Service Encounters in 2015: Desires and Needs of Future Customers in the Swedish Energy Sector 2008 (English)In: Collaboration and the Knowledge Economy: Issues, Applications, Case Studies / [ed] Paul Cunningham, Miriam Cunningham, IOS Press, Amsterdam , 2008, p. 522-529Chapter in book (Other academic)

Place, publisher, year, edition, pages

IOS Press, Amsterdam , 2008. p. 522-529

Keywords [en]

service encounters, energy services, mewe-generation, scenarios, Services management, services marketing, e-services

National Category

Economics and Business Information Systems

Identifiers

URN: urn:nbn:se:hb:diva-4853Local ID: 2320/4334ISBN: 978-1-58603-924-0 (print)OAI: oai:DiVA.org:hb-4853DiVA, id: diva2:884267

Available from: 2015-12-17 Created: 2015-12-17 Last updated: 2018-03-18Bibliographically approved

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Salomonson, NicklasLind, Mikael

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School of Business and IT

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