Engagemang i online brand community: En kvalitativ studie om aktiva medlemmar
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 180 HE credits
Student thesisAlternative title
Engagement in online brand community : A qualitative study about active members (English)
Abstract [sv]
Studien syftar till att undersöka engagemang i ett online brand community (OBC) för att få en djupare förståelse för medlemmars engagemang i Sverige. Empirin samlades in genom en kvalitativ metod bestående av 13 semistrukturerade intervjuer med aktiva medlemmar. För att analysera empirin utgår studien från tre engagemangsdimensioner: affektivt, kognitivt och beteendemässigt engagemang. Resultatet visade hur aktiva medlemmars engagemang i OBC framkom genom en upplevd gemenskap, egennytta och vilja att tillgodose andra. Det framkom även att aktiva medlemmar har en betydande roll för interaktionen i OBC. Studien bidrar med en förståelse för medlemmars engagemang i ett svenskt OBC.
Abstract [en]
The study aims to investigate engagement in an online brand community (OBC) to gain a deeper understanding of members' engagement in Sweden. The empirical data was collected through a qualitative method consisting of 13 semi-structured interviews with active members. To analyze the empirical data, the study is based on three dimensions of engagement: affective, cognitive and behavioral engagement. The results showed how active members' engagement in OBC emerged through a perceived sense of community, self-interest and willingness to serve others. It also emerged that active members have a significant role in the interaction in OBC. The study contributes to an understanding of members' involvement in a Swedish OBC. This study is written in Swedish.
Place, publisher, year, edition, pages
2023.
Keywords [en]
Online brand community, community, engagement, members, affective engagement, cognitive engagement, behavioral engagement
Keywords [sv]
Online brand community, community, engagemang, medlemmar, affektivt engagemang, kognitivt engagemang, beteendemässigt engagemang
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-30595OAI: oai:DiVA.org:hb-30595DiVA, id: diva2:1803688
Subject / course
Business Administration
Supervisors
Examiners
2023-10-172023-10-102023-10-17Bibliographically approved