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User involvement and value co-creation in wellbeing ecosystems
Department of Business Studies, University of Uppsala, Uppsala, Sweden).
Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.ORCID iD: 0000-0001-8831-9013
Department of Strategy, Enterprise and Sustainability, MMU Business School, Manchester Metropolitan University, Manchester, UK.
2023 (English)In: Journal of Health Organization & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 7, no 9, p. 34-55Article in journal (Refereed) Published
Abstract [en]

Purpose – This article aims to examine how users’ involvement in value co-creation influences thedevelopment and orchestration of well-being ecosystems to help tackle complex societal challenges. Thisresearch contributes to the public management literature and answers recent calls to investigate novel publicservice governances by discussing users’ involvement and value co-creation for novel well-being solutions.

Design/methodology/approach – The authors empirically explore this phenomenon through a case studyof a complex ecosystem addressing increased well-being, focussing on the formative evaluation stage of alongitudinal evaluation of Sweden’s first support centre for people affected by cancer. Following an abductivereasoning and action research approach, the authors critically discuss the potential of user involvement for thedevelopment of well-being ecosystems and outline preconditions for the success of such approaches.

Findings – The empirical results indicate that resource reconfiguration of multi-actor collaborations provides aplatform for value co-creation, innovative health services and availability of resources. Common themes include the needfor multi-actor collaborations to reconfigure heterogeneous resources; actors’ adaptive change capabilities; the role ofgovernance mechanisms to align the diverse well-being ecosystem components, and the engagement of essential actors.

Research limitations/implications – Although using a longitudinal case study approach has revealedstimulating insights, additional data collection, multiple cases and quantitative studies are prompted. Also, theauthors focus on one country but the characteristics of users’ involvement for value co-creation in innovativewell-being ecosystems might vary between countries.

Practical implications – The findings of this study demonstrate the value of cancer-affected individuals,with “lived experiences”, acting as sources for social innovation, and drivers of well-being ecosystemdevelopment. The findings also suggest that participating actors in the ecosystem should utilise widerknowledge and experience to tackle complex societal challenges associated with well-being

Place, publisher, year, edition, pages
2023. Vol. 7, no 9, p. 34-55
Keywords [en]
Well-being ecosystems, Value co-creation, User involvement, Resource reconfiguration, Social innovation
National Category
Public Administration Studies
Identifiers
URN: urn:nbn:se:hb:diva-30390DOI: 10.1108/JHOM-11-2022-0339OAI: oai:DiVA.org:hb-30390DiVA, id: diva2:1792602
Available from: 2023-08-29 Created: 2023-08-29 Last updated: 2024-06-19Bibliographically approved

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