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Resilience Capability and Capacity in Unexpected Crises: Experiences and Lessons Learned in a Healthcare Organisation during the COVID-19 Pandemic
The School of Business, Economics and Law, Department of Business Administration, University of Gothenburg, Gothenburg, Sweden.ORCID iD: 0000-0002-3642-5831
The Sahlgrenska Academy, Health and Care Sciences, University of Gothenburg, Gothenburg, Sweden;Department of Orthopaedics, Region Västra Götaland, Sahlgrenska University Hospital, Gothenburg, Sweden.
The Sahlgrenska Academy, Health and Care Sciences, University of Gothenburg, Gothenburg, Sweden.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare. Department of Work Life and Social Welfare, University of Borås, Borås, Sweden.ORCID iD: 0000-0002-3325-4184
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2023 (English)In: Journal of Nursing Management, ISSN 0966-0429, E-ISSN 1365-2834, p. 1-10, article id 6418267Article in journal (Refereed) Published
Sustainable development
According to the author(s), the content of this publication falls within the area of sustainable development.
Abstract [en]

Aim. The current article aims to gain insight into (a) what characterises organisational resilience during an unexpected crisis such as COVID-19 and (b) how organisations respond to developments in their environments. Background. In times of societal crises, such as the COVID-19 pandemic, the resilience of the healthcare organisation is tested. Method. This research is based on a case study in a university hospital and a county hospital in Sweden using surveys with both structured and open answers. Results. The result shows ambiguity and “polarised” experiences, emphasising flexibility vs. structure, clear hierarchical information vs. spaces for peer learning through dialogue, and focus on acute care vs. determination to continue with core operations. Conclusion. The article concludes that the pandemic resulted in paradoxes, tensions, and new experiences in organisational processes and interactions. These create opportunities for learning not only during crises but also for improving nursing management in both acute and planned care. Three relations are important in building organisational resilience in crises: resilience capability, resilience capacity, and sustainable resilience practices. Implications for Nursing Management. Organisational resilience under extraordinary circumstances, such as a pandemic, as well as enhancing the previous literature on nursing management that offer a more individually oriented perspective.

Place, publisher, year, edition, pages
2023. p. 1-10, article id 6418267
National Category
Nursing
Research subject
The Human Perspective in Care
Identifiers
URN: urn:nbn:se:hb:diva-29882DOI: 10.1155/2023/6418267ISI: 001002046100001Scopus ID: 2-s2.0-85176368268OAI: oai:DiVA.org:hb-29882DiVA, id: diva2:1764069
Available from: 2023-06-08 Created: 2023-06-08 Last updated: 2024-02-01Bibliographically approved

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Fallman, Sara L.

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