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Value creation and destruction involving multiple public service organizations: A focus on frontline employees
Chalmers University of Technology.
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.ORCID iD: 0000-0001-8831-9013
School of Public Health and Community Medicine, Institute of Medicine, Sahlgrenska Academy, University of Gothenburg.
2023 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045Article in journal (Refereed) Published
Abstract [en]

Using six focus groups with frontline employees within the Swedish sick-leave service, this article explores the co-creation/destruction of value. The article both adheres to and questions the public service logic by utilizing an empirical case in which frontline staff represents not one, but multiple, public service organizations. Moreover, as value creation/destruction is not restricted to one beneficiary, and several beneficiaries can be tied to one single service, the research builds upon this notion and distinguishes between four levels of value creation/destruction.

Place, publisher, year, edition, pages
2023.
National Category
Public Administration Studies
Identifiers
URN: urn:nbn:se:hb:diva-29876DOI: 10.1080/14719037.2023.2206398ISI: 000975952100001Scopus ID: 2-s2.0-85158082659OAI: oai:DiVA.org:hb-29876DiVA, id: diva2:1763431
Available from: 2023-06-07 Created: 2023-06-07 Last updated: 2024-02-01Bibliographically approved

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fulltext(897 kB)91 downloads
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Publisher's full textScopushttps://www.tandfonline.com/doi/full/10.1080/14719037.2023.2206398

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Eriksson, Erik

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CiteExportLink to record
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Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
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  • Other style
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Language
  • de-DE
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Output format
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