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Retail rage and how frontline employees handle it
University of Borås, School of Business and IT.
2012 (English)In: Nordic Retail Research: Emerging Diversity / [ed] Johan Hagberg, Ulrika Holmberg, Malin Sundström, Lars Walter, BAS Publishers , 2012, 97-113 p.Chapter in book (Refereed)
Place, publisher, year, edition, pages
BAS Publishers , 2012. 97-113 p.
Keyword [en]
retail, customer misbehaviour, service encounters, Services marketing, service encounters, customer misbehavior
National Category
Business Administration
Research subject
Bussiness and IT
Identifiers
URN: urn:nbn:se:hb:diva-5073Local ID: 2320/11265ISBN: 978-91-7246-311-0 (print)OAI: oai:DiVA.org:hb-5073DiVA: diva2:884492
Available from: 2015-12-17 Created: 2015-12-17

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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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