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Herzberg’s Two-Factor Theory of Work Motivation Tested Empirically on Seasonal Workers in Hospitality and Tourism
University of Borås, School of Business and IT.
2009 (English)In: Tourism Management, ISSN 0261-5177, E-ISSN 1879-3193, Vol. 30, no 6, 890-899 p.Article in journal (Refereed)
Abstract [en]

The objective of this study was to understand work motivation in a sample of seasonal workers at a tourism destination strongly steered by seasonality. Furthermore, it was investigated whether seasonal workers could be divided into worker subgroups on the basis of their work motivation. A structural equations model tested Herzberg’s Two-Factor Theory of work motivation empirically. The findings of the study support the Two-Factor Theory of work motivation. Furthermore, results indicated that a migrant community of workers was significantly less concerned about wage level as well as significantly more concerned about meeting new people than resident workers. As a result of these findings, it is suggested that management of businesses in hospitality and tourism need to consider that the seasonal workforce consists of different kinds of worker subgroups, which have different needs to be satisfied.

Place, publisher, year, edition, pages
Elsevier , 2009. Vol. 30, no 6, 890-899 p.
Keyword [en]
work motivation, seasonal employee, hospitality, tourism, LISREL, Business Administration
Keyword [sv]
herzberg
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-2664DOI: 10.1016/j.tourman.2008.12.003Local ID: 2320/5731OAI: oai:DiVA.org:hb-2664DiVA: diva2:870758
Available from: 2015-11-13 Created: 2015-11-13

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