ACTION (Assisting Carers using Telematics Interventions to meet Older people’s Needs) is an innovative example of an Information and Communication Technology (ICT) based support service that is currently running in Sweden to help empower older people with chronic conditions and their family carers in their daily lives. The service is outlined and the main evaluation findings are presented. Sirpa explains how ACTION has been of direct benefit in her caring situation. The main lessons learned over a fourteen year period of implementing ACTION in Sweden are highlighted, concluding with the main challenges facing researchers, policy makers and decision makers in the immediate future