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Samtal som en källa till intäkter
University of Borås, School of Business and IT.
2007 (Swedish)In: Företagsanalys i dess komplexitet / [ed] Gudrun Baldvinsdottir, Inga-Lill Johansson, Hanne Nörreklit, Bokförlaget BAS, Handelshögskolan i Göteborg , 2007, 203-223 p.Chapter in book (Other academic)
Place, publisher, year, edition, pages
Bokförlaget BAS, Handelshögskolan i Göteborg , 2007. 203-223 p.
Keyword [en]
samtal, servicemöte, kundtjänst, B2B, konversationsanalys, business-to-business, Service encounters
National Category
Economics and Business
Identifiers
URN: urn:nbn:se:hb:diva-4788Local ID: 2320/3225ISBN: 978-91-7246-251-9 (print)OAI: oai:DiVA.org:hb-4788DiVA: diva2:884202
Available from: 2015-12-17 Created: 2015-12-17

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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