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Användares och icke-användares relation till folkbibliotekets marknadsföring: en enkätstudie
University of Borås, Faculty of Librarianship, Information, Education and IT.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Library users and non-users relationship to public library marketing : a survey (English)
Abstract [en]

This bachelor thesis examines the perceptions and attitudes that library users and non-users have with public library marketing. The study aims to understand the relationship the library users and non-users have with public library marketing and what they think the public library should promote. It also discusses the important role the public library plays in a changing society, partly in terms of the social capital it helps to build and the social and cultural participation it helps to strengthen among its users. This study is based on an online survey and the results have been analyzed with relationship marketing, action organization and SWOT-analysis. The findings show that the library users and non-users are generally positive towards the public library marketing. However both groups indicate that the public library needs to innovate its marketing to make it feel modern and reach out through the channels that the users and non-users request.

Place, publisher, year, edition, pages
2023.
Keywords [sv]
Marknadsföring, Folkbibliotek, Biblioteksanvändare, Icke-användare, Relationsmarknadsföring, Delaktighet, Attityder
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-30868OAI: oai:DiVA.org:hb-30868DiVA, id: diva2:1812906
Available from: 2023-11-17 Created: 2023-11-17 Last updated: 2023-11-17Bibliographically approved

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File name FULLTEXT01.pdfFile size 1474 kBChecksum SHA-512
7b254b4a739ee2f0bb06d93efde423c60289f90c5aa02b1cbd96fac47d10390780c899623dc64ed1ed6c07bc68f15b44845b8d828804cc95f5757b6ec4ee96ee
Type fulltextMimetype application/pdf

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Faculty of Librarianship, Information, Education and IT
Information Studies

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf