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  • 1.
    Ekwall, Daniel
    University of Borås, Faculty of Textiles, Engineering and Business.
    Cargo theft at non-secure parking locations2015In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 432, no 1, p. 204-220Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to examine the patterns of reported cargo thefts at

    non-secure parking facilities in Europe, the Middle East, and Africa (EMEA) with respect to stolen

    value, frequency, incident category, and modi operandi.

    Design/methodology/approach – This study is based on a system-theoretical approach that

    emphasizes on a holistic rather than an atomistic view. The research method used in this paper is

    deductive; the analysis is based on data obtained from the incident information service (IIS), a database

    of transport-related crimes from the Transported Asset Protection Association (TAPA) in the EMEA

    region. The results are analysed and discussed within a frame of reference based on supply chain risk

    management (SCRM) and criminology theories.

    Findings – We found that 97 per cent of all attacks during a stop occur at non-secure parking

    locations. Cargo thefts at these locations are more of a volume crime than high-value thefts. Seasonal

    variations were seen in these thefts, and the most common type was an intrusion on weekdays

    during winter.

    Research limitations/implications – This study is limited by the content of and the classifications

    within the TAPA EMEA IIS database.

    Practical implications – This paper is directly relevant to the current EU discussions regarding the

    creation of a large number of secure parking facilities in the region.

    Originality/value – This is one of the first papers in the field of SCRM that utilizes actual crime

    statistics reported by the industry to analyse the occurrence of cargo theft by focusing on the

    non-secure parking aspect in the transport chain.

  • 2.
    Hagberg, Johan
    et al.
    Göteborgs universitet.
    Sundström, Malin
    University of Borås, Faculty of Textiles, Engineering and Business.
    Nicklas, Egels-Zandén
    Göteborgs universitet.
    The digitalization of retailing: an exploratory framework2016In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 44, no 7, p. 694-712Article in journal (Refereed)
    Abstract [en]

    Abstract

    Purpose – Digitalization denotes an on-going transformation of great importance for the retail sector. The purpose of this paper is to analyse the phenomenon of the digitalization of retailing by developing a conceptual framework that can be used to further delineate current transformations of the retailerconsumer interface.

    Design/methodology/approach – This paper develops a framework for digitalization in the retail-consumer interface that consists of four elements: exchanges, actors, offerings, and settings. Drawing on the previous literature, it describes and exemplifies how digitalization transforms each of these elements and identifies implications and proposals for future research.

    Findings – Digitalization transforms the following: retailing exchanges (in a number of ways and in various facets of exchange, including communications, transactions, and distribution); the nature of retail offerings (blurred distinctions between products and services, what constitutes the actual offering and how it is priced); retail settings (i.e. where and when retailing takes place); and the actors who participate in retailing (i.e. retailers and consumers, among other parties).

    Research limitations/implications – The framework developed can be used to further delineate current transformations of retailing due to digitalization. The current transformation has created challenges for research, as it demands sensitivity to development over time and insists that categories that have been taken for granted are becoming increasingly blurred due to greater hybridity.

    Originality/value – This paper addresses a significant and on-going transformation in retailing and develops a framework that can both guide future research and aid retail practitioners in analysing retailing’s current transformation due to digitalization.

  • 3.
    Hjort, Klas
    et al.
    University of Borås, Swedish School of Textiles.
    Lantz, Björn
    University of Borås, School of Engineering.
    (R)e-tail borrowing of party dresses: an experimental study2012In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 40, no 12, p. 997-1012Article in journal (Refereed)
    Abstract [en]

    Purpose – The main purpose of this study is to increase the understanding of consumer behaviour with respect to (r)e-tail borrowing, performed under different (more or less generous) delivery and return policies. Design/methodology/approach – The study was designed as a randomised controlled experiment with a random sample strategy. Among the 192,482 Swedish customers who had made an order at nelly.com during the previous 12 months and were to receive the quarterly nelly.com newsletter in November 2010 by e-mail, 4,000 were randomly selected and randomised into four groups of 1,000 in each group. Findings – The experiment revealed certain purchase and return patterns that support the conclusion that (r)e-tail borrowing behaviour exists in fashion e-commerce. Evidence was also found that lenient delivery and returns policies seem to reinforce (r)e-tail borrowing behaviour, albeit not always in expected ways. Practical implications – Differences in delivery and return policies seem to impact consumer purchase and return behaviour differently depending on the type of item. Therefore a more differentiated view of how to apply them is suggested. Offering the same delivery and return policies to all types of customers and products is generally not optimal with respect to profitability. Originality/value – The paper illustrates the need to consider both delivery and returns policies together with customer and product categories simultaneously when applying them in an e-commerce context.

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