An Efficient Customer Service: Finding a Balance between Self-Service Technology and Inter-Personal Interaction 2008 (English)In: Proceedings of The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008) / [ed] Pär J Ågerfalk, Mikael Lind, Gianni Jacucci, 2008, p. 53-68Conference paper, Published paper (Refereed)

Place, publisher, year, edition, pages

2008. p. 53-68

Keywords [en]

self-service technology, inter-personal interaction, customer service, conversation, conversation analysis, information systems actability, Services Science, Services Management, Human-Computer Interaction

National Category

Economics and Business Information Systems

Identifiers

URN: urn:nbn:se:hb:diva-5927Local ID: 2320/3595OAI: oai:DiVA.org:hb-5927DiVA, id: diva2:886610

Conference

The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008), Venice, May 5-6, 2008

Available from: 2015-12-22 Created: 2015-12-22 Last updated: 2018-01-10Bibliographically approved

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Lind, MikaelSalomonson, Nicklas

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Lind, MikaelSalomonson, Nicklas

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School of Business and IT

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Economics and BusinessInformation Systems

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