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  • 201.
    Pettersson, Elena
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Thai, Tiffany
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Design Principles in Mobile Web Usability2017Independent thesis Basic level (degree of Bachelor), 10 poäng / 15 hpOppgave
    Abstract [en]

    As the use of mobile devices is increasing and the use of laptops and computers is decreasing it is becoming more important to design for better web usability across platforms. The established design principles for web design provide guidelines when designing and testing web usability. The principles, however, are not commonly used to evaluate and test the usability of mobile websites. This study seeks to examine how the usability of mobile and desktop websites is affected based on the adaption of established web design principles. The study is built upon an analytical framework where common keywords have been selected from a selection of established web design principles. This study takes on a qualitative approach with experimental features, using a heuristic evaluation, a usability study and an eye-tracking experiment. The study indicates that there is a connection between low adaption of certain keywords of web design principles and the usability of mobile and desktop websites, contributing to a deeper understanding of how adaption of design principles affect web usability across platforms.

  • 202.
    Pirahandeh, Mehdi
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    A systematic literature review on cloud of things vulnerability2018Independent thesis Basic level (degree of Bachelor), 10 poäng / 15 hpOppgave
    Abstract [en]

    Every day, a new publication on information systems highlights about Cloud of Things (CoT) vulnerabilities; in most of these publications, vulnerability is quoted as the most substantial barrier for CoT realization. However, formulating a justifiable appraisement of the actual vulnerability impact on CoT is difficult because in many of these publications, the term security “vulnerability” is stated incorrectly as a threat or the publication does not discuss CoT-specific vulnerabilities. To achieve a well-founded understanding of CoT vulnerabilities, this literature review identifies the major vulnerabilities and their security controls and to identify any gaps for future research. A systematic literature review (SLR) approach using 58 articles is considered for this review. Based on this review, a taxonomy is created to classify the existing CoT vulnerabilities and security controls. This literature review identifies and discusses similarities and differences among various vulnerability issues and solutions. Most reviews previously performed were limited to the threats to the application interface and virtualization level, whereas this SLR thesis expand to the vulnerabilities in connectivity and things level of CoT. This study emphasize the importance of a clear definition of cloud of things vulnerabilities and to facilitate better understanding and assessment of CoT vulnerabilities to build more secure systems.

  • 203.
    Radevski, Alexander
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Fransson, Johanna
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Individuals’ lived experience and perceived privacy in the information society2016Independent thesis Basic level (degree of Bachelor), 10 poäng / 15 hpOppgave
    Abstract [en]

    The present day society is significantly information intensive in respect to the vast amount of data that is processed and utilized by businesses and individuals. A society of this character gives rise to the challenge of successfully integrating technology and individuals, whilst simultaneously ensuring the privacy of the people. While national and international legislation concerning privacy exists, they do not necessarily accentuate the ethical aspect of data handling in terms of privacy. Previous research has focused on distinctive laws and the related connotation of these, e-commerce, medical care and social media, and there appears to be an absence of investigating the viewpoint and lived experience of the individuals in the information society.The research adopted the qualitative method by utilizing semi-structured interviews along with a pilot interview in order to inspect the chosen topic. The interviews were conducted with seven respondents residing in the Västra Götaland region, and the material was analysed by employing a thematic analysis. The result of the analysis implies that individuals appear to be willing to sacrifice some personal integrity to receive a certain service. However, the degree of this sacrifice appears to be limited within the range of retaining privacy. The magnitude of this sacrifice in turn differs from one person to another due to the personal and individual definition of privacy. Further, the low awareness of legislation seems to cause the individuals to not claim their rights to a larger extent, despite apparent dissatisfaction of businesses’ continuous demand for personal data.Due to the previously mentioned, the study suggests that businesses may need to revise their work methodologies and policies in terms of personal data of customers in order to augment goodwill and customer satisfaction.

  • 204. Recker, Jan
    et al.
    Rosemann, Michael
    Hjalmarsson, Anders
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Lind, Mikael
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Modeling and Analyzing the Carbon Footprint of Business Processes2012Inngår i: Green Business Process Management – Towards the Sustainable Enterprise / [ed] Jan vom Brocke, Stefan Seidel, Jan Recker, Springer , 2012, s. 93-110Kapittel i bok, del av antologi (Fagfellevurdert)
  • 205.
    Resmini, Andrea
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Designing Cross-channel User Experiences2011Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Opening keynote at UX Brighton 2011

  • 206.
    Resmini, Andrea
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Hundred and Ten2010Inngår i: UX Storytellers: Connecting the Dots / [ed] Jan Jursa, Stephen Köver, Jutta Grunewald, Jan Jursa , 2010, s. 423-432Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 207.
    Resmini, Andrea
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Information Architecture in the Age of Complexity2012Inngår i: Bulletin of the American Society for Information Science and Technology, ISSN 1550-2163, Vol. 39, nr 1, s. 9-13Artikkel i tidsskrift (Annet vitenskapelig)
    Abstract [en]

    While the distinction between complex and complicated may seem negligible, the key is understanding that complexity applies to a system that cannot be simulated, modeled and predicted. Website architecture within the Internet environment may be just such a system with evolving underlying technologies and demands, and handling their complexity is the information architect's challenge. Complexity is added by the undercurrent of social, cultural and economic influences, infusing pervasive layers of extra meaning, often indirect and detached from the immediate content in a postmodern sense. Progress has moved to postdigital, where the focus is on the user, not the technology, generating pseudo-modern cultural products dependent on user interaction. The result is a new need for place and meaning that supports the user's cross-channel experience. Resulting websites, still complex, may elude modeling, but with new meanings and structures emerging from a new style of usage, they can still be designed. In my undergraduate and graduate courses, a sizable fraction of the time is spent working on hands-on projects, and in the past two years these projects have largely become cross-channel projects [1]. We tackle transportation, healthcare, student services, media-oriented services, all of them from an ecological perspective where the single device, channel or platform plays second violin to the overall user experience. The initial reaction of many of my students to the one-page project briefs I hand over is a plain and simple, “This is way too complex.” I usually spend a little time there being the pedant old guy in the room and explaining that there is a difference between complex and complicated. I write the two words on the whiteboard (how is that for pedantry?), and proceed to lecture them on the fact that what they are actually trying to tell me is that the project brief they have in their hands seems very complicated to them – complicated as in “not easy to understand or analyze.” Which is to be expected, of course. And yes, I argue, you can find similar definitions for complex in the dictionary, but the word has now so many attachments to the theory of complexity, we cannot really use it technically that way anymore. So, what does complex mean, Mr. Pedant? Well, I'll tell you what I tell my students: I don't know.

  • 208.
    Resmini, Andrea
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Pervasive IA2010Konferansepaper (Fagfellevurdert)
  • 209.
    Resmini, Andrea
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    The Art and Craft of Being Elsewhere2010Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    The Web and similar digital spaces have to be “places” in order to provide satisfying experiences. This presentation will focus on techniques that traditional media use to make the audience be “elsewhere”. We will look at examples from Medieval and Renaissance paintings, early and recent movies, as well as videogames. We will try to derive design rules for the location of the subject and the action, suggested space and time, as well as frame of reference and narrative that allow for successful place-making, in and out of the Web.

  • 210.
    Resmini, Andrea
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    The Broad Street Pump: Or Where Pulp Fiction meets the Orlando2011Konferansepaper (Annet vitenskapelig)
    Abstract [en]

    Closing keynote

  • 211.
    Resmini, Andrea
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    User Issues in a Bottom-up + Top-down Tagging Application2009Konferansepaper (Annet vitenskapelig)
  • 212.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Hobbs, Jason
    Fenn, Terence
    Architectures of Meaning2012Konferansepaper (Fagfellevurdert)
  • 213.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Hobbs, Jason
    Fenn, Terence
    Maturing a Practice2010Inngår i: Journal of Information Architecture, ISSN 1903-7260, E-ISSN 1903-7260, Vol. 2, nr 1, s. 37-54Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    The authors of this paper position pratice-led research (PLR) as an effective agent in the transformation of the seemingly inherent and natural acts found in casual practice into the formal arrangement of accepted truths and regulated practices of a discipline for user experience design (UXD) and information architecture (IA) communities of practice. The paper does not intend to exhaustively define discourse analysis, discipline practice or pratice-led research per se, but rather to introduce practitioners and the fields of UX and IA at large to the basic concepts of PLR so as to begin establishing discussion and awareness.

  • 214.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Instone, Keith
    Research and Practice in IA2010Inngår i: Bulletin of the American Society for Information Science and Technology, ISSN 1931-6550, E-ISSN 1550-8366, Vol. 36, nr 6Artikkel i tidsskrift (Annet vitenskapelig)
    Abstract [en]

    What is the current relationship of research and practice in information architecture? That was the question posed in a “back of a napkin” collective-thinking exercise introduced by Keith Instone and Andrea Resmini Andrea Resmini in “Bridging IA Research and Practice,” a session they co-hosted at the 11th ASIS&T IA Summit in Phoenix, Arizona. For additional ideas from participants, please see the list and description of other “napkin sketches” at the end of the article.

  • 215.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Luca, Rosati
    Information Architecture for Ubiquitous Ecologies2009Konferansepaper (Fagfellevurdert)
    Abstract [en]

    In this paper, we describe how cross-mediality and bridge-experiences are playing a major role in redefining the goals and scope of information architecture as a strategic practice and discipline for the successful design of user experiences, and propose a seven-point manifesto for a holistic approach to the design of digital - physical human-information interactions as ubiquitous ecologies.

  • 216.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    McMullin, Jess
    Kakar, Priyanka
    Starmer, Samantha
    A Case in Public Transport2011Konferansepaper (Annet vitenskapelig)
  • 217.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Beyond Flatland: From product to ecosystem. A model for designing and analyzing multidimensional information spaces2011Konferansepaper (Annet vitenskapelig)
  • 218.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Bridging Media2009Konferansepaper (Fagfellevurdert)
  • 219.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Pervasive Information Architecture: Designing Cross-channel User Experiences2011Bok (Annet vitenskapelig)
  • 220.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Pervasive Information Architecture for the Sentient City2011Konferansepaper (Annet vitenskapelig)
  • 221.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Smart City: Cities as Ecosystems and Palimpsests2012Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The purposes of the talk are: 1. to illustrate how the concept of ecosystem can be profitably applied to the city of today; 2. how a continuity between cross-media as described in media studies and smart cities as they are conceived in architecture and information science can be successfully established; 3. to introduce resilience as a key feature of this complex, information-based urban ecosystem.

  • 222.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    The Semantic Environment: Heuristics for a Cross-Context Human-Information Interaction Model2009Inngår i: The Engineering of Mixed Reality Systems / [ed] Emmanuelle Dubois, Philip Gray, Laurence Nigay, Springer , 2009Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 223.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Fabbri, Francesca
    Augmented Reality and Geolocalised Networks: Enriching User Experience bridging atoms and bits2011Konferansepaper (Annet vitenskapelig)
  • 224.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Guenther, Milan
    Designing Pervasive Enterprise Information Architectures2012Konferansepaper (Annet vitenskapelig)
  • 225.
    Resmini, Andrea
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Rosati, Luca
    Quintarelli, Emanuele
    The Facetag Engine2008Inngår i: Browsing Architecture: Metadata and Beyond / [ed] M Zambelli, A Janowiak, H Neuckermans, Fraunhofer IRB Verlag , 2008, s. 204-217Kapittel i bok, del av antologi (Fagfellevurdert)
  • 226.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Business Ontologies2009Inngår i: Theory and Applications of Ontology, vol. 2, The Information-science Stance / [ed] Michael Healy, Achilles Kameas, Roberto Poli, Springer, 2009Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 227.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Business Process Model Similarity as a Proxy for Group Consensus2011Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Consensus is an important measure for the success of any business process modeling effort. Although intensively studied in the general literature on group processes, consensus has hardly been considered in business process modeling and never seriously measured. We define consensus as the level of agreement of group members’ views on the process and introduce business process similarity as a proxy. We validate the measure by comparing it to an existing self-reported measure of consensus.

  • 228.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Collaborative Design of Models2009Konferansepaper (Fagfellevurdert)
    Abstract [en]

    We have used a design science approach to study collaborative modeling of information systems. Following this we have first designed a collaborative modeling architecture based on the empirical findings in a modeling study using conventional tools. A specific tool for this architecture was then developed and used as a vehicle to collect data for the consolidation of the architecture and for further theorizing on information systems design as a communicative practice.

  • 229.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Collaborative Modeling: A Design Science Approach2009Inngår i: Proceedings of the 42nd Hawaii International Conference on System Sciences (HICSS-42), 2009, s. 1-10Konferansepaper (Fagfellevurdert)
    Abstract [en]

    We have used a design science approach to study the collaborative creation of conceptual models. We have designed a collaborative modeling architecture based on business needs and applicable knowledge from theory and empirical findings from a modeling study using conventional modeling. A tool for this architecture was then developed and used as an instrument to confirm the practical relevance of the approach and the validity of the employed theory.

  • 230.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Collaborative Modeling of Business Processes: A Comparative Case Study2009Inngår i: Proceedings of the 24th Annual ACM Symposium on Applied Computing, AMC , 2009, s. 225-230Konferansepaper (Fagfellevurdert)
    Abstract [en]

    We study collaborative modeling of business processes with respect to the impact of tool support on the modeling process. For this purpose we compared model quality and modeling costs in two cases. The first was carried out with the help of a collaborative modeling tool; in the second case we kept all other parameters as closely as possible to the first one but conducted the modeling session in the usual way without tool support. We observed a marked increase in modeling time in the second case and a reduction in model quality.

  • 231.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    COMA: A Tool for Collaborative Modeling2008Inngår i: CEUR Workshop Proceedings No 344, CEUR-WS.org , 2008Konferansepaper (Fagfellevurdert)
  • 232.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Designing and Implementing Contracts for Smart Business Networks2008Inngår i: In Smart Business Networks: a new Business Paradigm / [ed] Peter Vervest, Eric van Heck, Kenneth Preiss, Rotterdam School of Management, Erasmus University Rotterdam , 2008, s. 320-335Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 233.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Enterprise Modeling and Computing with UML2007Bok (Annet vitenskapelig)
  • 234.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    From Business Process Model to Information Systems Model: Integrating DEMO and UML2008Inngår i: In Handbook of Research on Modern Systems Analysis and Design Technologies and Applications / [ed] Mahbubur Rahman Syed, Sharifun Nessa Syed, IGI Global , 2008, s. 395-401Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 235.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Group Consensus in Business Process Modeling: A Measure and Its Application2013Inngår i: International Journal of e-collaboration, ISSN 1548-3673, E-ISSN 1548-3681, Vol. 9, nr 4, s. 17-31Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Consensus is an important measure for the success of any business process modeling effort. Although intensively studied in the general literature on group processes, consensus has hardly been considered in business process modeling and never seriously measured. The author defines consensus as the level of agreement of group members' views on the process and introduce business process similarity as a proxy. The author validates the measure by comparing it to an existing self-reported measure of consensus. The author then uses this measure to inform and guide the process of modeling.

  • 236.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Journal of Electronic Commerce Research2009Collection/Antologi (Annet vitenskapelig)
  • 237.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Modeling Business Actions2008Inngår i: Encyclopedia of Information Communication Technology / [ed] Antonio Cartelli, Marco Palma, IGI Global , 2008, s. 554-562Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 238.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Modeling Information Systems in UML2008Inngår i: Encyclopedia of Information Science and Technology 2nd ed. / [ed] Mehdi Khosrow-Pour, IGI Global , 2008, s. 2651-2656Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 239.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Quality and Perceived Usefulness of Process Models2010Inngår i: Proceedings of the 25th Annual ACM Symposium on Applied Computing, ACM , 2010, s. 65-72Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Modeling is now an essential ingredient in business process management and information systems development. The general usefulness of models in these areas is therefore generally accepted. It is also undisputed that the quality of the models has a significant impact on their usefulness. In the literature we can find any number of quality metrics, but hardly any study that investigates their relation with (perceived) usefulness and none that considers their relative impact on usefulness. We take a look at some of the most frequent quality dimensions and their relative impact on the perceived usefulness of models.

  • 240.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Self-organization of interorganizational process design2009Inngår i: Electronic Markets, ISSN 1019-6781, E-ISSN 1422-8890, Vol. 19, s. 189-199Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    Abstract Interorganizational process design is challenged by a number of factors: There is no central governance, processes change over time and the stakeholders from the different organizations can hardly meet physically to agree on a mutually acceptable process. A process modeling session in the traditional way can therefore not be executed. In this paper we try to overcome the problems by offering an approach that allows for distributed process modeling and negotiation. Complemented by video or telephone conferencing the whole design can be done without any physical meeting. Much of the design work can even be done offline at the stakeholders’ discretion.

  • 241.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Supporting Electronic Collaboration in Conceptual Modeling2008Inngår i: Proceedings of the 2008 International Conference on Information Resources Management (Conf-IRM 2008), IGI Global , 2008Konferansepaper (Fagfellevurdert)
  • 242.
    Rittgen, Peter
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Supporting Inter-Business Collaboration via Contract Negotiation and Enactment2009Inngår i: Handbook of Research on Electronic Collaboration and Organizational Synergy / [ed] Janet Salmons, Lynn Wilson, IGI Global, 2009, s. 487-499Kapittel i bok, del av antologi (Annet vitenskapelig)
  • 243.
    Rittgen, Peter
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Göbel, Hannes
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Cronholm, Stefan
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Towards a Model for Assessing Collaboration Capability Between Development and Operations2019Inngår i: Systems, Software and Services Process Improvement: 26th European Conference, EuroSPI 2019, Edinburgh, UK, September 18–20, 2019, Proceedings / [ed] Alastair Walker, Rory O'Connor, Richard Messnarz, Berlin et al., 2019, Vol. 1060, s. 111-122, artikkel-id 10.1007/978-3-030-28005-5Konferansepaper (Fagfellevurdert)
    Abstract [en]

    The purpose of this paper is to develop a general model for assessing the capabilities of organizations to collaborate on the provision of IT services. Especially, we focused on the relationship between the major units of IT departments or organizations that are called Development and Operations. We combined relevant theories in this area with empirical evidence to arrive at five capabilities and three maturity levels.  The capabilities and the maturity levels were organized as a matrix. The matrix was then filled with capability indicators based on both literature sources and empirical findings. The capability indicators serve as signs for having reached a certain maturity level in a given capability. The resulting model has been empirically tested and consolidated in several rounds with seven organizations.

  • 244. Rosemann, Michael
    et al.
    Andersson, Magnus
    Lind, Mikael
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Digital Complementary Assets2011Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Google, Facebook, Twitter, LinkedIn, etc. are some of the prominent large-scale digital service providers that are having tremendous impact on societies, corporations and individuals. However, despite the rapid uptake and their obvious influence on the behavior of individuals and the business models and networks of organizations, we still lack a deeper, theory-guided understanding of the related phenomenon. We use Teece’s notion of complementary assets and extend it towards ‘digital complementary assets’ (DCA) in an attempt to provide such a theory-guided understanding of these digital services. Building on Teece’s theory, we make three contributions. First, we offer a new conceptualization of digital complementary assets in the form of digital public goods and digital public assets. Second, we differentiate three models for how organizations can engage with such digital complementary assets. Third, user-base is found to be a critical factor when considering appropriability.

  • 245.
    Rudmark, Daniel
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    The Practices of Unpaid Third-Party Developers: Implications for API Design2013Konferansepaper (Fagfellevurdert)
    Abstract [en]

    To draw on the innovation capabilities of third-party developers many organizations are currently deploying open application programming interfaces (API’s). While third-party services may offer commercial opportunities for independent software firms, a large portion of existing third-party software are undertaken without any financial compensation. Although unpaid developers offers a potential source for innovation of end-user services, the current literature has largely overlooked how these unpaid actors use and appropriate the technology provided by organizations. To this end, this research pays specific attention to the specific practices of unpaid developers. The data used for analysis were collected through a programming contest – a hackathon – where unpaid developers gather to craft end-user services. Through an ethnographic lens we present a number of recurrent activities and patterns of action employed by developers and from this analysis we present implications for API designers seeking to attract unpaid developers.

  • 246.
    Rudmark, Daniel
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Arnestrand, Elias
    Avital, Michel
    Crowdpushing: the Flip side of Crowdsourcing2012Inngår i: ECIS 2012 Proceedings, Association of Information Systems , 2012Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Activities and initiatives of co-creation are traditionally seen as a way for organizations to gain value through the involvement of certain actors in their environment. We notice an implicit assumption in current theoretical conceptualizations that co-creation is initiated and driven exclusively by organizations. However, it appears that co-creation activities may also be driven by third-party actors outside organizations. Based on interviews and secondary data from a public transport company in Stockholm, Sweden, we noticed that third party developers of services, that gained a large and diverse user base, were driving co-creation activities with the respective organization. Subsequently, based on our findings, we introduce the term "crowdpushing" to denote externally driven co-creation activities and frame four propositions to describe how co-creation activities are motivated and driven. Our findings contribute to a broader understanding of co-creation and have implications for its design and deployment.

  • 247.
    Saadatmand, Fatemeh
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Shared Platform Coopetition: The Paradoxical Tension between Stabilized Cooperation and Intensified Competition2016Licentiatavhandling, monografi (Annet vitenskapelig)
  • 248.
    Saadatmand, Fatemeh
    et al.
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT.
    Lindgren, Rikard
    Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT. University of Gothenburg.
    The Tension between Stabilized Cooperation and Intensified Competition:Greening of Technological Frames in Practice2016Inngår i: Proceedings of the 2016 49th Hawaii International Conference on System Sciences (HICSS), Proceedings of the 2016 49th Hawaii International Conference on System Sciences (HICSS) , 2016, Vol. 49, s. 327-336, artikkel-id 40Konferansepaper (Fagfellevurdert)
    Abstract [en]

    Cooperation and competition have traditionally been considered separate modes of interaction between firms. Recent research, however, observes that firms simultaneously engage in cooperation and competition with each other. Still the interplay of these modes is under-researched and surprisingly little is known about the nature of ‘coopetition’. Ourobjective with this paper is to build new revelatory theory on the various facets of coopetition in vertical IT standardization and discuss their respective implications for environmental sustainability. Werely on an eleven-year study of a standard development effort aimed at greening the Swedish road haulage industry. Framing analysis is appliedto scrutinize relations between cooperative modes and competitive behaviors of participating firms. The findings help explicate how and why stabilized cooperation may render intensified competition thatundermines IT standardization efforts to green an industry. Our theorizing about this paradoxical tension paves the way for future network studies of coopetition dynamics in converging industries.

  • 249.
    Salomonson, Nicklas
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Allwood, Jens
    Lind, Mikael
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Alm, Håkan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Comparing Human-to-Human and Human-to-AEA Communication in Service Encounters2013Inngår i: Journal of Business Communication, ISSN 0021-9436, E-ISSN 1552-4582, Vol. 50, nr 1, s. 87-116Artikkel i tidsskrift (Fagfellevurdert)
    Abstract [en]

    An increasing number of companies are introducing artificial agents as self-service tools on their websites, often motivated by the need to provide cost-efficient interaction solutions. These agents are designed to help customers and clients to conduct their business on the website. Their role on commercial websites is often to act as online sales/shopping assistants with the hope of replacing some of the interactions between customers and sales staff, thus supplementing or replacing human-to-human communication. However, research on artificial agents and comparisons with human-to-human communication, in particular, is still scarce. The purpose of this article is to explore the similarities and differences in communication between an artificial agent and customers compared with face-to-face communication between human service providers and customers. The method employed is a qualitative comparison of face-to-face human service provision in a travel agency setting and logs of interactions between customers and an artificial agent on an airline company website. The analysis is based on the theory of “activity-based communication analysis” and makes use of a framework of specific communication features provided by this theory. The article demonstrates a number of deficiencies in communication between artificial embodied agents and humans, suggesting that artificial embodied agents still lack many of the desirable communicative aspects of human-to-human service encounters.

  • 250.
    Salomonson, Nicklas
    et al.
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Cronholm, Stefan
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Göbel, Hannes
    Högskolan i Borås, Institutionen Handels- och IT-högskolan.
    Seigeroth, Ulf
    Mätvärden i relation till process och kund2013Rapport (Annet vitenskapelig)
    Abstract [sv]

    Detta dokument , som primärt riktas till deltagande organisationer i projektet, ska ses som ett komplement till presentationer och diskussion vid de gemensamma möten där deltagande organisationer och forskare träffats.

23456 201 - 250 of 284
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