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Conversation Analysis and Service Encounters: An Ethnomethodological Approach when Studying Voice-to-Voice Encounters
University of Borås, School of Business and IT.
2007 (English)In: Managing Magical Service, Proceedings of The 10th International Research Symposium on Service Excellence in Management, Orlando, Florida. / [ed] Robert C Ford, Duncan R Dickson, Bo Edvardsson, Stephen W Brown, Robert Johnston, 2007, 316-325 p.Conference paper, (Other academic)
Place, publisher, year, edition, pages
2007. 316-325 p.
Keyword [en]
service encounters, customer service, B2B, conversation analysis, ethnomethodology, business-to-business, Service Management
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-5839Local ID: 2320/3164ISBN: 978-0-615-14413-9 (print)OAI: oai:DiVA.org:hb-5839DiVA: diva2:886521
Available from: 2015-12-22 Created: 2015-12-22

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
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Language
  • de-DE
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