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Påverkansfaktorer vid integritetsval i en cookie-banner: Hur kunskap, situationsbetingade faktorer och gränssnitt påverkar användarnas val i en cookie-banner
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Influencing factors for privacy choices in a cookie banner : How knowledge, situational factors and interface affect user choices in a cookie banner (English)
Abstract [en]

In order to improve the user experience and increase sales on the web, companies use so-called cookies to collect user data. However, cookies can be a major risk to users' privacy. Since GDPR and LEK were instituted, informed consent is now required to download cookies on users' computers. This is done through so-called cookie banners. These banners have no specific design requirements and the companies can then fill these banners with nudging and dark patterns. This may influence the user to consent to cookies without their intention. Many studies have highlighted the impact of the interface on the user, but several studies have also touched on other factors that can influence the user's choice in a cookie banner, for example the user's knowledge of cookies and situational factors when the user encounters a cookie banner. This study aims to investigate in a qualitative way how the factors knowledge, situational factors and interface, both individually and in interaction, affect the users' privacy choice in a cookie banner. Through nine semi-structured interviews with users from different age groups and backgrounds, the empirical evidence showed how the various factors affect the participants. The way in which the various factors influenced and interacted for the participants' privacy choices was very individual. However, we could determine that all the factors; knowledge, situational factors and interfaces often influence the selection process in various combinations. However, this can be both an awareness of the user, but also a more autonomous process.

Place, publisher, year, edition, pages
2023.
Keywords [sv]
Cookies, integritetsval, samtycke, påverkansfaktorer, kunskap, situationsbetingade faktorer, gränssnitt
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-30749OAI: oai:DiVA.org:hb-30749DiVA, id: diva2:1811544
Available from: 2023-11-14 Created: 2023-11-13 Last updated: 2023-11-14Bibliographically approved

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File name FULLTEXT01.pdfFile size 738 kBChecksum SHA-512
94ebf9309c20355c360ec3f46c5668fe2dee1c5b8f5285d952e59a4ea4e53c68c4d874722b859292c64c14057054c7b85b46bb4b46f26d635231afea25c2b895
Type fulltextMimetype application/pdf

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CiteExportLink to record
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Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf