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Engagemang i online brand community: En kvalitativ studie om aktiva medlemmar
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesisAlternative title
Engagement in online brand community : A qualitative study about active members (English)
Abstract [sv]

Studien syftar till att undersöka engagemang i ett online brand community (OBC) för att få en djupare förståelse för medlemmars engagemang i Sverige. Empirin samlades in genom en kvalitativ metod bestående av 13 semistrukturerade intervjuer med aktiva medlemmar. För att analysera empirin utgår studien från tre engagemangsdimensioner: affektivt, kognitivt och beteendemässigt engagemang. Resultatet visade hur aktiva medlemmars engagemang i OBC framkom genom en upplevd gemenskap, egennytta och vilja att tillgodose andra. Det framkom även att aktiva medlemmar har en betydande roll för interaktionen i OBC. Studien bidrar med en förståelse för medlemmars engagemang i ett svenskt OBC.

Abstract [en]

The study aims to investigate engagement in an online brand community (OBC) to gain a deeper understanding of members' engagement in Sweden. The empirical data was collected through a qualitative method consisting of 13 semi-structured interviews with active members. To analyze the empirical data, the study is based on three dimensions of engagement: affective, cognitive and behavioral engagement. The results showed how active members' engagement in OBC emerged through a perceived sense of community, self-interest and willingness to serve others. It also emerged that active members have a significant role in the interaction in OBC. The study contributes to an understanding of members' involvement in a Swedish OBC. This study is written in Swedish. 

Place, publisher, year, edition, pages
2023.
Keywords [en]
Online brand community, community, engagement, members, affective engagement, cognitive engagement, behavioral engagement
Keywords [sv]
Online brand community, community, engagemang, medlemmar, affektivt engagemang, kognitivt engagemang, beteendemässigt engagemang
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-30595OAI: oai:DiVA.org:hb-30595DiVA, id: diva2:1803688
Subject / course
Business Administration
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Examiners
Available from: 2023-10-17 Created: 2023-10-10 Last updated: 2023-10-17Bibliographically approved

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VT2023KF34(407 kB)87 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf