This qualitative study delves into and explores senior people's experiences with the accessibility of the e-health platform 1177.se, with an emphasis on information architecture, navigation, and layout design. The study, which relies on theoretical frameworks and a review of the literature, identifies age-related disabilities as defined by W3C (2018), including visual impairment, hearing loss, decreased motor skills, and cognitive decline. The investigation's studies along with the information highlight varied attitudes and needs among elderly users. Despite Sweden’s high welfare standards, e-health services are not sub-optimally aligned to meet the multifaceted needs of older adults. The study’s conclusion reveals that the diverse experiences of elderly users are influenced by various factors. Despite overall positive attitudes, discernible challenges emerged, particularly for participants with visual and cognitive impairment. In the domain of information architecture, difficulties discerning a logical structure were noted, while navigation was affected by convoluted menus and a lack of interactive elements. The complexity and time-consuming nature of the website led to increased frustration. Layout design encompassing color contrast posed obstacles and significantly affected website accessibility. User’s identified needs encompass that call for a more user-centric-approach and inclusive design strategies. Future research should broaden participants’ representation and employ both quantitative and qualitative methods for a comprehensive understanding and more generalizable insights allowing for the development of generalizable insights and informed improvements to e-health platforms catering to the specific needs of this demographic.