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Sök och du skall finna… eller? - Hittbarhet på webbplatser för e-förvaltning: en undersökning av användarnas beteenden och upplevelser på en kommunwebbplats
University of Borås, Faculty of Librarianship, Information, Education and IT.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Search and you shall find… or? – Findability on e-government websites : A study of users' behaviors and experiences on a municipal website (English)
Abstract [en]

Findability is crucial for usability and user experience of websites. E-government websites, such as those of municipalities, regions, and other government agencies, often contain vast amounts of information and services, putting findability to the test. This study aims to investigate findability on a combined regional and municipal website through a case study, identifying the components of information architecture, navigation methods, and features that have the greatest impact on the website's findability. The study employs a mixed-methods approach, analyzing log data on website visit statistics and conducting a secondary analysis on a survey on user experience. The results reveal that organizing content from the users' perspective, accurate labeling, and improving internal search capabilities are some of the prioritized areas for enhancing findability. Additionally, the study demonstrates that commonly accepted measures of findability on commercial websites, such as bounce rates and visit duration, may not be directly applicable to e-government websites

Place, publisher, year, edition, pages
2023.
Keywords [sv]
informationsarkitektur, hittbarhet, sökbarhet, navigation, etiketter, användarbeteende, offentlig förvaltning, e-förvaltning
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-30683OAI: oai:DiVA.org:hb-30683DiVA, id: diva2:1806733
Available from: 2023-10-23 Created: 2023-10-23 Last updated: 2023-10-23Bibliographically approved

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fulltext(2343 kB)129 downloads
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af6578a99c73d81670eee8b5ffd48d8805075173640d2248771929457675182b455ceb586f1d484c1bb68f0e767970b4ae11249acadb8594b9b981709f422d9f
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf