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  • 1.
    Juell-Skielse, Gustaf
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Güner, Evrim Oya
    Stockholm University, 164 07, Kista, Sweden.
    Han, Shengnan
    Stockholm University, 164 07, Kista, Sweden.
    Adoption of Robotic Process Automation in the Public Sector: A Survey Study in Sweden2022In: International Conference on Electronic Government, Springer Science and Business Media Deutschland GmbH , 2022, p. 336-352Conference paper (Refereed)
    Abstract [en]

    The public sector has increased its use of robotic process automation (RPA) in administration, decision making and citizen services. Available studies mostly focused on the specific cases of using RPA in public organizations. Thus, we lack the helicopter view of the adoption of RPA in a country. In this paper, we present the results of a national survey of RPA adoption in the public sector in Sweden. The results show that the awareness of RPA is high in the Swedish public sector although the level of adoption is still modest. Also, there are notable differences in the level of adoption between central and local government. The study goes beyond the limitations of case studies, and contribute new knowledge of RRA adoption, benefits, routine capability and governance on a national level. The knowledge and insights can serve as a reference for other countries and public administrative models. 

  • 2.
    Juell-Skielse, Gustaf
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT. Information Technology, University of Borås, Sweden.
    Hjalmarsson Jordanius, Anders
    Information Technology, University of Borås, Sweden and RISE Research Institutes of Sweden AB, Sweden.
    Measuring the Effects of Using Digital Innovation Contests as Policy Tools: Towards an Assessment Instrument2022In: ICEGOV '22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance, 2022Conference paper (Other academic)
  • 3.
    Juell-Skielse, Gustaf
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Lindgren, IdaLinköpings universitet.Åkesson, MariaHögskolan Halmstad.
    Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges2022Collection (editor) (Refereed)
1 - 3 of 3
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