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  • 1.
    Juell-Skielse, Gustaf
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    A Digital Solution for Private and Personalized E-Commerce2024Report (Other academic)
    Abstract [en]

    Opportunity 

    Data privacy policy, such as GDPR, is often viewed as an obstacle for digital sales and service companies (DSS-companies). But what if personal big data could be used to create successful and friction free shopping experiences without jeopardizing privacy? And what if consumers could increase the control over their private big data at the same time?  

    Online purchases, especially within retail, are often being return due to a gap between customer expectation and the actual product. Returns raise costs across the network and to environment. What if personal big data could increase the rate of purchases of products matching the expectation from the customer? And what if utilization of personal big data within e-commerce could have a positive impact for our planet? 

    Approach 

    The concept Cipers offers consumers and DSS-companies a digital solution that combines privacy and advanced analytics. Cipers is short for Consumer Integrity Personal data relevant Recommendations and Success attributes identification. It is the result of a six-week innovation sprint where professionals from four tech companies and five researchers from Borås University created and evaluated a tech solution for personalized e-commerce. 

    Cipers offers consumers to sign up for an account which safely stores their personal data, making it friction free to get a more personalized treatment. The Cipers account offers consumers to get control and an overview of where, how, and why their personal data are being used. Lastly, at every given moment, the user of Cipers can use their account to retrieve their personal data and remove it from where it has been stored.  

    For DSS-companies Cipers offers a cloud service that supports personalization of consumer offers and increases the intent to buy. Also, it helps DSS-companies to retrieve value and insights from consumers’ personal big data within threatening privacy. Taking all of this into account, Cipers will help DSS-companies achieve more successful purchases and less returns. 

    The Rewards 

    The cost for a DSS-company to use Cipers will be covered within 4 months of integration and the revenue will be more than four times the investment by the second year of usage, resulting in an increase in profit by SEK 2 million. Cipers as a business will reach break-even by the fifth year when targeting a local market with a revenue of SEK 184 million. When targeting a global market, break-even will be reached by the end of the first year with a revenue of SEK 296 million

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  • 2.
    Juell-Skielse, Gustaf
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Innovation av kundservice med AI: Att kombinera stora språkmodeller med lokala data2024Report (Other academic)
    Abstract [sv]

    Språkmodeller, såsom Open AI GPT-4, erbjuder nya möjligheter för organisationer att förändra sina verksamheter. Men tekniken är så pass ny att få organisationer har hunnit utforska den närmare och undersöka hur den användas i konkreta tillämpningar. I och med språkmodellers mångsidighet passar det bra för flera aktörer att arbeta tillsammans utan att hamna i en konkurrenssituation. Därför genomfördes en innovationssprint på Techarena Borås av företagen Centiro, Eton Shirts, Netonnet, Hive and Five, och XPRNC tillsammans med Högskolan i Borås och Yrkeshögskolan i Borås. Utgångspunkten var utmaningar i fem kundsituationer: kundservice, produktbeskrivning, produktrekommendation, studievägledning och tonalitet. Resultatet består av fyra demonstratorer med tydliga affärsnyttor som alla bygger på tillämpningar av språkmodeller. I den här rapporten delar vi med oss av arbetsflöden, tekniska arkitekturer, utvärderingar, tekniska val och riktlinjer för att inspirera och visa hur organisationer kan dra nytta av tekniken i sina respektive verksamheter. Vi ser ett behov av fortsatt forskning kring de unika handlingsmöjligheter som språkmodeller erbjuder i olika sammanhang. Vi ser också ett behov av nya processmodeller för att beskriva och analysera de nya handlingsmöjligheterna.

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    fulltext
  • 3.
    Juell-Skielse, Gustaf
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Güner, Evrim Oya
    Stockholm University, 164 07, Kista, Sweden.
    Han, Shengnan
    Stockholm University, 164 07, Kista, Sweden.
    Adoption of Robotic Process Automation in the Public Sector: A Survey Study in Sweden2022In: International Conference on Electronic Government, Springer Science and Business Media Deutschland GmbH , 2022, p. 336-352Conference paper (Refereed)
    Abstract [en]

    The public sector has increased its use of robotic process automation (RPA) in administration, decision making and citizen services. Available studies mostly focused on the specific cases of using RPA in public organizations. Thus, we lack the helicopter view of the adoption of RPA in a country. In this paper, we present the results of a national survey of RPA adoption in the public sector in Sweden. The results show that the awareness of RPA is high in the Swedish public sector although the level of adoption is still modest. Also, there are notable differences in the level of adoption between central and local government. The study goes beyond the limitations of case studies, and contribute new knowledge of RRA adoption, benefits, routine capability and governance on a national level. The knowledge and insights can serve as a reference for other countries and public administrative models. 

  • 4.
    Juell-Skielse, Gustaf
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT. Information Technology, University of Borås, Sweden.
    Hjalmarsson Jordanius, Anders
    Information Technology, University of Borås, Sweden and RISE Research Institutes of Sweden AB, Sweden.
    Measuring the Effects of Using Digital Innovation Contests as Policy Tools: Towards an Assessment Instrument2022In: ICEGOV '22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance, 2022Conference paper (Other academic)
  • 5.
    Juell-Skielse, Gustaf
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Lindgren, IdaLinköpings universitet.Åkesson, MariaHögskolan Halmstad.
    Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges2022Collection (editor) (Refereed)
1 - 5 of 5
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