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Service orientation and difficult customers: A front line dilemma
Centrum för tjänsteforskning, Karlstads universitet.
University of Borås, Faculty of Textiles, Engineering and Business. (Sustainable Consumption Research Group)ORCID iD: 0000-0001-9159-4593
2015 (English)Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
2015.
National Category
Business Administration
Research subject
Bussiness and IT
Identifiers
URN: urn:nbn:se:hb:diva-8389OAI: oai:DiVA.org:hb-8389DiVA: diva2:892370
Conference
24th Annual Frontiers in Service Conference, 9-12 July, 2015, San Jose, California, USA.
Funder
VINNOVA, 2011-0-3424
Available from: 2016-01-10 Created: 2016-01-10 Last updated: 2016-01-10

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf