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  • 1.
    Abelli, Björn
    University of Borås, School of Business and IT.
    Directing and Enacting the Information System2007In: Advances in Information Systems Development - New Methods and Practice for the Networked Society. / [ed] W Wojtkowski, W. G. Wojtkowski, J. Zupancic, G. Magyar, G. Knapp, Springer US , 2007, p. 13-23Chapter in book (Other academic)
  • 2.
    Abelli, Björn
    University of Borås, School of Business and IT.
    On Stage! Playwriting, Directing and Enacting the Informing Processes2007Doctoral thesis, monograph (Other academic)
  • 3.
    Albinsson, Lars
    et al.
    University of Borås, School of Business and IT.
    Curtin, Gregory
    Forsgren, Olov
    University of Borås, School of Business and IT.
    Wall, Maria
    Creating and sustaining successful knowledge management in purposeful communities: summary of key experiences from pioneers2008In: Systems research and behavioral science, ISSN 1092-7026, E-ISSN 1099-1743, Vol. 25, no 5, p. 615-626Article in journal (Refereed)
    Abstract [en]

    Based on research organized as a number of workshops, case studies and interviews with experienced practitioners as well as academics, we present in this report the most important findings on how to create and sustain successful knowledge management in a community environment. The cases, workshops and interviews deal specifically with the Microsoft Solutions Sharing Network (SSN) program, but the findings, conclusions and preliminary recommendations can be applied more generally to the development of any knowledge management community. A key conclusion is that the bulk of efforts toward creating successful knowledge management communities focus oil less technical, or softer aspects like leadership, culture, social settings and value of participation. However, these are essential, but not sufficient, ingredients for success. Technical issues, issues regarding development and customization of the tools used to facilitate knowledge management (for example, the SSN web portal), and emerging legal issues surrounding the sharing of intellectual property UP) may be perceived as somewhat less important to the participants, but are nevertheless key factors in the long term success of these communities. It is also concluded that the foundation for successful collaboration is primarily laid in the initial phases of community development. A community must make a positive impression oil its participants from the very beginning because most people will not give it a second chance. In this report we have highlighted three important areas to consider when establishing portals for knowledge management: Leadership, Purpose and Process/Infrastructure. A leadership with high credibility in the subject is needed to lead the participants in the right direction, manage the cultural processes and to make sure that relevant content can be found. Initially it is the content that brings people to a specific community. Thus, there has to be some common purpose that not only needs to be in congruence with the professional role of the participants but also be inspiring for them as well. Additionally, the community should have some sort of process that the participants can understand and suits the way they would like to interact. Face-to-face meetings and networking activities create trust which is important to get the process started. Language, IT platform, support and rules governing the contribution, creation and sharing of 'knowledge' for the community are other concerns that need to be considered within the process. Copyright (c) 2009 John Wiley & Sons, Ltd.

  • 4.
    Albinsson, Lars
    et al.
    University of Borås, School of Business and IT.
    Forsgren, Olov
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Towards a Co-Design Approach for Open Innovation2008Conference paper (Other academic)
  • 5.
    Allwood, Jens
    et al.
    University of Borås, School of Business and IT.
    Boholm, Max
    Repeated head movements, their function and relation to speech2010In: In Proceedings of the Workshop on Multimodal Corpora: Advances in Capturing, Coding and Analyzing Multimodality (MMC2010), Valetta, Malta May 18 / [ed] M. Kipp, J. C. Martin, P. Paggio, D. Heylen, D. Tapias, 2010Conference paper (Refereed)
  • 6.
    Allwood, Jens
    et al.
    University of Borås, School of Business and IT.
    Hammarström, Harald
    Hendrikse, Andries
    Ngcobo, Mtholeni N.
    Nomdebevana, Nozibele
    Pretorius, Laurette
    van der Merwe, Mac
    Work on Spoken (Multimodal) Language Corpora in South Africa2010Conference paper (Refereed)
    Abstract [en]

    This paper describes past, ongoing and planned work on the collection and transcription of spoken language samples for all the South African official languages and as part of this the training of researchers in corpus linguistic research skills. More specifically the work has involved (and still involves) establishing an international corpus linguistic network linked to a network hub at a UNISA website and the development of research tools, a corpus research guide and workbook for multimodal communication and spoken language corpus research. As an example of the work we are doing and hope to do more of in the future, we present a small pilot study of the influence of English and Afrikaans on the 100 most frequent words in spoken Xhosa as this is evidenced in the corpus of spoken interaction we have gathered so far. Other planned work, besides work on spoken language phenomena, involves comparison of spoken and written language and work on communicative body movements (gestures) and their relation to speech.

  • 7.
    Allwood, Jens
    et al.
    University of Borås, School of Business and IT.
    Hendrikse, A.P.
    Ahlsén, Elisabeth
    Words and alternative basic units for linguistic analysis2010In: In Linguistic Theory and Raw Sound / [ed] P. J. Henrichsen, Samfundslitteratur, Copenhagen , 2010, p. 9-26Chapter in book (Other academic)
  • 8.
    Allwood, Jens
    et al.
    University of Borås, School of Business and IT.
    Jokinen, Kristiina
    Hesitation in Intercultural Communication: Some Observations and Analyses on Interpreting Shoulder Shrugging2010In: Computing and Communication: Lecture Notes in Computer Science, (LNCS) / [ed] T. Ishida, Springer , 2010, p. 55-70Chapter in book (Other academic)
    Abstract [en]

    This paper concerns the different ways in which hesitation, and hesitation related phenomena like uncertainty, doubt and other phenomena where lack of knowledge is involved are expressed in different cultures. The paper focuses especially on shoulder shrugging as a signal of hesitation or uncertainty, and starts from the observation that shoulder shrugging has different interpretations depending on the interlocutor’s cultural background. It is not commonly used in Eastern cultures while in Western cultures it is a sign of uncertainty and ignorance. The paper reports a small study on the differences in interpretation of a particular video tape gesture, and draws some preliminary conclusions of how this affects intercultural communication between human interlocutors and between humans and conversational agents.

  • 9.
    Alm, Håkan
    et al.
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Brems, Mikael
    Guth, Kerstin
    Karlsson, Pia
    Sundhäll, Ralf
    Metod för utveckling av medborgarkontakter i Marks kommun2008Report (Other academic)
  • 10.
    Alm, Klas Håkan
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Mobile Payments: A Game Changer?2016Conference paper (Other academic)
  • 11.
    Andersson, Björn
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Eriksson, Felix
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Designförslag på belöningsfunktioner för självkörande bilar i TORCS som inte krockar2018Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    For this study TORCS (The Open Racing Car Simulator) have been used, since it is an interesting game to create self-driving cars in. This is due to the fact there is nineteen different sensors available that describes the environment for the agent. The problem for this study has been to identify what sensor can be used in a reward function and how should this reward function be implemented. The study have been utilizing a quantitative experimental method where the research questions have been: How can a reward function be designed so that an Agent can maneuver in TORCS without crashing and at the same time have a consistent result

    The quantitative experimental method was picked since the writer’s hade to design, implement, conduct experiment and evaluate the result for each reward function. Fifteen experiments have been conducted over twelve reward functions on two different maps: E-Track 5 (E-5) and Aalborg. Each of the twelve reward function conducted an experiment on E-5, where the three once with the best result: Charlie, Foxtrot and Juliette conducted an additional experiment on Aalborg. The test on Aalborg was conducted in order to prove if the reward function can maneuver on more than one map. Juliette was the only reward function that managed to complete a lap on both E-5 and Aalborg without crashing. Based on the conducted experiment the conclusion that Juliette fulfills the research question was made, due to it being capable of completing both maps without crashing and if it succeeded it gets a consistent result. Therefor this study has succeeded in answering the research question.

  • 12. Andersson, Magnus
    et al.
    Hjalmarsson, Anders
    University of Borås, School of Business and IT.
    Avital, Michel
    Peer-to-Peer Service Sharing Platforms: Driving Share and Share Alike on a Mass-Scale2013Conference paper (Refereed)
    Abstract [en]

    The sharing economy has been growing continuously in the last decade thanks to the proliferation of internet-based platforms that allow people to disintermediate the traditional commercial channels and to share excess resources and trade with one another effectively at a reasonably low transaction cost. Whereas early peer-to-peer platforms were designed to enable file sharing and goods trading, we recently witness the emergence of a new breed of peer-to-peer platforms that are designed for ordinary service sharing. Ordinary services entail in tangible provisions and are defined as an economic activity that generates immaterial benefits and does not result in ownership of material goods. Based on a structured analysis of 41 internet-based rideshare platforms, we explore and layout the unique characteristics of peer-to-peer service sharing platforms based on three distinct temporal patterns that entail specific consequences for platform use as well as provide insights about their overall design imperative.

  • 13.
    Appiah-Kubi, Ohene
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Faheem, Muhammad
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Impact of Technological Devices on Mathematical Skills: A Technological Adaption Perspective on Mathematics Education2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    We live in a world where the use of technology plays a key role in our daily activities. Many professions rely on the use of technology to enable them to provide a better, faster, and the best of services to their clients. Due to the numerous benefits technology provides, there has been the need for its adoption into the educational sector to make learning easier for students. Through technology adoption students and teachers can get easy access to online resources. Students can study at their own pace and share resources with their peers. Despite the fact that the use of technological devices in the educational sector comes with some benefits, its introduction into the classroom at the elementary stage, especially in solving mathematics problems, has raised several controversies among stakeholders in the educational sector. There are those who are of the view that, the use of technological devices for computational purposes at the elementary stage will cause students to become reliant on them without using their mind to solve simple mathematical problems. Other stakeholders, however, think otherwise, they believe the use of technological devices used in teaching mathematics at the elementary school enhances student problem-solving skills. In this study, we determined the impact of technology adoption on mathematical skills in elementary schools in Pakistan. This research was conducted using semi-structured interviews and experiment between two elementary schools in Pakistan where one school believes in the adoption of technology in teaching and learning mathematics and the other school does not believe in the adoption of technology in teaching and learning mathematics. Students were chosen from grade 8 who were within the same age group and living within the same community for this study because they are within a transition stage from elementary school to upper secondary school and it is important to know how the use and non-use of technology have affected their mathematical capabilities and whether it was important for schools to adopt or not to adopt the use of technological devices in mathematics instructions. The results of the study indicate that the use of technological devices in solving mathematics problems at the elementary school has a greater negative impact than a positive impact on student computational skills and this affects the adoption of technological devices in mathematics instructions at most elementary school in Pakistan. The impact of technology plays a key role in technology adoption for potential adopters in developing countries and for this reason when potential adopters do not see the positive impact of technology from those using them; it serves as a barrier for the potential adopter.

  • 14.
    Arvidsson, Philip
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Ånhed, Tobias
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Sequence-to-sequence learning of financial time series in algorithmic trading2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Predicting the behavior of financial markets is largely an unsolved problem. The problem hasbeen approached with many different methods ranging from binary logic, statisticalcalculations and genetic algorithms. In this thesis, the problem is approached with a machinelearning method, namely the Long Short-Term Memory (LSTM) variant of Recurrent NeuralNetworks (RNNs). Recurrent neural networks are artificial neural networks (ANNs)—amachine learning algorithm mimicking the neural processing of the mammalian nervoussystem—specifically designed for time series sequences. The thesis investigates the capabilityof the LSTM in modeling financial market behavior as well as compare it to the traditionalRNN, evaluating their performances using various measures.

  • 15.
    Bader, Caroline
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Castefelt, Eva-Louise
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Gunnarsson, Louise
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    The Recipe for Cookies: A studies about cookies & the GDPR-law2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The term cookie regarding IT is still a relatively new term. It is rarely discussed among internet users. The name cookie is fairly known but the concept not as much. Cookies are well established by different companies and organizations that in some way offer online services. Today visitors of the internet meet cookies almost every time they go online. For the users who choose not to accept cookies the online experience becomes highly limited. Cookies store information of the visitors in order to improve their experience but also to help the organization.

    The majority of webpages online that uses electronic commerce or in any way can benefit from storing the customers information uses cookies. Cookies can be sold or exchanged between organizations to increase their profit and range. In 2011 a provision regarding all organizations using cookies were implemented. Every internet user visiting these pages had to be notified about their use of cookies immediately. New laws are established in order to control or regulate the exertion of other people’s personal information at the same pace as cookies are further developed. The next law to be established is GDPR, General Data Protection Regulation, which will be focused on in this thesis.

    The purpose of this study is to explore the phenomenon of cookie-use and how it affects internet users and organizations in synergy with the GDPR-law. To achieve the desired result a mixed method has been applied involving both interviews and a survey. The interviews consisted of pre-determined questions and dynamic follow-up questions. Three different organizations participated in the interviews, an university, an organization using e-business and a media agency. The survey consisted of a few mandatory closed questions. The distribution of the survey led to right above 130 respondents.

    The gained results from the use of a quantitative methods hinted that barely half of the respondents knew what a cookie actually was. Several of the participants were curious about learning more about the phenomenon while a lower percentage did not consider it important. Knowledge or ignorance regarding cookies turned out to have a great impact on the respondent’s comfortableness and behavior online. The results from the qualitative method showed that the organizations working with cookies will be affected by GDPR.

    Following thesis will contribute to the field of informatics by consequently process the empiric data collected with support from theoretic competences. It will contribute as a source of information regarding cookies within information technology.

  • 16.
    Bergqvist, Martin
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Glansk, Jim
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Fördelar med att applicera Collaborative Filtering på Steam: En utforskande studie2018Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    The use of recommender systems is everywhere. On popular platforms such as Netflix and Amazon, you are always given new recommendations on what to consume next, based on your specific profiling. This is done by cross-referencing users and products to find probable patterns. The aims of this study were to compare the two main ways of generating recommendations, in an unorthodox dataset where “best practice” might not apply. Subsequently, recommendation efficiency was compared between Content Based Filtering and Collaborative Filtering, on the gaming-platform of Steam, in order to establish if there was potential for a better solution. We approached this by gathering data from Steam, building a representational baseline Content-based Filtering recommendation-engine based on what is currently used by Steam, and a competing Collaborative Filtering engine based on a standard implementation.

    In the course of this study, we found that while Content-based Filtering performance initially grew linearly as the player base of a game increased, Collaborative Filtering’s performance grew exponentially from a small player base, to plateau at a performance-level exceeding the comparison. The practical consequence of these findings would be the justification to apply Collaborative Filtering even on smaller, more complex sets of data than is normally done; The justification being that Content-based Filtering is easier to implement and yields decent results. With our findings showing such a big discrepancy even at basic models, this attitude might well change.

    The usage of Collaborative Filtering has been used scarcely on the more multifaceted datasets, but our results show that the potential to exceed Content-based Filtering is rather easily obtainable on such sets as well. This potentially benefits all purchase/community-combined platforms, as the usage of the purchase is monitorable on-line, and allows for the adjustments of misrepresentational factors as they appear.

  • 17.
    Beronius, Gabriella
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Andrén, Sarah
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    E-Commerce Web design: The importance of a first impression2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The technical society we live in is in a constant state of advancement and we are continuallyintroduced to new innovative ways of mediating information through. Today, plenty of mediachannels exist, for organizations to use when they strive to reach larger groups of people, butto achieve web site success; researchers have stated that considerations of user preferencesimplemented in web design are crucial. This makes understanding and addressing whichcharacteristics will be valued from the moment a user enters a site something that isconsidered helpful to the web designer in order to maintain user traffic and create an interest.In other words, something to catch the user’s attention to create a good first impression is necessary.

    The constant state of advancement of technology prevailing today has resulted in even morecomplex websites and a countless number of design principles to apply when designing forthe web. In spite of this, usability and visual appeal have remained central in prior research.To test these theories, a study was conducted by using a qualitative method in form of anexperiment consisting of eye tracking and an open-ended questionnaire. To perform the eyetracking the researchers created two mock-ups representing the main page of two differentwebsites. Each mock-up was developed with considerations towards two different designapproaches, one striving to achieve visual appeal and the other towards usability, todetermine which one the participants preferred.

    The study contained 50 participants who performed the experiment and answered thequestionnaire. Results from the eye tracking were presented in gaze plots and heat maps andthe result from the questionnaire was presented and analyzed through coding by the researchers.

    Final findings showed that the website preferred by most participants were the one developedwith the usable design approach. Additionally, the discussion presented the findings andreaches a conclusion of the study which finds connections between the chosen designapproach of the webpage and the participant’s choice of preferred webpage.

  • 18.
    Brants, Rasmus
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Johansson, Alexander
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Datalogiskt tänkande: arbetsgivarens preferenser2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Sweden and the rest of the world are constantly evolving in the digital aspect. Every yearmore technology is being implemented in all the fields which make the technology in controlof all the working fields. These changes have made Sweden and other countries to start withprogramming in the elementary school. This is to develop the individual’s computationalthinking. In this thesis, computational thinking is researched as a property of an individualand how employers prioritize computational thinking at a potential employment within theirbusiness as a software developer. Through interviews and surveys the researches havecollected data and constructed their own categories from programming and computationalthinking which was used in comparison with collected data from different employers. Thisstudy has shown that employers actually prefer computational thinking over programmingskillswhich support the recent implementation of computational thinking.

    This thesis is unique because none or very few previous researchers with a study revolvingcomputational thinking where categorizes have been used to compare the two different fields.The researches strongly believe that academic stakeholders within computer science andorganizations that uses software developing can have great use of this thesis’ results. Thisstudy enlightens a unique result which most likely has not been conducted before. Potentialconsequences of this study are that the authors hope that computational thinking will acquiremore attention. A clear knowledge grant of the previous research about computationalthinking is being presented in this study which can affect the future research andimplementation of the term computational thinking.

  • 19. Candefjord, Stefan
    et al.
    Sandsjö, Leif
    University of Borås, School of Engineering.
    Andersson, Robert
    Carlborg, Niklas
    Szakal, Adam
    Westlund, Johannes
    Sjöqvist, Bengt Arne
    Using Smartphones to Monitor Cycling and Automatically Detect Accidents: Towards eCall Functionality for Cyclists2014Conference paper (Refereed)
    Abstract [en]

    Automatic crash notification to the nearest emergency center in case of a traffic accident will through the EU initiative eCall improve the safety for cars on European roads. eCall functionality could also increase the safety for vulnerable road users such as cyclists, but there is no technical implementation agreed upon for this purpose. We propose to use smartphones due to their widespread availability and no need for extra hardware. Today’s high-end smartphones are equipped with both GPS functionality and movement sensors. The aims of this study were to explore if smartphones can be used to collect cycling data of sufficient quality and to design and evaluate a crash detection algorithm (CDA) for cycling accidents. A Google Nexus 4 smartphone was chosen for the study. This device is equipped with a combined accelerometer and gyroscope chip. Over five hours of “normal” cycling data, i.e. without accidents/incidents, was collected. Six crash tests were performed using a simplified crash test dummy. In order to achieve a realistic user scenario the smartphone was allowed to be easily carried as in everyday use, i.e. the users were not required to fix it to the body. We used the total acceleration based on the sum of square of each direction to obtain a measure independent on smartphone orientation. For normal cycling this measure was found to momentarily be as high as 50 ms2. High levels were often due to handling of the smartphone. This prompted that an acceleration threshold alone is not sufficient for an accurate CDA. A marked rotation during a short time interval was found to be an important predictor for crashes. An accurate CDA was designed based on a combination of sensor data such as acceleration and rotation. The CDA detected all crashes and was subsequently evaluated in several hours of normal cycling without any false positive alarms.

  • 20. Carlsson, Sven
    et al.
    Frygell, Linda
    Hedman, Jonas
    University of Borås, School of Business and IT.
    CRM System Implementation: How Great Expectations in Sweden are Dashed in China2008Conference paper (Other academic)
  • 21.
    Claesson, Sandra
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Liljesand, Jonas
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Användbarhet som värdeskapare: En studie om användbarhetens roll vid val av bärbara datorer hos studenter2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of usability is to help the user reach their goals in a simple and satisfactory manner. A product’s usability is therefore affected by various aspects. Aspects such as performance, hardware, user interface, and perceived quality, are some of the parameters that should be taken into consideration when students choose a laptop that will be beneficial for their studies. 225 students participated in a survey where they rated and explained how much certain aspects affected their choice of laptop. The results showed that students value laptops with good performance, long battery life, and technical aspects that suit their needs. The most common use of the laptops were to aid them in their studies, and aspects such as performance, weight and size of the laptop determined whether or not the laptop would be useful for this purpose. The study confirmed that brands are associated with quality and that product quality was one of the reasons to why students became loyal towards a brand of computers. Aspects such as hardware, performance, user interface, and quality affects the user’s ability to reach their goals in an effective manner, and therefore needs to be suited after the individuals’ functional and emotional needs to achieve optimal usability.

  • 22.
    Cronholm, Stefan
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    A Navigation Framework: an aspect when designing CASE tools1997In: Proceedings of the 20th Information Systems Research In Scandinavia (IRIS 20), Braa K & Monteiro E (eds). Oslo, Norway, 1997Conference paper (Refereed)
  • 23.
    Cronholm, Stefan
    University of Borås, School of Business and IT.
    Communicative Criteria for Usability Evaluation2010In: OZCHI 2010, November 22-26, 2010, Brisbane, Australia.Article in journal (Refereed)
    Abstract [en]

    Today we are primarily using computers for communication. We communicate via computers as professionals and at our spare time. One growing context of computer use is when we as citizens communicating with authorities. This paper suggests communication criteria for evaluation of public e- services. The suggested criteria are derived from a communication perspective and applied in a case study for evaluation of an e-service. Communication between authorities and citizens are often communication intensive and consequently conditions and consequences of communication should be evaluated. The aim of the suggested communication criteria is to be a complement to established traditional usability criteria.

  • 24.
    Cronholm, Stefan
    University of Borås, Faculty of Librarianship, Information, Education and IT. [external].
    Conceptualising Participatory Action Research: Three Different Practices2004In: Electronic Journal of Business Research Methods, ISSN 1477-7029, E-ISSN 1477-7029, Vol. 2, no 2, p. 47-58Article in journal (Refereed)
  • 25.
    Cronholm, Stefan
    [external].
    Course Evaluation: When, How, What and Why2010In: Information Systems Education Journal, ISSN 1545-679X, Vol. 8, no 16, p. 8-16Article in journal (Refereed)
    Abstract [en]

    Abstract: This study is about course evaluation in Swedish higher education. Performing course evaluation is regulated in Swedish law. Despite this, only half of the courses are evaluated. The aim of this study is to understand why satisfactory course evaluations not are performed. Problems are identified from a student perspective and the paper provides proposals for reducing the problems. In order to tackle the problems an evaluation process model consisting of five phases is proposed. A main message is that there is need for an increased government from the university’s management levels to revise the incentives for performing a satisfactory course evaluation.

  • 26.
    Cronholm, Stefan
    [external].
    Metodverktyg och användbarhet: en studie av datorstödd metodbaserad systemutveckling1998Doctoral thesis, monograph (Other academic)
    Abstract [en]

    This thesis describes usability goals for method tools. Method tools are a type of CASE-tool aiming to support computer- and method-based information systems development. The aim of the thesis is to develop knowledge in order to suggest recommendations for achieving more usable method tools. The thesis takes an action perspective. An important starting-point in identifying usability goals are the existing modelling acts in the system development process specifying requirements for how method tools shall be developed. The thesis is performed as a prototyping approach embracing three steps. Output from a previous step is used as input to the following step. Further the thesis is based on studies of real cases where actors have interacted with method tools. In order to gain data I have used questionnaires, interviews and observations. The thesis embraces 12 usability goals for method tools. These goals are empirically generated and theoretically grounded. The identified usability goals are primary oriented towards the use situation system developer, method tool and task. Several usability goals can be characterised as more general and therefore are valid in areas beyond this use situation. The main contributions of this thesis are recommendations for developing method tools, a goal-means hierarchy presenting a composite description of usability attributes for method tools, characterising knowledge in a taxonomic form and a model which describes how modelling acts are related to usability goals.

  • 27.
    Cronholm, Stefan
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Nine Principles for Designing a Study Program2006In: Information Systems Education Journal, ISSN 1545-679X, Vol. 4, no 31Article in journal (Refereed)
    Abstract [en]

    Abstract: This paper outlines nine key principles to consider when designing a study program. Design principles are essential when revising education programs in the field of information systems due to the rapid changes in business technique. These principles are generated from an em-pirical study concerning the development of a modified study program. The principles identi-fied are: Vision; Traceability; Progression and Integration; Manning the development project and anchoring decisions; Pedagogy; Mandatory vs. free choice of courses; Implementation; Evaluation and Marketing. These are compared to a list of criteria generated by the Swedish National Agency for Higher Education and the outcome of this comparison is that several of the principles can also be used for the evaluation of study programs. The research has been carried out as action research. This means that there has been an intervention in the process of the designing the study program. The target groups of this paper are study boards, faculty members, teachers and students that are active in different student associations.

  • 28.
    Cronholm, Stefan
    University of Borås, School of Business and IT.
    The Usability of Usability Guidelines2009Conference paper (Refereed)
    Abstract [en]

    This paper is challenging the usability of traditional usability guidelines. The claim is that guideline descriptions and explanations are not satisfactory. Analysis results demonstrate vagueness and are ambiguous in explanation. The aim of the paper is to propose a set of principles (meta-guidelines) to be used for improving the usability of guidelines.

  • 29.
    Cronholm, Stefan
    University of Borås, School of Business and IT.
    Utvärdering av Vindtjänsten: en e-tjänst för analys av vindkraftsförhållanden2010Report (Other academic)
    Abstract [sv]

    Vindtjänsten är en e-tjänst för analys av vindkraftsförhållande om ansökan om tillstånd för konstruktion av vindkraftverk. Vindtjänsten har utvecklats med finansiellt stöd av VINNOVA och med Boverket som ursprunglig huvudman. Huvudmannaskapet för fortsatt utveckling och drift innehas av Energimyndigheten. Vindtjänsten utvecklades inom ramen för projektet Planeringsportalen som startade 2006 och avslutades under sommaren 2009. Syftet med att utveckla Vindtjänsten är att skapa en e-tjänst för en samlad planeringsinformation. Vindtjänsten skall stödja både vindkraftsentreprenörer och myndigheter i vindkraftsutbyggnadsprocessen och bidra till en snabbare och effektivare hantering. Två utvärderingsansatser har använts för att granska Vindtjänsten: målbaserad och kriteriebaserad utvärdering. Den målbaserade utvärderingen har resulterat i att flera överordnade mål har infriats. Den huvudsakliga karaktären på det stöd som erbjuds är texter för läsning. Information finns både internt i Vindtjänsten men är också externt åtkomlig vi länkar. Det interaktiva stöd som erbjuds motsvaras av den del som kallas för Kartvisaren. Den kriteriebaserade utvärderingen har fokuserat mer användbarhetsfrågor som t ex enkelhet, begripligt språk, handlingstransparens, feedback och informationsstrukturering. Utvärderingen har resulterat i att uppfattningen att Vindtjänsten (inklusive Kartvisaren) är enkel att använda även om en förbättringspotential finns. Studier av de arbetsdokument som framtagits under utvecklingsarbetet visar att projektet haft höga ambitioner inledningsvis som successivt reviderats. Vindtjänsten ger ett gott stöd för att få en samlad planeringsinformation men samtidigt finns en förbättringspotential. Den utvecklingsinriktning som rekommenderas för att ytterligare förbättra Vindtjänstens 1 2010-06-02 användbarhet är: interaktivt stöd för ansökan om tillstånd av vindkraftsetableringar, införande av interaktiva blanketter samt förbättrad pedagogisk uppbyggnad av informationsstrukturer genom en förbättrad kategorisering av information och menyindelning.

  • 30.
    Cronholm, Stefan
    [external].
    Varför CASE-verktyg i systemutveckling: En motiv- och konsekvensstudie avseende arbetssätt och arbetsformer1994Licentiate thesis, monograph (Other academic)
  • 31.
    Cronholm, Stefan
    et al.
    [external].
    Goldkuhl, Göran
    Actable Information Systems: Quality Ideals Put Into Practice2002In: Proceedings of the Eleventh Conference On Information Systems Development (ISD 2002), 2002Conference paper (Refereed)
    Abstract [en]

    The problem we are approaching in this paper is that the actions offered by information systems (IS) often seem to disharmonise with the actions performed in the work practice. Several researchers report lacks in IS use. For example, Hägerfors (1994) claims that there is a lot of IS which is not fully usable in the context wherein they exist. Henderson & Kyng (1994) claims that there is a discrepancy between creation of IS and work situations. Bannon (1994) claims that there is need for a better understanding among researchers and system designers about users and their work settings. We need to understand people as actors with a set of skills and shared practices based on work experiences (ibid.)

  • 32.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Goldkuhl, Göran
    Competence Development among IT-Consultants2009Conference paper (Refereed)
    Abstract [en]

    This paper is about the knowledge transferring between IT-consultants. IT-consultants are involved in many complex and challenging situations. They need to manage organisational, semantic and technical issues. Managing this complexity requires a high and a variety of competences. Examples of competences needed are business development, project management, information system development methods and techniques. An IT-consultant often makes continuous movements between different assignments and clients. The competence developed is often individually based. Individually based knowledge is not sufficient since the IT-consultants have to carry organisational working procedures. Furthermore, the competence needed is not static; it is something that should evolve dynamically. In this paper we are proposing a collective competence development approach. The collective competence development approach consists of a process model and a conceptual model. The aim of both these models is to make individual based knowledge as subject to collective reflection.

  • 33.
    Cronholm, Stefan
    et al.
    [external].
    Goldkuhl, Göran
    Document-Driven Systems Development: an Approach Involving Novice Users2002In: Proceedings of the 7th Annual Conference of United Kingdom Academy for Information Systems (UKAIS) Leeds Metropolitan University, UK / [ed] B Howell, G Orange, 2002Conference paper (Refereed)
    Abstract [en]

    This paper suggests a document-driven information systems development (ISD) approach. The reason for this approach is to find better ways to communicate with novice users. We have based our research on two principles: start with what is known and shift between abstractions and concretions. The concept “what is known” means that we have used existing familiar documents as a staring point. When modelling IS we always make abstractions. One way to confirm that we have made the right abstraction is to relate it something that is concrete to the user. We have used a shift between the abstract and the concrete in order to help the users to understand particular phenomena. We have experienced that this is especially important when developing IS that involves novice users. Our conclusion about the work practice is that document-driven systems development has led to improvements in the work practice. The approach has resulted in improved conditions for communication between the users, conceptual improvements and structural process improvements. Using the latter of the two principles means that the researchers/ISD professionals should be sensitive for when to make abstractions and when to make concretions. Using existing documents as starting point means to start with what is known. Our experience from this is that users have participated in a natural way during the analysis and design work.

  • 34.
    Cronholm, Stefan
    et al.
    [external].
    Goldkuhl, Göran
    Involving Novice Users in Document-Driven System Requirements Analysis2007In: Journal of Information, Information Technology, and Organizations, ISSN 1557-1319, E-ISSN 1557-1327, Vol. 2, p. 131-149Article in journal (Refereed)
    Abstract [en]

    This article proposes a document-driven approach to analysis of system requirements. The objective of this approach is to establish better ways of communicating with novice users. We have based our research on two principles: 'connecting to what is known' and 'shifting between abstractions and concretions.' The former principle means that existing familiar documents have been used as a starting point. The latter principle refers to relating the abstractions made in the system development process to something that is concrete to the user. Our document-driven approach was implemented in a case study discussed in the article. Our approach resulted in improved conditions for communication between users, in conceptual improvements, and in process improvements.

  • 35.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Goldkuhl, Göran
    Reflected Action Learning: a Method for Collective Competence Development2010In: 11th European Conference Knowledge ManagementArticle in journal (Refereed)
    Abstract [en]

    This paper is about the knowledge transferring between IT-consultants. IT-consultants are involved in many complex and challenging situations. They need to manage organisational, semantic and technical issues. Managing this complexity requires a high and a variety of competences. Examples of competences needed are business development, project management, information system development methods and techniques. An IT-consultant often makes continuous movements between different assignments and clients. The competence developed is often individually based. Individually based knowledge is not sufficient since the IT-consultants have to carry organisational working procedures. Furthermore, the competence needed is not static; it is something that should evolve dynamically. In this paper we are proposing a collective competence development approach. The collective competence development approach consists of a process model and a conceptual model. The aim of both these models is to make individual based knowledge as subject to collective reflection.

  • 36.
    Cronholm, Stefan
    et al.
    Linköping University .
    Goldkuhl, Göran
    Linköping University .
    Strategies for Information Systems Evaluation: Six Generic Types2003In: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 6, no 2Article in journal (Refereed)
    Abstract [en]

    The aim of this paper is to contribute to the decision of how to perform evaluation depending on the evaluation context. Three general strategies of how to perform evaluation are identified: Goal-free evaluation, goal-based and criteria-based evaluation. Two general strategies of what to evaluate are identified: IT-system as such and IT-system in use. From the three “how-strategies” and the two “what-strategies” we derive a matrix consisting of six generic types of evaluation. Each one of the six types are categorised on a ideal typical level. For each type there is suggested evaluation process model.

  • 37.
    Cronholm, Stefan
    et al.
    [external].
    Guldkuhl, Göran
    Communication Analysis as Perspective and Method for Requirements Engineering2005In: Requirements Engineering for Sociotechnical Systems / [ed] J L Maté, A Silva, Idea Group Inc , 2005, p. 340-358Chapter in book (Refereed)
    Abstract [en]

    In this chapter we challenge the view of perceiving information systems as systems for storing, retrieving, and organizing large amounts of data. We claim that the main purpose of information systems is to support the communication that takes place between different actors in a work practice. We describe a communication perspective on information systems and its consequences for performing requirements engineering. In this perspective business documents play a prominent role. The perspective is operationalized into a method and an example from a case study is used in order to describe the method.

  • 38.
    Cronholm, Stefan
    et al.
    [external].
    Guss, Sarah
    Bruno, Vince
    Learning Observation: Introducing the Role of a Meta-Observer2006Conference paper (Refereed)
  • 39.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Göbel, Hannes
    University of Borås, School of Business and IT.
    Action Design Research: Expanding the Scope2013Conference paper (Refereed)
  • 40.
    Cronholm, Stefan
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Göbel, Hannes
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Empirical Grounding of Design Science Research Methodology2015In: New Horizons in Design Science: Broadening the Research Agenda / [ed] Donnellan, B., Helfert, M., Kenneally, J., VanderMeer, D., Rothenberger, M., Winter, R., Springer, 2015, p. 471-479Conference paper (Refereed)
    Abstract [en]

    The purpose of this paper is to empirically ground design science research methodology. We claim that popular design science research methodologies lack empirical grounding based on primary data. That is, the empirical grounding is based on reconstructions of studies conducted for other purposes. To use an existing data set to answer new or extended research questions means to conduct a secondary analysis. We point at several risks related to secondary analyses and we claim that popular design science research methodologies should be based on primary data. Thus, we have systematically collected methodology users’ empirical experiences and reflections from DSR projects and structured them according to the Three Cycle View [23].  The overall findings show that the experiences are mainly positive. However, there are negative experiences such as the guidelines’ granularity, lack of rigorousness concerning evaluation of new knowledge, and support for collaboration.

  • 41.
    Cronholm, Stefan
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Göbel, Hannes
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Evaluation of the Information Systems Research Framework: Empirical Evidence from a Design Science Research Project2016In: Electronic Journal of Information Systems Evaluation, ISSN 1566-6379, E-ISSN 1566-6379, Vol. 19, no 3, p. 157-167Article in journal (Refereed)
    Abstract [en]

    The purpose of this paper is to provide empirical evidence that the design science framework Information System Research (ISR) works in practice. More than ten years has passed since ISR was published in the well-cited article ‘Design Science in Information Systems Research’. However, there is no thoroughly documented evaluation of ISR based on primary data. That is, existing evaluations are based on reconstructions of prior studies conducted for other purposes. To use an existing data set to answer new or extended research questions means to conduct a secondary analysis. We point to several risks related to secondary analyses and claim that popular design science research frameworks should be based on primary data. In this paper, we present an evaluation consisting of empirical experiences based on primary data. We have systematically collected experiences from a three-year research project and we present ting of both strengths and weaknesses are presented. The main strengths are: the bridging of the contextual environment with the design science activities and the rigorousness of testing IT artefacts. The main weaknesses are: imbalance in support for making contributions to both theory and practice, and ambiguity concerning the practitioners’ role in design and evaluation of artefacts. We claim that the identified weaknesses can be used for further development of frameworks or methods concerning design science research. 

  • 42.
    Cronholm, Stefan
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Göbel, Hannes
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Guidelines Supporting the Formulation of Design Principles2018Conference paper (Refereed)
    Abstract [en]

    Design principles represent design knowledge and constitute a prescriptive component that is included in design theory. In design science research, the formulation of generalised and intelligible design principles that can be reused in new contexts is regarded as an important outcome. Our study has revealed that existing design principles vary in terms of structure, content, and level of abstraction. This variation and inconsistency may obstruct the reusability of the design principles. The purpose of this study is to suggest support for the formulation of design principles. In order to enhance the support for the formulation of design principles, we have suggested three guidelines, which are based on analyses of theoretical statements, existing guidelines, and existing design principles. The guidelines are illustrated by using material from a design science research project.

  • 43.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Göbel, Hannes
    University of Borås, School of Business and IT.
    I Am Busy Solving My Own Problems, Why Should I Bother About Yours?2014In: / [ed] Thomas Herrman, 2014Conference paper (Refereed)
  • 44.
    Cronholm, Stefan
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Göbel, Hannes
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    ITIL Compliance with a Service Perspective: a Review Based on Service-Dominant Logic2016Conference paper (Refereed)
    Abstract [en]

    Information technology implementation continues to be a challenging process for many organisations and one of the challenges is the transition to service orientation. To apply a service perspective is not a minor change of attitude; it is a paradigm shift for the whole IT sector. Providers of IT services can no longer afford to focus on solving technical problems, they now have to consider the quality of the services and focus on the relationship with customers. The purpose of this paper is to examine how the popular ITIL frameworks comply with a service perspective. We have used service-dominant logic as an analysis model to find out how ITIL corresponds to a service perspective. The findings show that while ITIL highly corresponds to the service perspective in some aspects it fails in others, such as recognising the customers as value co-creators and that products are a distribution mechanism for services.

  • 45.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Göbel, Hannes
    University of Borås, School of Business and IT.
    Problems in IT Service Management2014Conference paper (Refereed)
  • 46.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Göbel, Hannes
    University of Borås, School of Business and IT.
    The Need for Empirical Grounding of Design Science Research Methodology2014Conference paper (Refereed)
    Abstract [en]

    Design Science Research (DSR) has been practiced for decades and is an accepted and wide spread research approach in the discipline of Information Systems (IS). DSR is The huge popularity of DSR has lead to that DSR has become the research paradigm within the IS discipline. One purpose of DSR is to guide design and evaluation of artifacts. However, popular DSR methodologies lack empirical evidence based on primary data. This lack is also recognized by several authors of DSR methodologies. Using secondary data for answering new questions implies an analytic expansion which means that methodological issues have to be considered. The purpose of this work-in-progress paper is to justify the need of empirically grounded DSR methodologies by using primary data.

  • 47.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Göbel, Hannes
    University of Borås, School of Business and IT.
    Haraldson, Sandra
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Salomonson, Nicklas
    University of Borås, School of Business and IT.
    Seigerroth, Ulf
    Collaborative practice: an action research approach to efficient ITSM2011Conference paper (Refereed)
    Abstract [en]

    This paper addresses collaborative research as an action research approach. Many times action research is described as embracing one research organisation and one business organisation. We are challenging this view by introducing the concept of collaborative practice. A collaborative practice can be seen as a cluster of local practices and researchers working together. In this way, a collaborative practice should enable joint learning between, and joint development efforts for, several business practices as well as contributing to general practice and the scientific body of knowledge. Based on a case study within efficient IT Service Management (ITSM), the concept of collaborative practice and its relation to other adjacent concepts (such as local practice, general practice and scientific body of knowledge) have been characterized. Our results should be viewed as preliminary since they are gathered from an ongoing project.

  • 48.
    Cronholm, Stefan
    et al.
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Göbel, Hannes
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Hjalmarsson, Anders
    University of Borås, Faculty of Librarianship, Information, Education and IT.
    Evaluation of Action Design Research2016Conference paper (Refereed)
    Abstract [en]

    There has been a growing interest in information systems (IS) research as design research. One popular methodology is Action Design Research (ADR). Despite the popularity, ADR lacks proper evaluation based on primary data. We claim that the existing empirical evidence justifying ADR is either fragmented or based on reconstructions of prior studies conducted for other purposes. Our claim is supported by the authors of ADR who state that “ … because the VIP project was not conducted explicitly as ADR, it cannot be viewed as an exemplar of its application”. The purpose of this study is to provide empirical evidence. Examples of empirical evidence show that ADR is highly relevant for an applied discipline such as IS, it creates a bridge between user-oriented perspectives of the IT artefact and technological perspectives and it supports a conceptual movement from a specific instance to a search for a class of problems.

  • 49.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Göbel, Hannes
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Rudmark, Daniel
    University of Borås, School of Business and IT.
    The Need for Systems Development Capability in Design Science Research: Enabling Researcher-System Developer Collaboration2013In: Information Systems and E-Business Management, ISSN 1617-9846, E-ISSN 1617-9854, Vol. 11, no 3, p. 335-355Article in journal (Refereed)
    Abstract [en]

    Information systems as an artefact-oriented discipline require a strong interaction between researchers, developers and users regarding design of, development of, and the study of the use of digital artefacts in social settings. During recent years, performing research in a design science research spirit has gained increasing interest. In larger scale design research endeavours, access to systems development capabilities becomes necessary. Such a unit, InnovationLab, was established in 2006 in a university setting in Sweden. In this paper we are investigating the 5 years’ experience of running this InnovationLab. Our findings point to an innovation lab being valuable for research in general and especially for design science research. However, in order to balance the business of an innovation lab, it will be necessary to provide services for other stakeholders (such as administrative units, teachers, and students) as a means for developing systems development capability aimed at supporting researchers.

  • 50.
    Cronholm, Stefan
    et al.
    University of Borås, School of Business and IT.
    Göbel, Hannes
    University of Borås, School of Business and IT.
    Lind, Mikael
    University of Borås, School of Business and IT.
    Rudmark, Daniel
    University of Borås, School of Business and IT.
    The Need for Systems Development Capability in Design Science Research: Investigating the role of an Innovation Lab as part of the academy2010Conference paper (Other academic)
    Abstract [en]

    Information systems as an artefact-oriented discipline require a strong interaction between researches, developers and users regarding, design of, development of, and the study of the use of digital artefacts in social settings. During latter years performing research in a design science research spirit has gained increasing interest. In larger scale design research endeavours access to systems development capabilities becomes necessary. Such a unit, an InnovationLab, was established in 2006 in a university setting in Sweden. In this paper we are investigating the five years of experience from running this InnovationLab. Our findings point to an innovation lab being valuable for research in general and especially for design science research. However, in order to balance the business of an innovation lab it will be necessary to provide services for other stakeholders (such as administrative units, teachers, and students) as means for developing systems development capability aimed for supporting researchers.

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