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Samtal som en källa till intäkter
University of Borås, School of Business and IT.
2007 (Swedish)In: Företagsanalys i dess komplexitet / [ed] Gudrun Baldvinsdottir, Inga-Lill Johansson, Hanne Nörreklit, Bokförlaget BAS, Handelshögskolan i Göteborg , 2007, p. 203-223Chapter in book (Other academic)
Place, publisher, year, edition, pages
Bokförlaget BAS, Handelshögskolan i Göteborg , 2007. p. 203-223
Keywords [en]
samtal, servicemöte, kundtjänst, B2B, konversationsanalys, business-to-business, Service encounters
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-4788Local ID: 2320/3225ISBN: 978-91-7246-251-9 (print)OAI: oai:DiVA.org:hb-4788DiVA, id: diva2:884202
Available from: 2015-12-17 Created: 2015-12-17 Last updated: 2018-01-23Bibliographically approved

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Salomonson, Nicklas

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CiteExportLink to record
Permanent link

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Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
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More styles
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  • de-DE
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Output format
  • html
  • text
  • asciidoc
  • rtf
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