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Voice-to-Voice Encounters in a B2B Context: A Study of how Customer Service Representatives Serve Customers over the Phone
University of Borås, School of Business and IT.
2007 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
2007.
Keywords [en]
voice-to-voice encounters, conversation, customer service, B2B, business-to-business, Service Management
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-5854Local ID: 2320/3226OAI: oai:DiVA.org:hb-5854DiVA, id: diva2:886536
Conference
Presented at The 19th Nordic Academy of Management Conference (NFF) Bergen, Norway.
Available from: 2015-12-22 Created: 2015-12-22 Last updated: 2024-11-12Bibliographically approved

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Salomonson, Nicklas

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  • apa
  • ieee
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