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  • 51. Goldkuhl, Göran
    et al.
    Cronholm, Stefan
    [external].
    Customizable CASE environments: A framework for design and evaluation1993Konferansepaper (Annet vitenskapelig)
  • 52. Goldkuhl, Göran
    et al.
    Cronholm, Stefan
    [external].
    Multi-Grounded Theory: adding theoretical grounding to grounded theory2003Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to challenge some of the cornerstones of Grounded theory and propose an extended alternative approach for data analysis and theory development, which we call multi-grounded theory (MGT). A multi-grounded theory is not only empirically grounded. Three different grounding processes are acknowledged: Theoretical, empirical and internal grounding. We go beyond the pure inductivist approach in GT and add the explicit use of external theories. A working structure of MGT is presented, which can be seen as an extension of Grounded theory.

  • 53.
    Goldkuhl, Göran
    et al.
    Linköpings universitet.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Reflection/Commentary on a Past Article: “Multi-grounded Theory: An Update"2018Inngår i: International Journal of Qualitative Methods, ISSN 1609-4069, E-ISSN 1609-4069, Vol. 2018Artikkel i tidsskrift (Fagfellevurdert)
  • 54. Goldkuhl, Göran
    et al.
    Cronholm, Stefan
    [external].
    Krysander, Christian
    Adaptation of CASE tools to different systems development methods1992Inngår i: Proceedings of the 15th Information Systems Research In Scandinavia (IRIS 15) / [ed] G Bjerkner, T Bratteteig, K Kautz, 1992Konferansepaper (Fagfellevurdert)
  • 55. Goldkuhl, Göran
    et al.
    Cronholm, Stefan
    [external].
    Sjöström, Jonas
    User Interfaces as Organisational Action Media2004Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Abstract.The issue at stake is how to conceive user interfaces of IT artefacts in an organisational and semiotic perspective. Different communicative functions of user interfaces are investigated and the sequencing of user-system interaction. Two earlier models in the information systems actability approach are investigated and integrated: The Elementary InterAction Loop (EIAL) and the communicative model of user interfaces. Three new EIAL models are created dependent on three interaction modes (reading, formulation and navigation mode). A small example from eldercare is used for illustration. The foundations of the different interaction models in socio-instrumental pragmatism are discussed.

  • 56.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Design science research in action: experiences from a process perspective2012Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In this paper we have analyzed design science research (DSR) from a process perspective. Our analysis is mainly based on the paper, “Design science in information systems research” (Hevner et al., 2004) and an empirical study embracing seven organizations. In Hevner et al., (2004) there are two major contributions: 1) an information systems research framework and 2) seven design guidelines. In this paper, we have chosen to focus on the latter contribution. The purpose of the suggested seven design guidelines is to “… assist researchers, reviewers, editors, and readers to understand the requirements for effective design-science research”. However, there is no explicit information in which order the guidelines are supposed to be conducted and if there is an order of sub-activities (sub-processes) within each guideline. Hence, we are challenging the recommendations of how design science research should be conducted by applying a process perspective. Our research contribution consists of a suggestion for improved guidelines for DSR presented as a process model. We have analyzed each guideline according to required input, recommended activities and expected output. The process model demonstrates relationships between the seven guidelines and outlines activities that are supposed to be conducted within each guideline.

  • 57.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Guidelines for Service-Dominant Logic: empirical experiences from IT Service Management2017Inngår i: Gummesson, E., Mele, C., Polese, F. (Eds.) (2017), Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda., 2017Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose

    No doubt, Service-Dominant (S-D) Logic has had considerable implications for research, practice, and society at large. The overall purpose of S-D Logic is to argue for the adoption of a service-oriented perspective and that service is the fundamental base for exchange. In order to establish a framework for a service-oriented perspective, 11 normative foundational premises have been suggested.

    In the IT sector, a service-oriented perspective is encompassed in the widespread field of IT Service Management (ITSM). However, while ITSM practitioners have started to adopt a service-oriented perspective, and to a certain degree are becoming aware of the benefits of S-D Logic, the predominant market view still adheres to Goods-Dominant Logic. Consequently, we argue that the suggested foundational premises of S-D Logic lack embodiment in the context of ITSM. We argue that one reason is the lack of normative and prescriptive guidelines in S-D Logic. Thus, the purpose of this paper is to present normative and prescriptive S-D Logic guidelines for the ITSM context. The purpose of the guidelines is to support ITSM managers to adhere to S-D Logic in order to collaborate around service and new value propositions.

    Design/Methodology/approach

    In order to fulfil the purpose, researchers and practitioners have jointly applied the Action Design Research (ADR) methodology.

    Findings

    We present three empirically grounded normative and prescriptive guidelines, derived from three of the foundational premises and evaluated in an ITSM context. The findings show that the investigated foundational premises are valid within an ITSM context, and that they could be extended with normative and prescriptive guidelines.

    Research limitations/implications

    Although the study is conducted with actors existing in several service ecosystems, our study is limited to the context of ITSM.

    Practical implications

    The contribution supports ITSM practitioners to adhere to an S-D Logic perspective, and with a fully functional digital tool.

    Originality/value

    The paper provides prescriptive and normative knowledge by inscribing, applying and analysing FPs in real ITSM contexts, using a digital tool.

    Key words: S-D Logic, ITSM, digital tools, service innovation

    Paper type: Research paper

  • 58.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Illustrating Emerging Design Principles Enhancing Digital Service Platforms2016Inngår i: 11th Interantional Conference on Design Science Research in Information Systems and Technology, St Johns, 2016Konferansepaper (Fagfellevurdert)
  • 59.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    ITIL EXPERIENCES: BENEFITS & BARRIERS2015Annet (Annet vitenskapelig)
  • 60.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Nascent Design Principles Enabling Digital Service Platforms2016Inngår i: Proceedings of the 11th International Conference on Design Science Research in Information Systems and Technology, St Johns, 2016Konferansepaper (Fagfellevurdert)
  • 61.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Hallqvist, Carina
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Söderström, Eva
    Andersson, Leif
    IT Service Management: Core Processes Aligning Business and IT2014Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The problem we address is that researchers have insufficiently investigated the processes and nuances of Business and IT alignment. One attempt to tackle Business and IT alignment in a process-oriented way is to adopt the concept of IT Service Management (ITSM). However, identified challenges entails that ITSM is hard to define and that existing ITSM frameworks sometimes are considered as overly complex containing an extensive process scope, making it costly and hard to implement. The purpose of this workshop paper is to understand in what way are ITSM core processes supporting business and IT alignment? Our qualitative research approach embraced a two-phase method based on empirical studies where identified core processes were mapped using the Strategic Alignment Model. The result shows that the core of ITSM consists of five processes and that these processes somewhat constitute the bridges and interfaces that aligns Business and IT.

  • 62.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Hjalmarsson, Anders
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Inscribing Service into Essential ITSM processes2016Inngår i: Proceedings the 27h Australasian Conference on Information Systems, Wollongong, 2016Konferansepaper (Fagfellevurdert)
  • 63.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Manfredsson, Peter
    Högskolan i Borås, Institutionen Textilhögskolan.
    LeAgile Management: an IT Service Management Perspective2014Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Purpose: In order to reduce or eliminate different organizational problems, the sector of manufacturing often makes use of the two popular concepts: Agile and Lean. Lean as well as Agile have been proven to contribute with significant benefits such as responding to changing environments and to reduce costs. A literature review reveals that researchers have advanced the idea of Lean and Agile concepts coexisting through the development of a theory of “LeAgile” manufacturing. However, the state-of-art shows that Lean and Agile still are separately discussed in a shared context and that they are not yet clearly and fully integrated. Furthermore the existing LeAgile theories are only studied within the industry concerning manufacturing and production systems and the empiric evaluations are vague. The main purpose of this paper is to study Lean and Agile concepts within an IT Service Management (ITSM) context in order to understand how they could be fully integrated and what the expected value is. Methodology: In order to find an answer to the research question, we have applied a qualitative research approach. The research approach embraced three phases in a three year project where researchers studied several ITSM organizations. Findings: Our study shows that it is possible to fully integrate components of Lean and Agile concepts within the ITSM sector. The decoupling point previously defined in Leagile theory have become blurred. We have also shown that embracing “LeAgile IT Service Management” leads to positive effects such as: higher customer satisfaction, better communication between service providers and consumers, increased efficiency (and effectiveness), reduced costs and improved quality. Originality: The originality is justified by the scope of application (ITSM) in combination of the empirical sources used. The scientific contribution is motivated by the debate on how Lean and Agile philosophies can co-exist within organizations. The contribution consists of improved knowledge to each of the Lean and Agile fields separately as well as to the LeAgile theory and ITSM. The practical contribution is motivated by the identification of existing problems within the ITSM sector and how the LeAgile concepts can reduce them.

  • 64.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Salomonson, Nicklas
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Seigerroth, Ulf
    LeaAgile ITSM!2013Rapport (Annet vitenskapelig)
  • 65.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Salomonson, Nicklas
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Seigerroth, Ulf
    Vad är IT Service Management?2013Rapport (Annet vitenskapelig)
  • 66.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Seigerroth, Ulf
    Towards an agile method for ITSM self-assessment: A Design Science Research Approach2013Inngår i: Proceedings of ICMLG 2013 The International Conference on Management, Leadership and Governance., ICMLG , 2013Konferansepaper (Fagfellevurdert)
    Abstract [en]

    IT Service Management (ITSM) is an expensive field where small and medium sized enterprises (SMEs) need to become more efficient in their ITSM related work in order to cut costs and improve quality. The focus of this paper is to suggest a solution to the scarcity of process improvement methods dedicated to ITSM-processes in SMEs. The solution consists of an agile self-assessment method designed and evaluated in accordance with Design Science Research. The aim of the method is to support SMEs in their attempt to evaluate and improve their quality of ITSM processes. The findings show that the method creates opportunities for organizations to improve their ITSM processes. The method can be used to identify process gaps in comparison to standards for ITSM. It can also be used for benchmarking purposes within an organization as well as it can guide an organization’s improvement efforts. The method also depicts a standard that is easy for SMEs to understand and to use as guidance (with ITSM specific examples). Finally, the method enables SMEs to implement standards for ITSM in a resource-efficient way. Based on empirical evidence from applying the method the conclusion is that the method is useful for the intended target group and that the method agrees well with theories within the field.

  • 67.
    Göbel, Hannes
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Nordigården, D
    Rehme, J
    Chicksand, D
    Cronholm, S
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Towards Innovation & Relationship Enabling Processes - an IT Outsourcing Perspective2015Inngår i: Proceedings of IPSERA 2015, 2015Konferansepaper (Fagfellevurdert)
  • 68. Hedström, Karin
    et al.
    Cronholm, Stefan
    [external].
    Actability Evaluation: an Exploratory Study2001Inngår i: Information Systems Evaluation Management / [ed] W van Gremberger, IRM Press , 2001, s. 208-217Kapittel i bok, del av antologi (Fagfellevurdert)
    Abstract [en]

    In this chapter, we discuss an evaluation of a computerized information system in an elderly care unit. The evaluation is based on the concept of actability, which is a combination of theories from Human-Computer Interaction and the Language Action Perspective. The reason for uniting different theories is to obtain a more holistic evaluation model. The findings show that the evaluated system has a low degree of actability, and the users had a positive attitude towards the system. One explanation could be that we, as evaluators, reviewed both structure and content, whereas the users saw only the content of the information system (i.e., its functions) as the most important aspect.

  • 69. Hedström, Karin
    et al.
    Goldkuhl, Göran
    Cronholm, Stefan
    [external].
    Pilemalm, M-L
    Utveckling av äldreomsorg genom IT och verksamhetskunnande2003Konferansepaper (Annet vitenskapelig)
  • 70.
    Hjalmarsson, Anders
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Gustafsson, Eva
    Högskolan i Borås, Akademin för textil, teknik och ekonomi.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Exploring the Use of Personas in User-Centered Design of Web-based e-services2015Konferansepaper (Fagfellevurdert)
  • 71. Melin, Ulf
    et al.
    Cronholm, Stefan
    [external].
    Project Oriented Student Work: Learning and Examination2004Inngår i: Proceedings of the 9th annual SIGCSE conference on Innovation and technology in computer science education, Leeds, United Kingdom June 28 -30, 2004., 2004, s. 87-91Konferansepaper (Fagfellevurdert)
    Abstract [en]

    This paper evaluates students' experiences from learning and examination when using a project oriented work approach in an undergraduate information systems development course. The result in this paper shows that students' has an overall positive attitude towards project oriented work. It provides students with an arena for discussing different perspectives, peer-to-peer learning, social interaction and a dynamic work setting. Motivating factors are that the work is authentic, prepare students for working life and last but not least considered as fun. There is however an anxiety about unfair grading that needs to be dealt with. The individual performance must be measured and be a central part of examination and grading. The students must be provided with opportunities to demonstrate what they are able to do on a course, and get genuine feedback on that. This is a way of reducing the free rider syndrome.

  • 72. Röstlinger, Annie
    et al.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Design Criteria for Public e-Services2009Konferansepaper (Fagfellevurdert)
  • 73.
    Salomonson, Nicklas
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Göbel, Hannes
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Seigeroth, Ulf
    Mätvärden i relation till process och kund2013Rapport (Annet vitenskapelig)
    Abstract [sv]

    Detta dokument , som primärt riktas till deltagande organisationer i projektet, ska ses som ett komplement till presentationer och diskussion vid de gemensamma möten där deltagande organisationer och forskare träffats.

  • 74. Stary, Chris
    et al.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Method transfer across domains and disciplines: enriching universal access development2013Inngår i: Universal Access in the Information Society, ISSN 1615-5289, E-ISSN 1615-5297, Vol. 14, nr 2, s. 145-150Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Universal access development procedures refer to the systematic effort to proactively apply principles and tools applicable to universal design, in order to construct accessible and usable interactive systems in various domains. They rely on principles, methods, and tools from accessibility engineering, usability engineering, and user experience.

  • 75. Ågerfalk, P
    et al.
    Sjöström, J
    Eliasson, E
    Cronholm, S
    [external].
    Goldkuhl, G
    Setting the Scene for Actability Evaluation: Understanding Information Systems in Context2002Inngår i: Proceedings of the 9th European Conference on Information Technology Evaluation (ECITE 2002). Jul 15-16, Paris, France, 2002Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The paper presents an approach to the evaluation of information systems based on the concept of information systems actability, which is suggested as an important alternative way to understand the role and pragmatic use of IT-systems within organizations. the reults, empirically informed byt two case studies, show that the suggested approach can effectivly be used to direct evaluators' attention to import aspects of an IT-system related to the social actions performed by its use within a business context.

  • 76. Ågerfalk, Pär
    et al.
    Goldkuhl, Göran
    Cronholm, Stefan
    [external].
    Information Systems Actability Engineering: Integrating Analysis of Business Processes and Usability Requirements1999Inngår i: Proceedings of the 4th International Workshop on the Language Action Perspective on Communication Modelling (LAP’99), pp.73–86. Sep 12–13, Copenhagen, Denmark, 1999Konferansepaper (Fagfellevurdert)
12 51 - 76 of 76
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  • en-GB
  • en-US
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