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Management of everyday work in Emergency Departments: An exploratory study with Swedish Managers
University of Borås, School of Health Science.
University of Borås, School of Health Science.
2014 (English)In: International Emergency Nursing, ISSN 1755-599X, E-ISSN 1878-013X, Vol. 22, no 4, 81-87 p.Article in journal (Refereed) Published
Abstract [en]

Introduction: Through their formal mandate, position and authority, managers are responsible for managing everyday work in Emergency Departments (EDs) as well as striving for excellence and dealing with the individual needs of practitioners and patients. The aim of the present study is to explore managers’experiences of managing everyday work in Swedish EDs. Method: A qualitative and exploratory design has been used in this study. Seven managers were interviewed at two EDs. Data was analysed using qualitative content analysis with focus on latent content. Results: Managers experience everyday work in the ED as lifesaving work. One of the characteristics of their approach to everyday work is their capability for rapidly identifying patients with life-threatening conditions and for treating them accordingly. The practitioners are on stand-by in order to deal with unexpected situations. This implies having to spend time waiting for the physicians’ decisions. Management is characterised by a command and control approach. The managers experience difficulties in meeting the expectations of their staff. They strive to be proactive but instead they become reactive since the prevailing medical, bureaucratic and production-orientated systems constrain them. Conclusion: The managers demonstrate full compliance with the organisational systems. This threatens to reduce their freedom of action and influences the way they perform their managerial duties within and outside the EDs.

Place, publisher, year, edition, pages
Elsevier Ltd , 2014. Vol. 22, no 4, 81-87 p.
Keyword [en]
Management; Emergency Department, Everyday work, Emergency healthcare, Qualitative content analysis
National Category
Nursing
Research subject
Integrated Caring Science
Identifiers
URN: urn:nbn:se:hb:diva-1909DOI: 10.1016/j.ienj.2014.02.001ISI: 000347098200004PubMedID: 24690575Scopus ID: 84953343728Local ID: 2320/14212OAI: oai:DiVA.org:hb-1909DiVA: diva2:869987
Available from: 2015-11-13 Created: 2015-11-13 Last updated: 2017-05-10Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf