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Konsumtionsbeteende: En kvalitativ studie om hur impulsköpbeteende förändrats i samband med Covid-19-pandemin
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesisAlternative title
A qualitative study on how impulse buying behavior has changed in the context of the Covid-19-pandemic (English)
Abstract [en]

The Covid-19-pandemic has had a profound impact on people's everyday lives, disrupting routines and forcing individuals to adapt to new challenges and restrictions. One of the somewhat significant changes brought with the pandemic has been in consumption behavior, whereas many people were altering their purchasing habits in response to the crisis. Such as impulse buying behavior. Accordingly, the purpose of the study was to examine how individuals’ impulse buying behavior changed during as well as after the pandemic in Sweden. Additional purpose was to investigate which factors that influenced the changed behavior with a focus on contentment, loneliness, fear and boredom. Empirical data was collected through a qualitative study with focus groups divided into three different age intervals, where the participants answered and discussed a series of questions. The results of the study indicate that the majority of individuals did not experience a significant increase or decrease in their impulse consumption habits during the pandemic, but with a notable shift in the types of products being purchased. Fear as a factor appeared as to the risk of infection, as well as towards the stores running out of stock. Online consumption was also the chosen alternative way to consume, yet consumption of food continued to be purchased through physical stores. Findings also showed that various emotions appeared with impulse consumption and variated throughout the groups. While positive feelings arise with an impulse purchase, the feeling then turns into anxiety. Boredom and loneliness was identified as a motivating factor, however not for all participants. As the pandemic was established to have reached its end, individuals reverted back to their pre-pandemic purchasing ways once physical stores reopened and social interactions resumed as normal. Overall, the study wants to contribute to further knowledge and understanding of what can influence individuals' consumption behavior. This research study will be written in swedish. 

Abstract [en]

Covid-19-pandemin har haft en djupgående inverkan på människors vardag, hindrat rutiner och tvingat individer att anpassa sig till nya utmaningar och restriktioner. Till följd av pandemin visade konsumtionsbeteenden på en markant förändring, dock snarare en omdirigering av vad som konsumeras. Syftet med studien var således att undersöka hur konsumtionsbeteenden, med fokus på impulsköp, har förändrats under såväl som efter pandemin i Sverige. Syftet var även att undersöka vilka faktorer som påverkade det förändrade konsumtionsbeteendet med en inriktning på tillfredsställelse, ensamhet, rädsla och tristess. En kvalitativ studie genomfördes via fokusgrupper genom en uppdelning i tre olika åldersintervall där informanterna svarade och diskuterade ett antal frågor. Resultatet av studien visar att majoriteten av individerna inte upplevde någon signifikant ökning eller minskning i sina impulskonsumtionsvanor under pandemin, men med en anmärkningsvärd förändring i de typer av produkter som köptes. Rädsla som faktor förekom vid smittorisk samt vad gäller att produkter ska ta slut. Onlinekonsumtionen var också det alternativ som valdes, men livsmedel fortsatte att köpas i fysiska butiker. Resultaten visade även att olika känslor förekom i samband med impulskonsumtion och varierade mellan grupperna. Medan positiva känslor uppstår vid ett impulsköp övergår känslan sedan i ångest. Tristess och ensamhet identifierades som en motiverande faktor, dock inte för alla deltagare. När pandemin konstaterades ha nått sitt slut återgick individerna till sitt köpbeteende före pandemin när de fysiska butikerna öppnade igen och det sociala samhället återupptogs som vanligt. Slutligen vill studien bidra till ytterligare kunskap och förståelse om vad som kan påverka individers konsumtionsbeteenden. 

Place, publisher, year, edition, pages
2023.
Keywords [en]
Consumption behavior, Impulse buying behavior, contentment, loneliness, fear and boredom.
Keywords [sv]
Konsumtionsbeteende, impulsköpbeteende, tillfredsställelse, ensamhet, rädsla och tristess.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-30458OAI: oai:DiVA.org:hb-30458DiVA, id: diva2:1795479
Subject / course
Business Administration
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Examiners
Available from: 2023-09-13 Created: 2023-09-08 Last updated: 2023-09-13Bibliographically approved

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