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Retail rage and how frontline employees handle it
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
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2012 (English)In: Nordic Retail Research: Emerging Diversity, BAS Publishers , 2012, p. 97-113Chapter in book (Refereed)
Place, publisher, year, edition, pages
BAS Publishers , 2012. p. 97-113
Keywords [en]
retail, customer misbehaviour, service encounters, Services marketing, service encounters, customer misbehavior
National Category
Business Administration
Research subject
Business and IT
Identifiers
URN: urn:nbn:se:hb:diva-5073Local ID: 2320/11265ISBN: 978-91-7246-311-0 (print)OAI: oai:DiVA.org:hb-5073DiVA, id: diva2:884492
Available from: 2015-12-17 Created: 2015-12-17 Last updated: 2018-01-23Bibliographically approved

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Salomonson, Nicklas

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CiteExportLink to record
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Citation style
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  • apa
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