Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Performance management of guided tours: matching organizational ends and means with participant expectations and experiences
University of Borås, School of Business and IT.
2013 (English)Conference paper, (Refereed)
Abstract [en]

The case studies illustrate how different ends (objectives and outcomes) can emanate from a particular means (the tour of ‘the place’) The findings suggest that operators often heavily emphasise the practice and communication of means without the same clarity and articulation in ends – and this compromises the intrinsic and economic value of the ventures from the perspective of both the tour company and the tourist. Experiences such as physical intensities, interacting in a group, learning about self or facts (techniques, nature, folklore etc) provide dynamic intensities where individuals affect other bodies (participants and places) and are affected by other bodies. Whilst these tours differ in their means, they are all designed to give the ‘visitor’ a sense of place and purpose. But the way each tour is constructed both highlights and hides different characteristics and images of the place in question - and hence shapes the experiences and insights to be gained. Vivid distinctions between these long and active guided tours are observed – each given an emblematic metaphor at some stage by the various tour guides that highlights the pervading mood and sense of purpose.

Place, publisher, year, edition, pages
2013.
Keyword [en]
guided tour, turism
National Category
Business Administration
Research subject
Bussiness and IT
Identifiers
URN: urn:nbn:se:hb:diva-7125Local ID: 2320/13339ISBN: 978-955-4543-20-1 (print)OAI: oai:DiVA.org:hb-7125DiVA: diva2:887832
Conference
International Conference on Turism and Hospitality Management 2013, 8th - 10th December. Colombo. Sri Lanka
Available from: 2015-12-22 Created: 2015-12-22 Last updated: 2016-11-23Bibliographically approved

Open Access in DiVA

No full text

Search in DiVA

By author/editor
Solli, Rolf
By organisation
School of Business and IT
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

Total: 136 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf