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Commitment Management in the Context of Parallel Business Transactions
University of Borås, School of Business and IT.
University of Borås, School of Business and IT.
2007 (English)In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 3, no 1, p. 25-57Article in journal (Refereed) Published
Abstract [en]

In order to maintain market position, one of the critical issues facing companies is how they can improve their commitment management. In this paper, the concept of commitment management is used to understand how suppliers and customers create mutual commitments in business agreements, and how these commitments are fulfilled. In a number of empirical case studies, commitment management problems have been the direct consequence of deficiencies in the infrastructural support. One example of such lacking infrastructural support are IT systems intended to support this commitment management process. This is of particular interest in a context of commitments created in parallel business transactions that compete for the same delivery capacity. The aim of the paper is to describe, analyse and propose solutions to some of these problems. This paper proposes a necessary extension to a framework for business interaction between suppliers and customers. This extension is based on business action theory, workpractice theory and ideas from yield management.

Place, publisher, year, edition, pages
Linköpings Universitet , 2007. Vol. 3, no 1, p. 25-57
Keywords [en]
business transaction, commitment management, parallel coordination, delivery capacity, norms, Information systems development
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:hb:diva-2372Local ID: 2320/3180OAI: oai:DiVA.org:hb-2372DiVA, id: diva2:870463
Available from: 2015-11-13 Created: 2015-11-13 Last updated: 2018-03-06Bibliographically approved

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http://www.sysiac.org/uploads/OER_ML_25-57.pdf

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Eriksson, OwenLind, Mikael

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