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  • 201.
    Ekström, Karin M
    et al.
    University of Borås, School of Business and IT.
    Brorström, Björn
    University of Borås, School of Business and IT.
    Ägarna har inte förstått glasbruken2012In: Dagens industri, ISSN 0346-640X, no 2012-10-09Article in journal (Other (popular science, discussion, etc.))
  • 202.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Glans, Kay
    Beyond the Consumption Bubble2011Collection (editor) (Other academic)
  • 203.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Glans, Kay
    Ekström, Karin. M (Editor)
    University of Borås, School of Business and IT.
    Introduction2011In: Beyond the Consumption Bubble, Routledge , 2011, p. 3-16Chapter in book (Other academic)
  • 204.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Gustafsson, Eva
    University of Borås, School of Business and IT.
    Hjelmgren, Daniel
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Mot en mer hållbar konsumtion: en studie om konsumenters anskaffning och avyttring av kläder2012Report (Other academic)
    Abstract [sv]

    Under ledning av professor Karin M. Ekström genomför en forskargrupp vid högskolan studier i syfte att utveckla kunskap och lösningar för att minska det textila avfallet. I rapporten ”Mot en mer hållbar konsumtion” redovisas resultatet av tre studier av konsumenters inställning till köp, återanvändning och återvinning av kläder. En enkätstudie har genomförts om hur och varför konsumenter slänger kläder, en fördjupning har skett genom fokusgruppsintervjuer och ytterligare ett perspektiv har erhållits genom samtal och observationer i samband med en klädbytardag. Tillsammans ger de genomförda studierna en välgrundad beskrivning av konsumentuppfattningar. I analysen fokuseras olika konsumentgruppers motiv för att köpa nytt eller återanvända egna eller andras kläder. Beskrivning och analys av uppfattningar och beteenden är en grund för att utveckla modeller som främjar miljöengagemang och hållbar utveckling.

  • 205.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hagberg, Johan
    University of Borås, School of Business and IT.
    Hjelmgren, Daniel
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Fenomenet Ullared: en förstudie2010Report (Other academic)
    Abstract [sv]

    Fem områden har behandlats och avrapporteras i den rapport som nu föreligger. Den inleds med hur Gekås upprätthåller och utvecklar kundrelationer. Därefter följer ett kapitel om varför så många familjer väljer att åka till Ullared. Vad är det som förklarar att många väljer att förlägga helger och semesterdagar till Ullared? Det tredje kapitlet behandlar samspelet mellan produkter, människor och faciliteter i butiken. Den fråga som besvaras är varför det förefaller ”flyta” så väl. Digitaliseringens betydelse på Gekås och den digitala teknikens relation till den logik som gäller för verksamheten är nästa frågeställning. Rapporten avslutas med en beskrivning av problematiska servicemöten och hur frontpersonalen uppfattar och hanterar dessa. De fem kapitlen är var för sig intressanta läsningar. De ger tillsammans en spännande bild av vad Ullared och Gekås är och varför. Rapporten ger insikter, väcker frågor och är en utmärkt utgångspunkt för fortsatta studier av marknadsplatsers funktionssätt och vad som skapar kvalitet och utveckling.

  • 206.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hansson, L.
    Establishing a Healthy Drinking Culture, Systembolaget: Alcohol Monopoly and Public Health2009In: Social Marketing for Public Health: Global Trends and Success Stories, Jones and Bartlett , 2009Chapter in book (Other academic)
  • 207.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hjelmgren, Daniel
    University of Borås, School of Business and IT.
    Hagberg, Johan
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Gustafsson, Eva
    University of Borås, School of Business and IT.
    Veljekset Keskinen: Finlands mest besökta shoppingdestination2013Report (Other academic)
    Abstract [sv]

    Veljekset Keskinen bildades 1969 och är idag Finlands näst största varuhus beläget i Tuuri, en ort med 500 invånare i Österbotten i Finland. Företaget var från början en ”bybutik” eller vad vi skulle kalla lanthandel, men har över tid utvecklats till ett varuhus, hotell, livsmedelsbutik, trädgårdsbutik, restauranger, bensinstation och camping som attraherar kunder från hela Finland, men även internationella besökare. I denna rapport presenteras resultatet av finska och svenska forskares tvådagars besök på Veljekset Keskinen. Rapporten består av sex kapitel med olika perspektiv, teorier, metoder och reflektioner från besöket. Kapitel ett handlar om att attrahera shoppingturister genom upplevelser. Veljekset Keskinen är inte enbart ett varuhus som säljer fysiska produkter utan en turistdestination som erbjuder en kombination av olika upplevelser. Kapitel två handlar om bybutiken som gåva för bygden och turistattraktion. Besökarna möter idag både den traditionella bybutiken och det moderna varuhuset. Kapitel tre handlar om hur detaljhandelsföretaget Veljekset Keskinen är fullt av kontrastmarknadsföring i tre dimensioner: tradition och nytt, skala och storlek samt House of brands kontra Branded house. Kapitel fyra handlar om olika aspekter av tid och rytm på Veljekset Keskinen: synkronisering av tid och rum, tidslinjer, varornas tidsindelning, säsonger och framtiden. Kapitel fem handlar om negativa kundbeteenden på Veljekset Keskinen och beskriver hur kunder bär sig illa åt, möjliga orsaker till varför kunder bär sig illa åt och hur personalen hanterar situationer där kunder bär sig illa åt. Kapitel sex handlar om att attrahera shoppingturister med hjälp av sociala medier och belyser hur Veljekset Keskinen använder webb och sociala medier för att bygga sitt varumärke.

  • 208.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hjort, T.
    Försakelser och förhandlingar: vardag för barnfamiljer med knapp ekonomi2011Report (Other academic)
    Abstract [sv]

    Under de senaste decennierna har konsumtion kommit att bli ett allt viktigare område för människor när det gäller att uttrycka och uppfatta socioekonomisk status. Det finns även forskare (Bauman 1998) som hävdar att konsumtion blivit viktigare än arbete när det gäller att visa status. I ett överflödssamhälle som det svenska är det framför allt den symboliska och positionella konsumtionen som är betydelsefull, d.v.s. sådan konsumtion som syftar till att visa omgivningen hur man vill uppfattas. På ett förenklat sätt kan man säga att denna typ av konsumtion rymmer två olika drivkrafter, social emulering och social distinktion. Emulering innebär att konsumtionen syftar till att man vill uppfattas som de flesta, som majoriteten konsumenter. Distinktion innebär däremot att genom konsumtion visa att man är annorlunda än de flesta, att man är unik och sticker ut från mängden.

  • 209.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hjort, T.
    Hidden consumers in marketing: the neglect of consumers with scarce resource in affluent societies2009In: Journal of Marketing Management, ISSN 0267-257X, E-ISSN 1472-1376, Vol. 25, no 7-8Article in journal (Refereed)
  • 210.
    Ekström, Karin M
    et al.
    University of Borås, School of Business and IT.
    Hjort, T
    Hidden consumers in marketing: the neglect of consumers with scarce resource in affluent societites2013In: Expanding Disciplinary Space: On the Potential of Critical Marketing (Key Issues in Marketing Management) / [ed] Douglas Brownlie, Paul Hewer, Mark Tadajewski, Routledge , 2013Chapter in book (Refereed)
  • 211.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hjort, T.
    The meaning of consumption in families with scarce resources2009Conference paper (Refereed)
  • 212.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hjort, Torbjörn
    "Det blir många nej": konsumtionens meningar och villkor för barnfamiljer med knapp ekonomi2010Report (Other academic)
    Abstract [sv]

    Under de senaste decennierna har konsumtion kommit att bli ett allt viktigare område för människor när det gäller att visa och uppfatta socioekonomisk status. Det finns även forskare (Bauman 1998) som hävdar att konsumtionen blivit viktigare än arbetet när det gäller att visa status. I ett överflödssamhälle som det svenska är det framförallt den symboliska och positionella konsumtionen som är betydelsefull, d.v.s. sådan konsumtion som syftar till att visa omgivningen hur man vill uppfattas. På ett förenklat sätt kan man säga att denna typ av konsumtion rymmer två olika drivkrafter, social emulering och social distinktion. Emulering innebär att konsumtionen syftar till att man vill uppfattas som de flesta, som majoriteten konsumenter. Distinktion innebär däremot att genom konsumtion visa att man är annorlunda än de flesta, att man är unik och sticker ut från mängden. Dessa två drivkrafter är centrala och betydelsefulla för vår kunskap om konsumtionens mening(ar). Forskningsmässigt har det huvudsakliga intresset varit inriktat mot distinktion, d.v.s. konsumtion som kan tolkas som nyare trender och som utmärker sig. Den andra drivkraften, den sociala emuleringen, den ibland kanske gråare och vardagligare konsumtionen har inte tilldragit sig samma intresse. Detta har bl.a. fått som konsekvens att det är konsumenter som ligger i framkanten av förändrade konsumtionsmönster som tilldrar sig intresset medan de som genom sin konsumtion strävar efter att uppfattas som majoriteten, som ”normala” och efterföljare till trendsättare inte studerats i samma omfattning.

  • 213.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hjort, Torbjörn
    Families navigating the landscape of consumption in the Swedish welfare society2010In: Journal of Macromarketing, ISSN 0276-1467, E-ISSN 1552-6534, Vol. 30, no 4, p. 366-374Article in journal (Refereed)
    Abstract [en]

    Swedish welfare policy has in several ways promoted the individual rather than the family as a unit. This is not a phenomenon happening only in Sweden, but one occurring in many other Western countries where individualization is strongly emphasized. Sweden is, however, interesting as an example of a country with deep collective roots regarding issues of welfare. The welfare state has been, and to a major part still is, the main provider of social services, a fact that has affected the Swedish family in certain ways. During the last decades, the Swedish welfare society has changed toward marketization implying that individuals and families have to take on more responsibility regarding their welfare. The aim of this article is to discuss the transformation of Swedish families as consumers reflecting upon the effects of the Swedish welfare society.

  • 214.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Hjort, Torbjörn
    Growing up with economic scarcity in an affluent society2010Conference paper (Refereed)
  • 215.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Larsson, Gunnar
    Unga shoppar sig till status: arbetet har tappat sitt värde2010In: Dagens industri, ISSN 0346-640X, no 2010-10-27Article in journal (Other (popular science, discussion, etc.))
    Abstract [sv]

    Var slutar hemmets inflytande och var börjar marknadens? Forskarna kan inte bestämma sig för om unga är offer – eller medvetna konsumenter, skriver Karin M Ekström, Högskolan i Borås, och Gunnar Larsson, Konsumentverket.

  • 216.
    Ekström, Karin M
    et al.
    University of Borås, School of Business and IT.
    Nordlund Andersson, AgnetaUniversity of Borås, Swedish School of Textiles.Tijburg, KatrinUniversity of Borås, Swedish School of Textiles.Torstensson, HåkanUniversity of Borås, Swedish School of Textiles.Süld, KarinUniversity of Borås, Library and Learning Resources.Svengren Holm, LisbethUniversity of Borås, Swedish School of Textiles.Thornquist, ClemensUniversity of Borås, Swedish School of Textiles.
    The Nordic Textile Journal: Special Edition: Sustainability & Innovation in the Fashion Field2012Collection (editor) (Refereed)
    Abstract [en]

    All articles in fulltext.

  • 217.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Norén, Lars
    Den mångkulturella livsmedels- marknaden: en marknad med möjligheter2011Report (Other academic)
    Abstract [sv]

    Gruppen utrikesfödda är en viktig aktör för livsmedelshandeln idag och framöver. De kommer från många olika länder med varierande matkultur, men har gemensamt att mat ofta har stor betydelse. Köpkraften är stor samtidigt som många är starkt prismedvetna. Föreliggande studie handlar om hur utrikesfödda konsumenter upplever att deras behov och önskemål möts av livsmedelsmarknaden samt hur livsmedelsmarknaden upplever att de möter dessa behov och önskemål. Det är framförallt det senare som fokuseras i studien som är av explorativ karaktär på ett forskningsområde som är relativt outforskat i Sverige. Det är vår förhoppning att vår studie kan bidra till ny kunskap men även till ett större intresse för detta forskningsområde. Det finns behov av fler studier om detta framöver, både från ett konsument- såväl som producentperspektiv. Vi vill tacka Handelns Utvecklingsråd som gett oss ekonomiska möjligheter att bedriva denna forskning. Vi vill även tacka kanslichef Andreas Hedlund för hans engagemang, Meta Troell, omvärldsanalytiker på Svensk Handel för värdefulla synpunkter inledningsvis i vårt projekt, invandrarföreningar som hjälpt oss att komma i kontakt med konsumenter att intervjua och inte minst konsumenter, butikschefer, personal och representanter för Konsumentföreningen Väst som vi intervjuat. Det är vår förhoppning att rapporten kan vara intressant läsning för såväl handel som konsumenter. Borås och Göteborg,

  • 218.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Norén, Lars
    The multi-cultural food market2010Conference paper (Other academic)
  • 219.
    Ekström, Karin M
    et al.
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Looking into the kaleidoscope: different views on reuse and recycling of clothes2012Conference paper (Other academic)
    Abstract [en]

    A major environmental problem in Sweden is the fact that clothes are disposed of in the garbage rather than being reused or recycled. A study (Carlsson et al. 2011) indicates that 8 kg textiles are disposed of in the garbage per individual and year. Another study (Gustafsson and Ekström 2012) shows that 62 percent of the Swedes dispose usable clothes in the garbage. From an environmental perspective, it would be more beneficial to reuse or recycle textiles. In addition, producing textiles requires natural resources. For example, in order to produce 1 kg cotton, it takes between 7.000-29.000 litre water and between 0,3 to 1 kg oil (Fletcher 2008). Factors contributing to the high amount of clothes disposed of are an emphasis on fast fashion, low prices, increased welfare as well as more consumers following the fashion. However, this pattern of consumption is not sustainable in the long run (Ekström et al. 2012). The purpose of this paper is to increase the understanding of how clothing consumption can be more sustainable by demonstrating how a network consisting of different clothing retailers, recycling companies, charity organizations, consumer organizations, environmental organizations, branch organizations and authorities discuss and deal with this problem. The paper focuses on how they work with reuse and recycling today, but also on what they consider as important, for themselves as well as others, to do in the future in order to increase the level of reuse and recycling of clothes. The empirical data is based on a survey as well as the results from six one- day meetings in the network over 1,5 years time. The results show that there are individual as well as collaborative ways to deal with the problem. The participants in the network agree upon several things. First of all, they recognise the need that all the actors in the network have to contribute and collaborate to solve the problem. Second, there has to be long term solutions that are both environmentally as well as financially sound. Third, a consumer perspective that centres on solutions that enables consumers to act more environmentally friendly is a prerequisite in order to reduce disposal of clothes in the garbage and instead increase reuse and recycling. Finally, the role of marketing is pervasive for succeeding to solve this problem both by making the consumers aware of the effects clothes disposal have on the environment, but also by communicating to the consumer that there are alternative ways to dispose of clothes such as reuse and recycling. In order to approach the problem of how consumption can be more sustainable, a kaleidoscopic outlook presenting different views and solutions is suggested.

  • 220.
    Ekström, Karin M.
    et al.
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Nätverk, trådar och spindlar: samverkan för ökad återanvändning och återvinning av kläder och textil2012Report (Other academic)
    Abstract [sv]

    Rapporten är resultatet av den andra delstudien av tre i ett större forskningsprojekt, Återanvändning och återvinning av kläder. Projektet ska i sin helhet utveckla kunskap och lösningar för att minska det textila klädavfallet. Delstudie ett, som är avslutad (Ekström et al. 2012), syftar till att öka kunskapen och förståelsen för hur konsumenter resonerar och agerar när de köper kläder och hur de gör sig av med kläder. Delstudie tre syftar till att studera processen och effekterna av en försöksverksamhet (Textilreturen) av återanvändning och återvinning av kläder och textil som utvecklats av Gekås Ullared i samarbete med Human Bridge. De tre delprojekten bygger på antagandet att konsumenter har olika förutsättningar och vilja att agera miljöanpassat. För att minska det textila avfallet krävs därför en förståelse för konsumenters situation i vardagen och att lösningar utarbetas som gör det lättare för konsumenter att agera miljövänligt.

  • 221.
    Ekström, Karin M
    et al.
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Reuse and Recycling of Clothing and Textiles: A Network Approach2014In: Journal of Macromarketing, ISSN 0276-1467, Vol. 34, no 3, p. 383-399Article in journal (Refereed)
    Abstract [en]

    The accelerated pace of consumption in the Western world has led to an increase in clothing and textiles disposed of in the garbage rather than being reused or recycled. The purpose of this article is to increase understanding of how clothing and textile consumption can become more sustainable by demonstrating how members of a network view and deal with this problem. The study is based on meetings over one and a half years and on a survey. Different views on the problem as well as various solutions on how to increase reuse and recycling of clothing and textiles are presented, including means and challenges. A macromarketing perspective, involving different actors in society, is necessary in order to make consumption more sustainable and for finding long-term solutions. We argue that understanding symbolic consumption and the fashion system can contribute to the macromarketing study of societal development from a sustainable perspective.

  • 222.
    Ekström, Karin M
    et al.
    University of Borås, School of Business and IT.
    Söderlund, Magnus
    Söderlund, Magnus (Editor)
    Konsumentbeteende i handeln: vad säger forskarna?2012Other (Other academic)
  • 223. Ericsson, Dag
    et al.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Demand chain management and consumer insight: keys to success in retailingConference paper (Other academic)
    Abstract [en]

    In retailing, high performance in logistics has been one of the most important competitive advantages for a long time. But in today’s highly competitive environment that does not seem to be enough. In this paper we argue that deeper knowledge about the why, how, and when of consumer buying behavior is a main ingredient in logistics, and the starting point in designing and developing segmented demand chains in retailing. These chains are built on partnership and trust oriented relationships. The game of power is increasingly replaced by the game of trust. This is a necessity when the competition shifts from rivalry between companies to rivalry between chains. The modern consumer of today is often well educated and the awareness of sustainability and environmental effects of too much consumption has led to a search for other kinds of added value than just another product to buy. The decline in economy also leads to a lower demand and a more selective and fastidious taste for new things. We see a clear change in the contemporary retail market. On one side, competition is increasing on almost all markets around the world. On the other side, globalization and new tools and techniques for transportation and physical movements make it possible to build new and more efficient distribution channels. And from a consumer perspective, communication technology, such as the use of smart phones and applications, have become a natural part of everyday life. These two facts could be seen both as threats and opportunities and they lead to an interesting challenge for the retail sector. A new way of looking at supply chain management is an absolute condition to success, and complementary, an holistic approach in the whole distribution chain involving the consumer and consumer insights, are the key words for winning the future battle of consumers. The purpose of the paper is to highlight the need for consumer insight and how to develop innovative concepts, in order to deliver added value to the consumer. The “old school” of distribution economy, and the concept of convenience together with information communication technology (ICT), are the basic theoretical grounds.

  • 224.
    Ericsson, Dag
    et al.
    University of Borås, School of Engineering.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Value Innovation and Demand Chain Management: keys to future success in the fashion industry2012In: Nordic Textile Journal, ISSN 1404-2487, Vol. 1, p. 83-90Article in journal (Refereed)
    Abstract [en]

    Value innovation is a key in developing competitive advantage in most industries. Value innovation is both related to the physical products and accompanying value-adding services. Logistics has evolved from an order qualifier – that is a necessity – to an order winner. Increased focus on the consumer and co-creation with the consumer as a vital partner lead to alignments and rethinking of the channel structure. The supply chain evolves into a demand chain! Deeper knowledge about the why, how, and when of consumer buying behaviour is a main ingredient in demand chain thinking, and the starting point in designing and developing segmented demand chains in the fashion market. These chains are built on partnership and trust oriented relationships. The game of power is increasingly replaced by the game of trust. This is a necessity when the competition shifts from rivalry between companies to rivalry between chains. In this position paper we discuss visions of the fashion future, and how to develop innovative concepts that deliver added value to the consumer. The “old school” of distribution economy, and the concept of convenience, are the basic theoretical grounds, and we argue that innovations could be reached when investing in consumer insights and closer relationships in the demand chain.

  • 225.
    Eriksson, Owen
    University of Borås, School of Business and IT.
    Communication Quality: Towards an Intersubjective Understanding of Quality2000Report (Other academic)
    Abstract [en]

    The aim of the paper is to discuss the concept of communication quality in the context of the business process. The basic idea behind the concept of communication quality is that high quality communication id equal to a meaningful use of language. This implies that the concept off communication quality will be grounded in the philosophy of language and foremost in speech-act theory and is focused on the intersubjective and social aspects of quality in the business process.

  • 226.
    Eriksson, Owen
    et al.
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Goldkuhl, Göran
    Commitment Management in the Context of Parallel Business Transactions2007In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 3, no 1, p. 25-57Article in journal (Refereed)
    Abstract [en]

    In order to maintain market position, one of the critical issues facing companies is how they can improve their commitment management. In this paper, the concept of commitment management is used to understand how suppliers and customers create mutual commitments in business agreements, and how these commitments are fulfilled. In a number of empirical case studies, commitment management problems have been the direct consequence of deficiencies in the infrastructural support. One example of such lacking infrastructural support are IT systems intended to support this commitment management process. This is of particular interest in a context of commitments created in parallel business transactions that compete for the same delivery capacity. The aim of the paper is to describe, analyse and propose solutions to some of these problems. This paper proposes a necessary extension to a framework for business interaction between suppliers and customers. This extension is based on business action theory, workpractice theory and ideas from yield management.

  • 227. Fellesson, Markus
    et al.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Åberg, Annika
    Preventing or promoting customer misbehavior through service design2010Conference paper (Other academic)
    Abstract [en]

    The phenomenon of customer misbehavior, i.e. deviant, threatening or even violent customers, is not unusual and it causes problems for the firm, its employees, and other customers. Hitherto much research has focused on the hospitality industry (e.g. restaurants, hotels and bars) where misbehavior often is explained by service failures or customers’ characteristics. The purpose of this paper is to provide an enriched understanding of antecedents of misbehavior, by considering how the incidents are related to the structural design of the service. An interview study inspired by the critical incident technique, conducted with frontline employees that work onboard busses and trains, resulted in a rich empirical material. The employees reported a number of different types of incidents, ranging from offensive and insulting comments and fare dodging, to threats and even physical violence. The result showed, as could be expected, that some incidents were related to service failures. However, on several occasions, customer misbehavior was triggered by both features of service work and the service design, rather than by service failures. In fact, even managerial interventions to prevent misbehavior sometimes had the opposite effect. For example, procedures intended to create a safe environment generated minor as well as considerable customer misbehavior incidents.

  • 228. Fellesson, Markus
    et al.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Åberg, Annika
    Troublesome Travelers: The Service System as a Trigger of Customer Misbehavior2013In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 5, no 3, p. 256-274Article in journal (Refereed)
    Abstract [en]

    Purpose – Customer misbehaviour, i.e. behaviour within the exchange setting that deliberately violates the generally accepted norms of conduct in such settings pose a problem for service organizations in several ways. Hitherto much research on customer misbehaviour has focused on psychological explanations and individual characteristics. This study broadens the perspective by taking structural factors of the service system into account. The purpose is to complement the existing literature on customer misbehaviour by investigating how the design and functioning of the service system influences the prevalence of customer misbehaviour. Design/methodology/approach – A critical incident technique was adopted to collect and analyse qualitative data from frontline employees who work on board buses, trains, trams and in metro in the Swedish public transport system. Findings – The study shows that many incidents are triggered by features of the service system. Specifically, three dimensions (service regulations, service resources, and service practice) of the service system are brought forward. The study suggests that customer misbehaviour is caused by an inherent paradox between pre-planned, standardised, mass service solutions and ambitions to adopt a customer orientation. Originality/value – By bringing forward the interactive role of the service system and its functionality the study complements previous research and contributes to a more complete understanding of customer misbehaviour, in particular within the context of system dependent services.

  • 229.
    Forsberg, Per
    University of Borås, School of Business and IT.
    Crowding-out and crowding-in of the community principle2008Conference paper (Refereed)
  • 230.
    Forsberg, Per
    University of Borås, School of Business and IT.
    Crowding-out and crowding-in of the community principle2009In: International Journal of Critical Accounting (IJCA), ISSN 1757-9848, E-ISSN 1757-9856, Vol. 1, no 4, p. 360-380Article in journal (Refereed)
    Abstract [en]

    In this theoretical article I propose that cultural theory (Douglas, 1987; Thompson et al., 1999; Verweij, 1999; Verweij, 2006) can help us understand the non-intentional effects of accounting. In cultural theory three different ways of organising (hierarchism, individualism and egalitarianism) are supposed to underpin all different cultures and organisations. These different principles complement each other and an organisation that lacks one of the principles is unlikely to sustain. From the background of cultural theory I discuss how different forms of accounting crowd-out or crowd-in different ways of organising. Through the article I make references to one example on organisation in order to illustrate the theoretical discussion.

  • 231.
    Forsberg, Per
    University of Borås, School of Business and IT.
    Market price and the judgmental process2007Conference paper (Refereed)
  • 232.
    Forsberg, Per
    University of Borås, School of Business and IT.
    Testing prices in markets: How to charter a tanker2009In: Ethnography, ISSN 1466-1381, E-ISSN 1741-2714, Vol. 10, no 3, p. 265-290Article in journal (Refereed)
    Abstract [en]

    This article is written to follow up on a discussion initiated by Callon and Muniesa (2005) who criticized the distinction between pure calculation (assumed in neoclassical economics) and pure judgment (assumed in ethnographic studies). They suggested a third perspective: calculations are performed by technological devices. Furthermore, they call this process ‘the qualification process’ and claim that it brings calculation and judgment together. However, in this third perspective, the meaning of judgment is reduced and has become synonymous with making distinctions. I argue that an understanding of real markets must consider two parallel processes: a ‘calculative process’ and a ‘judgmental process’. In the real market both a ‘calculative process’ and a ‘judgmental process’ involve a process where the buyer and seller ‘test’ different prices. When it comes to the judgmental process storytelling is an indispensable cultural tool. This is demonstrated using field material collected at a tanker chartering firm

  • 233.
    Forsberg, Per
    University of Borås, School of Business and IT.
    Triple bottom line from an eco-centrism perspective2008Conference paper (Refereed)
  • 234.
    Forsberg, Per
    et al.
    University of Borås, School of Business and IT.
    Kosmala, Katarzyna
    Enabling creativity through art2008Conference paper (Refereed)
  • 235.
    Forsberg, Per
    et al.
    University of Borås, School of Business and IT.
    Westerdahl, Stig
    For the sake of serving the broader community: Sea piloting compared with auditing.2007In: Critical Perspectives on Accounting, ISSN 1045-2354, E-ISSN 1095-9955, Vol. 18, no 7, p. 701-804Article in journal (Refereed)
  • 236.
    Forsgren, Olov
    University of Borås, School of Business and IT.
    Competence Development: Project for clusters of Small and Medium-sized Enterprises2008Report (Other academic)
  • 237.
    Forsgren, Olov
    University of Borås, School of Business and IT.
    Det samskapande universitetet2010In: Vetenskap för profession, ISSN 1654-6520, p. 63-68Article in journal (Other (popular science, discussion, etc.))
    Abstract [sv]

    I denna artikel är det min avsikt att skissa på ett universitetskoncept som skulle kunna tjäna som stimulans i debatten om utvecklingen av svenska universitet. Universitetskonceptet Det samskapande universitetet tar en utgångspunkt i att universitetens uppgift är att bidra till kunskapsbildning och spridning/inhämtande av kunskap till gagn för en sund utveckling av individ och samhälle. Jag utgår även från att kunskapsuppfattningar kan avspeglas i utformning av ett universitet på motsvarande sätt som kunskapsuppfattningar kan avspeglas i utformning av pedagogiska miljöer. Ett antal filosofer och forskare har beskrivit viktiga skillnader i kunskapsuppfattningar. Min bild sammanfaller med flera av dessa beskrivningar.1 Sammanfattningsvis säger de att den analytiskt avbildande kunskapsuppfattningen under de senaste 100 åren sakta har fått ge vika för en samskapande kunskapsuppfattning där kunskap ses som skapade, användbara perspektiv under ständig utveckling.

  • 238.
    Forsgren, Olov
    University of Borås, School of Business and IT.
    e-Me, your assistant managing broadband services2008Report (Other academic)
  • 239.
    Forsgren, Olov
    University of Borås, School of Business and IT.
    Foreword2007In: Handbook of Ontologies for Business Interaction, Hershey, PA: IGI Global , 2007Chapter in book (Other academic)
  • 240.
    Forsgren, Olov
    University of Borås, School of Business and IT.
    På kryssning i simulerade och fysiska miljöer: Några bordebilder om framtidens arena.2011Conference paper (Other academic)
  • 241.
    Forsgren, Olov
    University of Borås, School of Business and IT.
    Science and Innovation2007Conference paper (Refereed)
  • 242.
    Forsgren, Olov
    et al.
    University of Borås, School of Business and IT.
    Albinsson, Lars
    University of Borås, School of Business and IT.
    The community Triangle2008Report (Other academic)
  • 243.
    Forsgren, Olov
    et al.
    University of Borås, School of Business and IT.
    Hultén, Anders
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Sundström, Malin
    University of Borås, School of Business and IT.
    Experiences from setting up an Internet Shopping Collaboratory2007In: Expanding the Knowledge Economy: Issues, Applications, Case Studies. Volume 4, Part 1. / [ed] Paul Cunningham, Miriam Cunningham, IOS Press , 2007, p. 850-857Chapter in book (Other academic)
  • 244.
    Forsgren, Olov
    et al.
    University of Borås, School of Business and IT.
    Johansson, Torbjörn
    e-Power to the people: Integration of web 2.0 and Science 2.0 in eService development2010Conference paper (Refereed)
    Abstract [en]

    The relations between the two 2.0 movements; the web 2.0 movement and the science 2.0 movement are discussed. An example of how the integration of the two movements can form new types of projects is also described.

  • 245.
    Forsgren, Olov
    et al.
    University of Borås, School of Business and IT.
    Johansson, Torbjörn
    Nilsson, Olof
    Siösteen-Thiel, Madeleine
    e-Power to the People: a Driver for Cross Sector Regional Development in Europe2010Conference paper (Refereed)
    Abstract [en]

    This position paper introduces the project ISSI – Citizen Centric Public Service in Sparsely Populated Areas. In the project we are applying the citizen value model, to improve interaction between citizens and municipal authorities as well as within and between municipal authorities, aiming at a major improvement of the level of service for citizens and SMEs in the sparsely populated northern municipality of Örnsköldsvik. The project applies an adaptable and scalable comprehensive e-service model focusing on multi-functionality and cross-sector services – a new up- and running modular infrastructure for e-services The model is based on social media, an on-line community InneLandet, www.innelandet.se, driven by a private-public partnership, that will successively take over the project. Core concerns are individual and organizational participation, e-service literacy, citizen - authority dialogue, activity and flexibility – a new tool for implementing co-design as the next step in e-democracy. A special concern now is to increase the number of users in a higher pace

  • 246.
    Forsgren, Olov
    et al.
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    E-Me a new infrastructure for citizen centric broadband services with focus on Co-design and Web 2.02008Report (Other academic)
  • 247.
    Forsgren, Olov
    et al.
    University of Borås, School of Business and IT.
    Rowe, David
    Sonnenwald, Diane H.
    University of Borås, Swedish School of Library and Information Science.
    Promoting a pan-european network of local and regional government e-services co-design.2005Conference paper (Other academic)
  • 248.
    Furhammar, Sten
    University of Borås, School of Business and IT.
    Diverging and sometimes perhaps also converging thoughts before a conference on Intercultural Communication2000Other (Other academic)
  • 249.
    Gabrielsson, Patrick
    et al.
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    König, Rikard
    University of Borås, School of Business and IT.
    Co-Evolving Online High-Frequency Trading Strategies Using Grammatical Evolution2014Conference paper (Refereed)
    Abstract [en]

    Numerous sophisticated algorithms exist for discovering reoccurring patterns in financial time series. However, the most accurate techniques available produce opaque models, from which it is impossible to discern the rationale behind trading decisions. It is therefore desirable to sacrifice some degree of accuracy for transparency. One fairly recent evolutionary computational technology that creates transparent models, using a user-specified grammar, is grammatical evolution (GE). In this paper, we explore the possibility of evolving transparent entry- and exit trading strategies for the E-mini S&P 500 index futures market in a high-frequency trading environment using grammatical evolution. We compare the performance of models incorporating risk into their calculations with models that do not. Our empirical results suggest that profitable, risk-averse, transparent trading strategies for the E-mini S&P 500 can be obtained using grammatical evolution together with technical indicators.

  • 250.
    Gabrielsson, Patrick
    et al.
    University of Borås, School of Business and IT.
    König, Rikard
    University of Borås, School of Business and IT.
    Johansson, Ulf
    University of Borås, School of Business and IT.
    Evolving Hierarchical Temporal Memory-Based Trading Models2013Conference paper (Refereed)
    Abstract [en]

    We explore the possibility of using the genetic algorithm to optimize trading models based on the Hierarchical Temporal Memory (HTM) machine learning technology. Technical indicators, derived from intraday tick data for the E-mini S&P 500 futures market (ES), were used as feature vectors to the HTM models. All models were configured as binary classifiers, using a simple buy-and-hold trading strategy, and followed a supervised training scheme. The data set was partitioned into multiple folds to enable a modified cross validation scheme. Artificial Neural Networks (ANNs) were used to benchmark HTM performance. The results show that the genetic algorithm succeeded in finding predictive models with good performance and generalization ability. The HTM models outperformed the neural network models on the chosen data set and both technologies yielded profitable results with above average accuracy.

2345678 201 - 250 of 742
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