The paper presents results from a case study of information behaviour within a pharmaceutical company. The study is part of a project involving different organizations as cases for a set of research questions related to concepts like information culture, organizational climate, information behaviour, policy and learning in organizations. In the first part of the paper a theoretical background and research questions are discussed. In the second part a case study, mainly from a large multinational company is described and finally survey data are presented indicting positive interrelations between information culture, information service quality and performance.