology, leaving retail innovation aside. As Reynolds et al (2007) state “in measuring innovation, we tend to fall back upon easily derived metrics – such as number of patents, or levels of R&D spending” (p. 649). There is hence a need for new perspectives on what consumers’ value as basis for innovation, and develop new business models based on technology that bring value to the consumer. Technologies developed over the past 20 years have changed the way buyers execute their responsibilities with advancements in various technologies; faster transmission of data results in the ability of buyers to immediately react to inventory and pricing issues (Fiorito et al., 2010). Information communication technologies used in retail settings are beginning to focus on services that help shoppers plan their trip, often in terms of mobile apps and interactive dialogue services (Retail Week, 2014). However, given that technology investments can exceed millions of dollars, and that many retailers' margins and inventory productivity have been eroding over the last ten years, the stakes for information technology decisions have grown exponentially, so care must be taken in making these decisions (ibid). An easy and affordable alternative for these organisations could be to implement the technology of Quick Response Codes (QR codes). The QR code was designed to allow its contents to be decoded at high speed (Jupiter, 2011). Its purpose was first to track vehicles during manufacture; it was designed to allow high-speed component scanning (Furth, 2011). Several retail companies use mobile marketing and for instance QR codes, e.g.Uniqlo, Topshop, Ralph Lauren, Calvin Klein, and H&M as one channel for their communication strategies to create both good customer relationships and engagement in the brand. The use of mobile devices for communication with consumers has become a strategy to, for example, support consumer relationships and it is important, not only to view the retail side of for instance investment decisions regarding mobile communication but also the value of this for the consumer. This paper investigates consumer attitudes toward using mobile devices in a retail setting, with specific focus on QR-codes. The data consists of 150 in-store surveys conducted at two different retailers. The results of the empirical material show significant differences between age groups with regard to how they value QR-codes but also what would make them actually use one. While the consumer group of 40-years old and upward expressed that they would pick up their mobile phone and scan the QR-code given a discount, the younger group (up to 40 years old) did not value a discount but would scan a QR-code if there was entertainment value in doing so. Except from these differences the material also reveals a low knowledge of QR-codes and that the actual use of them is also low. These results, in light of, the increased attention from retailers in using mobile devices for communicating with consumers, as well as investing in other digital aids in order to increase profits, show discrepancies in perceived value of digital aids on the part of the retailer and the value experienced by the consumer.

  • 717.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Radon, Anita
    University of Borås, School of Business and IT.
    Retailers Do It Differently: The Need for A Retail Research Laboratory2014Conference paper (Refereed)
    Abstract [en]

    There is a strong need for innovation within the retailing sector, but at the same time retail sector innovation is not yet fully understood. Retailers are open innovators—they engage in both technological and non-technological innovation and they innovate incrementally, focusing on business model innovations. This paper aims to scope retail innovation and identify its specific characteristics, as well as present a case where the Academia could act as an innovative hub, identifying and solving consumer problems. We reflect upon different contributions that a Retail Research Laboratory could give to retailers as well as contribution to the emerging literature on business models. We also discuss the potential of such a laboratory in a practice approach focusing on what retail customers do when they are shopping or making buying decisions, and the potential in linking practice-oriented approaches to business model development.

  • 718.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Reynolds, Jonathan
    Final Report from the Expert Group on Retail Sector Innovation2014Report (Other academic)
    Abstract [en]

    Engagement by the European retail sector in innovation is a pre-requisite to the deepening of the Innovation Union. To this end, the European Retail Action Plan established a high-level expert group to recommend possible short- and medium-term priority actions to help increase the sector’s competitiveness through innovation. The increased awareness of the potential of the retail sector to contribute in this way derives from the sector’s scale and role: European retailing generated €2.6tn in sales in 2011 from 3.7mn businesses (15% of all European businesses) and €451bn in value added. It employs 18.6mn people: the largest employment sector in the region. Retailing is also the closest sector to the citizen and consumer in the value chain. This not only permits but requires retail firms to achieve effective co-ordination and development of customer-centric innovation. However, the external perception by many of the retail sector is that firms of all sizes are poor innovators by comparison with other sectors, and are poorly represented in terms of traditional markers of innovation intensity. This perception largely arises because retailers innovate differently. Whilst retail businesses can be product and process innovators, as well as engaging successfully with both technological and non-technological innovation, many larger retail firms are also marketing, organizational and open innovators, as they seek to co-ordinate not just product and process innovation, but innovation in their value propositions across the value networks in which they operate. The nature of competitive retail markets means that retail firms often exhibit more incremental than radical innovation practices. The geographical and enterprise structure of the retail sector are also important considerations in understanding differential propensity to innovate. Some European markets are at different stages in their retail development. And whilst the European retail sector is the largest private economic sector within the EU28 in terms of enterprises and employment, it is still highly fragmented, with integrated national chains only accounting for 0.1% of all enterprises, although 45% of the sector’s value added. The sector is intensely entrepreneurial, with over 5.3mn self-employed individuals engaged in retailing. The customer-centric nature of retail innovation demands that the process is not just about incrementally improving efficiency in the sector but is also concerned with achieving greater effectiveness in the customer’s experience of the retail offer. Retail innovation is as much an art as a science. At its heart, retail innovation will only be successful if it can substantially increase customers’ quality of life throughout the shopping experience. The future trajectory of innovation within the retail sector is influenced by a number of external and internal drivers of change. The first, and by far the most important, external driver of innovation is the consumer. European consumers are exhibiting several components of change that, in combination, are creating new opportunities for firms. Highly competitive and challenging economic conditions stimulate the development of innovations that lead to cost efficiency, low prices and a higher level of consumer welfare in both the short- and long-run. Digital technologies are acting as transformational drivers of the sector, with consumers at their heart. Regulatory drivers serve to shape the sector’s scale, growth and characteristics, but also influence the kinds of innovations that can be profitably brought forward. Within the sector, organizational drivers stimulate the development of a culture supportive of creativity, and a lean, flexible organizational structure within which such ideas can be implemented. Finally, the broader value networks within which retailers operate are allowing the larger retailers to play the role of an ‘innovation hub’ pulling together partners’ expertise and allowing them to share the risk and cost of innovation. We identify five barriers to innovation of particular significance to the retail sector: a lack of awareness (both amongst retailers of the existence of and ways of participating in existing EU innovation initiatives, as well as the relative lack of visibility of the sector’s contribution amongst policymakers and society), costs (meaning that it can be hard to secure the finance required to support radical innovation projects given the tight margins within which even the largest firms operate), availability of human resources (notably the scarcity of appropriately skilled labour), risks (particularly for retail SMEs) and regulatory constraints (notably those that presently hinder the completion of the Single Market for services). Our recommendations are narrowly retail innovation-specific. They are generated from a clearer understanding of the characteristics of the phenomenon within retailing and are made not just to the Commission, but to other stakeholders - who have the capacity to influence the future nature, pace and incidence of innovation within European retail firms. Four recommendations seek to build better awareness amongst policymakers of the potential contribution of retail innovation to competitiveness, as well as encouraging the development of mechanisms that might help retail firms identify specific opportunities to engage in innovation. These include ways of stimulating greater policymaker engagement with the sector, the auditing of existing initiatives, platforms and programmes, the encouragement of sector participation in European Technology Platforms, and ways of proactively identifying and prioritizing areas of relevance to the sector where harmonization of standards would enhance European retail innovation capability. Six recommendations are designed to prompt greater participation by retail firms of all sizes and sectors in European innovation funding and projects. These include ensuring calls for the Horizon 2020 programme are more relevant to the needs and interest of the sector (including consideration of the funding formulae) and the development of a network of retail laboratories. There is particular consideration given here to the specific needs of retail SMEs, including ways of delivering greater awareness of COSME funding and facilitation, a proposed fast-track route to funding, and asking the existing SME Helpdesk (Your Europe – Business) to make provision for retail SMEs which, after all, make up 20% of all European SMEs. Four recommendations work to identify, stimulate and support relevant investment in retail skills and education that will increase the potential for innovation and growth in the sector. Here, the Group encourages the work of the Committee for Retail Sector Social Dialogue and the recently established EU Retail Sectoral Skills Council places a priority on co-ordination of support for innovation-related skills training and recruitment activity. It urges the development of ways of exposing senior retail managers to customer-centric innovation through mechanisms such as design thinking and encourages universities, research institutes and member state research councils to engage in more innovationrelevant knowledge exchange activity. In addition, it proposes the establishment of more widespread R&D voucher schemes and support for social networks for information sharing amongst retail SMEs in respect of innovation. Finally, three recommendations in relation to regulatory issues seek to ensure that policymakers use a ‘retail reflex’ in their thinking. This is in particular recognition of the fact that innovation in retailing spans firms, geographies and value chains - including consumers - and that unforeseen consequences for can arise from the design of other policies and regulations in respect of their effects on the capacity for retail innovation.

  • 719.
    Sundström, Malin
    et al.
    University of Borås, School of Business and IT.
    Tannenberg, Roman
    University of Borås, School of Business and IT.
    Utvärdering av utbildningsinsatser för bemötande och butikskommunikation. För Ulricehamns Cityförening.2013Report (Other academic)
    Abstract [sv]

    Denna rapport utreder effekterna av utbildningsinsatser som gjorts inom ramen för ett ESF-finansierat projekt benämnt Affärsutveckling för framtiden. De utbildningsinsatser som utvärderats handlar om kundbemötande och butikskommunikation och har utvärderats ur både ett kund- och företagsperspektiv.

  • 720.
    Sönströd, Cecilia
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    Concept Description: A Fresh Look2007In: The International Joint Conference on Neural Networks, IEEE Press , 2007, 2415-2420 p.Chapter in book (Other academic)
  • 721.
    Sönströd, Cecilia
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    Towards a Unified View on Concept Description2007Conference paper (Refereed)
  • 722.
    Sönströd, Cecilia
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    Boström, Henrik
    Norinder, Ulf
    Pin-Pointing Concept Descriptions2010Conference paper (Refereed)
    Abstract [en]

    In this study, the task of obtaining accurate and comprehensible concept descriptions of a specific set of production instances has been investigated. The suggested method, inspired by rule extraction and transductive learning, uses a highly accurate opaque model, called an oracle, to coach construction of transparent decision list models. The decision list algorithms evaluated are JRip and four different variants of Chipper, a technique specifically developed for concept description. Using 40 real-world data sets from the drug discovery domain, the results show that employing an oracle coach to label the production data resulted in significantly more accurate and smaller models for almost all techniques. Furthermore, augmenting normal training data with production data labeled by the oracle also led to significant increases in predictive performance, but with a slight increase in model size. Of the techniques evaluated, normal Chipper optimizing FOIL’s information gain and allowing conjunctive rules was clearly the best. The overall conclusion is that oracle coaching works very well for concept description.

  • 723.
    Sönströd, Cecilia
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    König, Rikard
    University of Borås, School of Business and IT.
    Evolving Accurate and Comprehensible Classification Rules2011Conference paper (Refereed)
    Abstract [en]

    In this paper, Genetic Programming is used to evolve ordered rule sets (also called decision lists) for a number of benchmark classification problems, with evaluation of both predictive performance and comprehensibility. The main purpose is to compare this approach to the standard decision list algorithm JRip and also to evaluate the use of different length penalties and fitness functions for evolving this type of model. The results, using 25 data sets from the UCI repository, show that genetic decision lists with accuracy-based fitness functions outperform JRip regarding accuracy. Indeed, the best setup was significantly better than JRip. JRip, however, held a slight advantage over these models when evaluating AUC. Furthermore, all genetic decision list setups produced models that were more compact than JRip models, and thus more readily comprehensible. The effect of using different fitness functions was very clear; in essence, models performed best on the evaluation criterion that was used in the fitness function, with a worsening of the performance for other criteria. Brier score fitness provided a middle ground, with acceptable performance on both accuracy and AUC. The main conclusion is that genetic programming solves the task of evolving decision lists very well, but that different length penalties and fitness functions have immediate effects on the results. Thus, these parameters can be used to control the trade-off between different aspects of predictive performance and comprehensibility.

  • 724.
    Sönströd, Cecilia
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    König, Rikard
    University of Borås, School of Business and IT.
    Niklasson, Lars
    Genetic Decision Lists for Concept Description2008In: Proceeding of The 2008 International Conference on Data Mining, CSREA Press , 2008, 450-457 p.Conference paper (Refereed)
  • 725.
    Sönströd, Cecilia
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    Löfström, Tuve
    University of Borås, School of Business and IT.
    Evaluating Algorithms for Concept Description2009Conference paper (Refereed)
    Abstract [en]

    When performing concept description, models need to be evaluated both on accuracy and comprehensibility. A comprehensible concept description model should present the most important relationships in the data in an accurate and understandable way. Two natural representations for this are decision trees and decision lists. In this study, the two decision list algorithms RIPPER and Chipper, and the decision tree algorithm C4.5, are evaluated for concept description, using publicly available datasets. The experiments show that C4.5 performs very well regarding accuracy and brevity, i.e. the ability to classify instances with few tests, but also produces large models that are hard to survey and contain many extremely specific rules, thus not being good concept descriptions. The decision list algorithms perform reasonably well on accuracy, and are mostly able to produce small models with relatively good predictive performance. Regarding brevity, Chipper is better than RIPPER, using on average fewer conditions to classify an instance. RIPPER, on the other hand, excels in relevance, i.e. the ability to capture a large number of instances with every rule.

  • 726.
    Sönströd, Cecilia
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    Norinder, Ulf
    Generating Comprehensible QSAR Models2009Conference paper (Refereed)
    Abstract [en]

    This paper presents work in progress from the INFUSIS project and contains initial experimentation, using publicly available medicinal chemistry datasets, on obtaining comprehensible QSAR models. Three techniques are evaluated on both predictive performance, measured as accuracy, and comprehensibility, measured as model size. The chosen techniques are J48 decision trees and JRip and Chipper decision lists. The results show that J48 obtains superior accuracy and that Chipper performs best of the two decision list algorithms on accuracy. Furthermore, it is seen that, regarding accuracy, all techniques benefit from feature reduction, which almost always results in increased accuracy. Regarding comprehensibility, JRip obtains the smallest models, followed by Chipper, with J48 producing the largest models. For model size, feature reduction is not seen to be universally beneficial; only J48 produces smaller models for the reduced datasets, while both decision list algorithms actually produce larger models on average. The overall conclusion is that, for these datasets, there exists a definite tradeoff between accuracy and comprehensibility that needs to be investigated further.

  • 727.
    Tengblad, Stefan
    et al.
    University of Borås, School of Business and IT.
    Andersson, Thomas
    Control and resistance in police work2008Conference paper (Other academic)
  • 728.
    Tengblad, Stefan
    et al.
    University of Borås, School of Business and IT.
    Byrkjeflot, Haldor
    The political translation of American management ideas to a Scandinavian context; a case study2008Conference paper (Refereed)
  • 729.
    Tengblad, Stefan
    et al.
    University of Borås, School of Business and IT.
    Ohlsson, Claes
    The Framing of Corporate Social Responsibility and the Globalization of National Business Systems: A Longitudinal Case Study2009In: Journal of Business Ethics, ISSN 0167-4544, E-ISSN 1573-0697, Vol. 93, no 4, 653-669 p.Article in journal (Refereed)
    Abstract [en]

    The globalization movement in recent decades has meant rapid growth in trade, financial transactions, and cross-country ownership of economic assets. In this article, we examine how the globalization of national business systems has influenced the framing of corporate social responsibility (CSR). This is done using text analysis of CEO letters appearing in the annual reports of 15 major corporations in Sweden during a period of transformational change. The results show that the discourse about CSR in the annual reports has changed from a national and communitarian view of social responsibility (cf. a negotiated view of CSR) toward an international and individualistic view of social responsibility (cf. a self-regulating view of CSR). The article contributes theoretically (1) by adding a national–global dimension to previous conceptualizations of CSR and (2) by showing that the rise of CSR discourse and activities in the last 10 years does not have to imply an increased commitment and interest in corporate responsibility per se, only that there are increased societal expectations that corporations should develop the capability to act more independently as moral agents.

  • 730.
    Theandersson, Christer
    et al.
    University of Borås, School of Education and Behavioural Science.
    Löfström, Mikael
    University of Borås, School of Business and IT.
    Boundaries and collaboration: A matter of demarcation or cross-boundary endeavors?2014Conference paper (Other academic)
  • 731. Thunberg, Gunilla
    et al.
    Ahlsén, Elisabeth
    University of Borås, School of Business and IT.
    Dahlgren Sandberg, Annika
    Interaction and use of speech-generating devices in the homes of children with autism spectrum disorders:- An analysis of conversational topics2009In: Journal of Special Education Technology, ISSN 0162-6434, Vol. 24, no 2Article in journal (Refereed)
    Abstract [en]

    This project investigated the communication of four children with autism spectrum disorders, who used a speech-generating device (SGD) in one or two selected activities in their home environment. The children were between five and seven years of age. The conversational topics introduced by the children and their parents were analyzed. The introduction of the SGD increased conversational interaction, as measured by topic length, for all children in five of the six activities studied. The analysis of topics showed that conversation within the “ongoing activity” increased and that the irrelevant speech used by the two more verbal children was reduced with access to the SGD.

  • 732. Thunberg, Gunilla
    et al.
    Dahlgren Sandberg, Annika
    Ahlsén, Elisabeth
    University of Borås, School of Business and IT.
    Speech-Generating Devices Used at Home by Children With Autism Spectrum Disorders: A Preliminary Assessment2009In: Focus on Autism and other developmental disabilities, ISSN 1088-3576, E-ISSN 1538-4829, Vol. 24, no 2, 104-114 p.Article in journal (Refereed)
    Abstract [en]

    Three children diagnosed within the autism spectrum between the ages of 5 and 7 years at different stages of communication development were supplied with speech-generating devices (SGDs) in their homes. The parents were taught to introduce the SGDs into home routines and the effects were evaluated naturalistically. Videotapes recorded by the parents before and during SGD use were coded with respect to communication effectiveness, mode, role in turn taking, and engagement in activity. Findings varied among the children and activities, but an increased level of communication effectiveness was seen during SGD use for all children. Variations of outcome among the three children and factors of importance for effective SGD use in the homes of children with autism spectrum disorders are discussed.

  • 733. Traum, David
    et al.
    Roque, Antonio
    Leuski, Anton
    Georgiou, Panayiotis
    Gerten, Jillian
    Martinovski, Bilyana
    University of Borås, School of Business and IT.
    Narayanan, Shrikanth
    Robinson, Susan
    Vaswani, Ashish
    Hassan: A Virtual Human for Tactical Questioning.2007In: Proceedings of the 8th SIGdial Workshop on Discourse and Dialogue, 71-74 p.Article in journal (Refereed)
    Abstract [en]

    We present Hassan, a virtual human who engages in Tactical Questioning dialogues. We describe the tactical questioning domain, the motivation for this character, the specific architecture and present brief examples and an evaluation.

  • 734. Weigand, Hans
    et al.
    Lind, Mikael
    University of Borås, School of Business and IT.
    On the Pragmatics of Network Communication2008In: Proceedings of the 3rd International Conference on the Pragmatic Web, ACM DL , 2008, 49-58 p.Conference paper (Refereed)
    Abstract [en]

    Because of globalization and the rise of Internet, the competitive environment of firms is undergoing a fundamental change. Firms are increasingly forced to collaborate in networks. At the same time, social networks are growing tremendously in use and in functionality. In this paper, the current network era is perceived from a communication perspective. How do people communicate in a network? How could the communication be improved? For the analysis we draw on the Language Action Perspective (LAP). Central to this analysis is the question what people try to achieve by communication in social terms. At its inception, LAP was used in an intra-organizational context. The question is whether the same analysis and the same models are also applicable in a network context.

  • 735.
    Yar Hamidi, Daniel
    University of Borås, School of Business and IT.
    Företag+Familj=Svårt2012In: Borås Tidning, ISSN 1103-9132Article in journal (Other (popular science, discussion, etc.))
  • 736.
    Yar Hamidi, Daniel
    University of Borås, School of Business and IT.
    Olika sätt att utveckla styrelsens roll2012In: Borås Tidning, ISSN 1103-9132, Vol. 186, no 139, 8- p.Article in journal (Other (popular science, discussion, etc.))
  • 737.
    Yar Hamidi, Daniel
    University of Borås, School of Business and IT.
    Så får man ut det bästa av styrelsen2012In: Borås Tidning, ISSN 1103-9132, no Sjuhäradsaffärer, 20- p.Article in journal (Other (popular science, discussion, etc.))
  • 738.
    Yar Hamidi, Daniel
    et al.
    University of Borås, School of Business and IT.
    Gabrielsson, Jonas
    Board chairmanship and innovation in growth oriented firms: Opening up thethe black box of leadershio in the boardroom2014Conference paper (Other academic)
    Abstract [en]

    In this paper we aim to create a framework for the promotion of innovation through effective board chairpersonship in growth oriented firms. Team production theory is applied to provide a conceptual foundation for understanding the value creating potential of boards within the boundaries of the firm and its operations. Thereafter, we employ a case study approach using empirical data based on interviews with a selection of experienced board chairpersons. Our findings result in a tentative framework that identifies core activities of effective board leadership organized and managed by the chairperson of the board. Interestingly, some dimensions in this context are identified as prerequisites for effective boards, but do not directly promote firm-level innovations. Other dimensions were regarded as core activities contributing directly to the creation of innovation. While the prerequisites for effective boards were related to issues such as structure, processes and culture, the prerequisites for innovation promoting boards were primarily activities related to the cognitive aspects of the board’s work.

  • 739.
    Yar Hamidi, Daniel
    et al.
    University of Borås, School of Business and IT.
    Gabrielsson, Jonas
    Developments and trends in research on board leadership: a systematic literature review2014In: International Journal of Business Governance and Ethics, ISSN 1477-9048, E-ISSN 1741-802X, Vol. 9, no 3, 243-268 p.Article in journal (Refereed)
    Abstract [en]

    This paper presents a systematic literature review of 139 articles on board leadership that were published in business and management journals since 1980s. Journal names, author country affiliations, topics and focus levels, theories, empirical contexts, and methodologies are presented and analysed. We also assemble and analyse this data thematically in order to identify and frame developments and trends in researchers’ ideas on board leadership. This analysis provides guidance for researchers by identifying different research streams on board leadership. The analysis may also serve as basis for theory development in board leadership research that can inform policy making and best practice recommendations.

  • 740.
    Yar Hamidi, Daniel
    et al.
    University of Borås, School of Business and IT.
    Gabrielsson, Jonas
    From Duality to Dynamics: Past, Present and Future in Research on Board Leadership2012Conference paper (Refereed)
    Abstract [en]

    This chapter provides a review of 127 published articles reporting on board leadership in corporate governance research. The articles are reviewed and presented with respect to the background of authors, the academic journals where studies are published, the main topics that is pursued, the empirical contexts and the methodologies used. Moreover, we identify trends in scholarly thinking on board leadership that has emerged and developed during the past decades. On the basis of these findings, we provide directions for further research on board leadership. Also, we make some reflections about possible research streams that may provide fertile ground for best practice recommendations.

  • 741.
    Yar Hamidi, Daniel
    et al.
    University of Borås, School of Business and IT.
    Wennberg, Karl
    Berglund, Henrik
    Creativity in entrepreneurship education2008In: Journal of Small Business and Enterprise Development, ISSN 1462-6004, E-ISSN 1758-7840, Vol. 15, no 2, 304- p.Article in journal (Refereed)
    Abstract [en]

    Abstract Purpose – The purpose of this paper is to use social cognitive theory to investigate entrepreneurial intent among participants in graduate entrepreneurship programs. Specifically, the authors test whether students’ creative potential is related to their intention to engage in entrepreneurship. Design/methodology/approach – Theoretically derived hypotheses are tested using multiple and ordinal regression analyses. Findings – High scores on a creativity test and prior entrepreneurial experiences are positively associated with entrepreneurial intentions, whereas perception of risks has a negative influence. Research limitations/implications – The authors’ theoretical predictors of entrepreneurial intention received strong support, indicating that creativity should be considered in models of entrepreneurial intentions. However, the use of intentions as dependent variable has its own weaknesses in that it may not distinguish between “dreamers” and “doers”. Practical implications – The findings indicate that exercises in creativity can be used to raise the entrepreneurial intentions of students in entrepreneurship education. Heterogeneity in creative styles among students also points to the problems of a “one-size-fits-all” approach to entrepreneurship education. Originality/value – The paper is the first to investigate the importance of creativity in entrepreneurship education and theoretical models of entrepreneurial intentions. Keywords Entrepreneurialism, Education, Students

  • 742.
    Zaring, Per
    University of Borås, School of Business and IT.
    On Process Quality in Integrative Frameworks for Information Systems Development1993Report (Other academic)
  • 743. Ziyarazavi, Seyed Merat
    et al.
    Andersson, Linda
    Vitalii, Budkevych
    Thach Doan, Thi Cam
    Martinovski, Bilyana
    University of Borås, School of Business and IT.
    Intercultural Communication Web Service Design2009In: Proceedings of 16th NIC Conference on Intercultural Communication, Borås, Sweden, 2009Conference paper (Other academic)
  • 744. Åberg, Annika
    et al.
    Fellesson, Markus
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Misbehaving Customers: Are We Creating Frankenstein's Monster in Service Research?2011Conference paper (Refereed)
    Abstract [en]

    The customer has become an organizational imperative, a “sovereign ruler” and orienting both organizational activities and individual subjectivities towards customer needs is therefore not merely a desirable ideal, but in many cases also an explicit norm. There are however few studies that directly address the more fundamental consequences of this customer paradigm. In this conceptual paper we address that there are potential structural conflicts between the customer-orientation/customer ideal and other, often unspoken, operational logics and argue that customer misbehavior emerges as a result of maintaining and reproducing the customer discourse. In addition we broaden the prevailing individual-centric view on misbehavior by bringing forward the structural positions held by customers and customer oriented staff.

  • 745. Ågerfalk, Pär J.
    et al.
    Aakhus, MarkLind, MikaelUniversity of Borås, School of Business and IT.
    Proceedings of the Inaugural Meeting of AIS SIGPrag2008Collection (editor) (Other academic)
  • 746. Ågerfalk, Pär J.
    et al.
    Delugach, HarryLind, MikaelUniversity of Borås, School of Business and IT.
    Proceedings of the 3rd International Conference on the Pragmatic Web: Innovating the Interactive Society2008Collection (editor) (Other academic)
  • 747.
    Ågerfalk, Pär. J.
    et al.
    University of Borås, School of Business and IT.
    Karlsson, Fredrik
    University of Borås, School of Business and IT.
    Hjalmarsson, Anders
    University of Borås, School of Business and IT.
    Exploring the Explanatory Power of Actability: The Case of Internet-based Software Artefacts2001Report (Other academic)
  • 748. Ågerfalk, Pär J.
    et al.
    Lind, MikaelUniversity of Borås, School of Business and IT.Jacucci, Gianni
    Proceedings of the 5th International Conference on Action in Language, Organisations, and Information Systems2008Collection (editor) (Other academic)
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