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Konsumentens köpbeslut inom second-hand mode: En kvalitativ studie om motiv och upplevda risker vid second-hand konsumtion
University of Borås, Faculty of Textiles, Engineering and Business.
University of Borås, Faculty of Textiles, Engineering and Business.
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesis
Sustainable development
Sustainable Development/Sustainability is used as a subject keyword for the thesis
Alternative title
Purchase decisions in second-hand fashion through a consumer perspective : A qualitative study on motives and perceived risks in second-hand consumption (English)
Abstract [sv]

Denna studie syftar till att undersöka vilka faktorer som påverkar konsumentens köpbeslut inom second-hand mode. Med tanke på hållbarhet och dess aktualitet så är det ett ämne som är intressant att forska vidare på. För att konsumenten ska ställa om till ett mer hållbart konsumtionsbeteende krävs en bred förståelse för vad som påverkar ett köpbeslut. Det finns ofta flera motiv och framförallt upplevda risker bakom second-hand konsumtion. Detta på grund av att begagnade varor utgör en större risk för konsumenten i och med att de tidigare har använts. Med en förhoppning om att kunna upplysa second-hand modeföretag kring hur de kan utveckla mer effektiva strategier, valde vi att undersöka bakomliggande faktorer till ett second-hand köp. Studien har en kvalitativ ansats som bygger på fokusgruppsintervjuer med 12 second-hand mode konsumenter. För att besvara studiens syfte och frågeställningar används Means-End Chain teorin (MEC) som bygger på motivationsfaktorer. Resultatet av studien visar att de största motiven till att handla second-hand mode är hållbarhet, ekonomi, unicitet och att konsumenten får känna att de har ett ansvar. Vi använder oss även av begreppet Perceived Risks med anledningen att vi ville identifiera upplevda risker med second-hand modekonsumtion, det visade sig vara defekta varor samt returer, tillgänglighet och utbud samt struktur och hygien. Vår studie bidrar till ökad förståelse för vilka faktorer som driver second-hand mode konsumenter till köp.

Abstract [en]

This study aims to investigate the factors that influence the consumer’s purchase decisions in second-hand fashion. Considering sustainability and its current relevance, it is an interesting topic to conduct further research on. In order for consumers to transition to a more sustainable consumption behavior, there needs to be a broad understanding of what influences purchasing decisions. There are often several motives and above all perceived risks behind second-hand consumption, as used goods pose a greater risk to the consumer due to their previous usage. With the hope of being able to inform second-hand companies about how they can develop more effective strategies, we chose to investigate the factors behind a second-hand purchase. The study employs a qualitative approach based on focus group interviews with 12 second-hand consumers. To answer the study's purpose and research questions, the Means-End Chain theory (MEC) is used, which is based on motivational factors. The results of the study show that the primary motives for shopping second-hand are sustainability, economics, uniqueness, and a sense of responsibility. We also utilize the concept of Perceived Risks to identify consumers' perceived risks associated with second-hand consumption, which turned out to be defective goods and returns, availability and selection, and structure and hygiene. Our study contributes to increased understanding of which factors drive second-hand fashion consumers to a purchase.

Place, publisher, year, edition, pages
2023.
Keywords [en]
Second-hand fashion, Sustainability, Consumption, Purchasing decisions, Means-end Chain Theory, Perceived risk, Responsibility, Focus group interview
Keywords [sv]
Second-hand mode, Hållbarhet, Konsumtion, Köpbeslut, Teorin om Medel-Mål Kedjan, Upplevd risk, Ansvar, Fokusgruppsintervju
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hb:diva-30032OAI: oai:DiVA.org:hb-30032DiVA, id: diva2:1780099
Subject / course
Business Administration
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Examiners
Available from: 2023-08-03 Created: 2023-07-05 Last updated: 2023-08-03Bibliographically approved

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Citation style
  • harvard-cite-them-right
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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  • text
  • asciidoc
  • rtf