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Service Quality in Business Processes: Let the customer’s voice be heard!
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
2007 (English)Conference paper, Published paper (Other academic)
Place, publisher, year, edition, pages
2007.
Keywords [en]
service quality, business process, business interaction, functional quality, commitment, Information Systems
National Category
Computer and Information Sciences Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-5853Local ID: 2320/3188OAI: oai:DiVA.org:hb-5853DiVA, id: diva2:886535
Conference
The 19th Nordic Academy of Management Conference (NFF), Bergen, Norway
Available from: 2015-12-22 Created: 2015-12-22 Last updated: 2018-01-10Bibliographically approved

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Lind, MikaelSalomonson, Nicklas

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
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  • nn-NO
  • nn-NB
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Output format
  • html
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