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An Efficient Customer Service: Finding a Balance between Self-Service Technology and Inter-Personal Interaction
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
2008 (English)In: Proceedings of The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008) / [ed] Pär J Ågerfalk, Mikael Lind, Gianni Jacucci, 2008, 53-68 p.Conference paper, (Refereed)
Place, publisher, year, edition, pages
2008. 53-68 p.
Keyword [en]
self-service technology, inter-personal interaction, customer service, conversation, conversation analysis, information systems actability, Services Science, Services Management, Human-Computer Interaction
National Category
Economics and Business Information Systems
Identifiers
URN: urn:nbn:se:hb:diva-5927Local ID: 2320/3595OAI: oai:DiVA.org:hb-5927DiVA: diva2:886610
Available from: 2015-12-22 Created: 2015-12-22

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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Output format
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