Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
An Efficient Customer Service: Finding a Balance between Self-Service Technology and Inter-Personal Interaction
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
2008 (English)In: Proceedings of The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008) / [ed] Pär J Ågerfalk, Mikael Lind, Gianni Jacucci, 2008, p. 53-68Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2008. p. 53-68
Keyword [en]
self-service technology, inter-personal interaction, customer service, conversation, conversation analysis, information systems actability, Services Science, Services Management, Human-Computer Interaction
National Category
Economics and Business Information Systems
Identifiers
URN: urn:nbn:se:hb:diva-5927Local ID: 2320/3595OAI: oai:DiVA.org:hb-5927DiVA, id: diva2:886610
Conference
The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008), Venice, May 5-6, 2008
Available from: 2015-12-22 Created: 2015-12-22 Last updated: 2018-01-10Bibliographically approved

Open Access in DiVA

No full text in DiVA

Authority records BETA

Lind, MikaelSalomonson, Nicklas

Search in DiVA

By author/editor
Lind, MikaelSalomonson, Nicklas
By organisation
School of Business and IT
Economics and BusinessInformation Systems

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 102 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf