“How can I help you?”: The role of a virtual servant in a municipal context 2008 (English)Conference paper, Published paper (Other academic)

Place, publisher, year, edition, pages

2008.

Keywords [en]

e-services, technology in services, service encounters, virtual servant, avatar, municipalities, E-services, Human-Computer Interaction

National Category

Economics and Business Computer and Information Sciences

Identifiers

URN: urn:nbn:se:hb:diva-5936Local ID: 2320/3891OAI: oai:DiVA.org:hb-5936DiVA, id: diva2:886619

Conference

AMA SERVSIG International Research Conference 2008, June 5-7, 2008, Liverpool, UK

Available from: 2015-12-22 Created: 2015-12-22 Last updated: 2018-01-10Bibliographically approved

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Authority records

Salomonson, NicklasLind, MikaelAlm, Håkan

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Salomonson, NicklasLind, MikaelAlm, Håkan

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School of Business and IT

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Economics and BusinessComputer and Information Sciences

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