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Service Quality in Business Processes: Let the customer’s voice be heard!
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
2007 (English)Conference paper, (Other academic)
Place, publisher, year, edition, pages
2007.
Keyword [en]
service quality, business process, business interaction, functional quality, commitment, Information Systems
National Category
Computer and Information Science Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-5853Local ID: 2320/3188OAI: oai:DiVA.org:hb-5853DiVA: diva2:886535
Conference
The 19th Nordic Academy of Management Conference (NFF), Bergen, Norway
Available from: 2015-12-22 Created: 2015-12-22

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Lind, MikaelSalomonson, Nicklas
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf