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Kundmöte 2015: befintliga kundmöten mellan Göteborg Energis kontaktcenter och kunder
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
2008 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Högskolan i Borås , 2008.
Keywords [en]
service encounters, customer service, telephone conversations, communication, information systems, energy services and products, energy consumers, observations, interviews, Services ManagementServices Marketing
National Category
Economics and Business Computer and Information Sciences
Identifiers
URN: urn:nbn:se:hb:diva-4358Local ID: 2320/3919ISBN: 978-91-85659-11-1 (print)OAI: oai:DiVA.org:hb-4358DiVA, id: diva2:883740
Note

En rapport skriven som ett resultat av forskningsprojektet Kundmöte 2015 som genomförts med finansiering av Göteborg Energis Stiftelse för Forskning och Utveckling

Available from: 2015-12-17 Created: 2015-12-17 Last updated: 2018-01-10Bibliographically approved

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Authority records BETA

Giannakis, StavroulaSalomonson, NicklasLind, MikaelSundström, Malin

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  • apa
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Output format
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