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Ledarskap och konflikthantering: ledares sätt att hantera konflikter
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Leadership and Conflict Management : leaders way to manage conflicts (English)
Abstract [sv]

Bakgrund: Konflikter är ett fenomen som förekommer i alla kontexter där individer integrerar med varandra. Konflikter har alltid funnits men synen på konflikter samt hur det hanteras har förändrats genom tiden. Konflikthantering är en viktig del i ledarskapet och är en av de viktigaste och centrala uppgifterna för en ledare. De flesta ledare ser konflikthantering som problematiskt eftersom de tycker att det är jobbigt och obehagligt att hantera konflikter på grund av rädslan för individernas reaktioner. Tidigare forskning har visat att det finns ett samband mellan ledarskap och konflikthanteringsstrategier men det finns fortfarande en kunskapsbrist inom området. Syfte: Syftet med studien är att förklara om det finns ett samband mellan det situationsanpassade ledarskapet och konflikthanteringsstrategierna samt om sambandet kan ge ledare större möjlighet att hantera konflikter framgångsrikt. Metod: Denna studie har en kvalitativansats, där semistrukturerade intervjuer har genomförts med två organisationer, där en butikschef och tre medarbetare i respektive organisation intervjuades. Resultat: Denna studie har kommit fram till att det finns ett samband mellan det situationsanpassande ledarskapet och konflikthanteringsstrategier. Genom att kombinera stilarna i det situationsanpassade ledarskapet med konflikthanteringsstrategier och med hänsyn till både medarbetares och ledares åsikter kan rätt konflikthanteringsstrategi väljas, vilket också kan främja individernas utveckling.

Abstract [en]

Background: The phenomenon conflict occurs in every context where individuals integrate with each other. Conflicts have always existed but the way we see and manage them have changed through time. Conflict management is an important part of leadership. Most leaders believe conflicts are a problematic issue that is difficult to manage, because of the fear of the consequence that may appear. Previous research has shown that there is a correlation between leadership and conflict management but there is still a lack of knowledge in the field. Purpose: The purpose of this study is to examine if there is a correlation between the situational leadership and conflict management strategies and if it can provide leaders with greater possibilities to handle conflicts successfully. Method: This study has a qualitative approach where semi structured interviews with two organizations were made, with both of the store manager and three employees in each organization. Results: The results of this study have shown that there is a correlation between the situational leadership and conflict management strategies. Through combining the styles of the situational leadership with conflict management strategies and with regard to both employees and managers opinion and behavior can a suitable strategy be adopted, which can encourage individual growth.

Place, publisher, year, edition, pages
2015. , 32 p.
Keyword [en]
Leadership, Situational leadership, Leaderships styles, Conflicts, Conflict management, Conflict management strategies
Keyword [sv]
Ledarskap, Situationsanpassat ledarskap, Ledarskapsstil, Konflikter, Konflikthantering, Konflikthanteringsstrategier
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-975OAI: oai:DiVA.org:hb-975DiVA: diva2:865899
Subject / course
Business Administration
Supervisors
Examiners
Available from: 2015-11-06 Created: 2015-10-29 Last updated: 2015-11-06Bibliographically approved

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VT2015KF22(686 kB)260 downloads
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
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  • en-GB
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  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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