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How frontline personnel adapt to customers and vice versa: A study of telephone based service encounters
University of Borås, School of Business and IT.
2008 (English)Conference paper, (Other academic)
Place, publisher, year, edition, pages
2008.
Keyword [en]
customer service, service encounters, voice-to-voice, business-to-business, conversation analysis, institutional interaction, Customer service, Services Marketing
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-5935Local ID: 2320/3759OAI: oai:DiVA.org:hb-5935DiVA: diva2:886618
Conference
AMA SERVSIG International Research Conference 2008, June 5-7, 2008, Liverpool, UK
Available from: 2015-12-22 Created: 2015-12-22

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Total: 29 hits
CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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  • asciidoc
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