Conversation Analysis and Service Encounters: An Ethnomethodological Approach when Studying Voice-to-Voice Encounters 2007 (English)In: Managing Magical Service, Proceedings of The 10th International Research Symposium on Service Excellence in Management, Orlando, Florida. / [ed] Robert C Ford, Duncan R Dickson, Bo Edvardsson, Stephen W Brown, Robert Johnston, 2007, p. 316-325Conference paper, Published paper (Refereed)

Place, publisher, year, edition, pages

2007. p. 316-325

Keywords [en]

service encounters, customer service, B2B, conversation analysis, ethnomethodology, business-to-business, Service Management

National Category

Economics and Business

Identifiers

URN: urn:nbn:se:hb:diva-5839Local ID: 2320/3164ISBN: 978-0-615-14413-9 (print)OAI: oai:DiVA.org:hb-5839DiVA, id: diva2:886521

Conference

The 10th International Research Symposium on Service Excellence in Management, Orlando, Florida.

Available from: 2015-12-22 Created: 2015-12-22 Last updated: 2024-11-12Bibliographically approved

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Salomonson, Nicklas

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School of Business and IT

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