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Implementing a person centred collaborative health care model: A qualitative study on patient experiences
Högskolan i Skövde, Institutionen för hälsovetenskaper.ORCID iD: 0000-0003-1819-0896
Högskolan i Skövde, Institutionen för hälsovetenskaper.
Collaborative Health Care, Uddevalla, Sweden.
Högskolan i Skövde, Institutionen för hälsovetenskaper.ORCID iD: 0000-0003-3970-1288
2021 (English)In: International Emergency Nursing, ISSN 1755-599X, E-ISSN 1878-013X, Vol. 59, article id 101068Article in journal (Refereed) Published
Abstract [en]

Background: Collaborative Health Care (CHC) is a unique model in which ambulance services, home health care, hospital care and the national telephone helpline for healthcare in Sweden – Swedish health care direct (SHD1177) collaborate to provide the fastest possible health care for inhabitants living in eleven municipalities in western region of Sweden. Aim: To explore how patients experience and perceive health care received in the CHC. Method: Qualitative descriptive study using open-ended individual telephone interviews with fifteen community dwelling persons with experiences of care throughthe model CHC were conducted. Results: Two main categories and six subcategories were identified. The category “Thoughts of time in regard to acute health care” include “CHC leads to shorter waiting time for health care”, “Knowledge about the staff working hours” and “To alert or not alert”. The category “Thoughts on unplanned health care from CHC” involved “Receiving health care in my home”, ”Coordination from SHD1177 surprises” and “Accessibility of health care values higher than continuity”. Conclusion: Integrated health care models such as CHC are time saving and highly appreciated by community dwelling persons. The benefits of provision of coherent health care like in CHC, addresses the need to implement innovative integrated healthcare models in today's health care. 

Place, publisher, year, edition, pages
Elsevier , 2021. Vol. 59, article id 101068
Keywords [en]
Assistance-missions, Collaborative health care model, Qualitative content analysis, Swedish health care direct (SHD1177), While waiting for ambulance, adult, ambulance, article, clinical article, community dwelling person, content analysis, female, human, male, qualitative research, telephone interview
National Category
Nursing Health Care Service and Management, Health Policy and Services and Health Economy
Research subject
Wellbeing in long-term health problems (WeLHP)
Identifiers
URN: urn:nbn:se:hb:diva-28768DOI: 10.1016/j.ienj.2021.101068ISI: 000704343100004PubMedID: 34592605Scopus ID: 2-s2.0-85116041671OAI: oai:DiVA.org:hb-28768DiVA, id: diva2:1704793
Available from: 2022-10-19 Created: 2022-10-19 Last updated: 2022-10-19

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Hallgren, JennyBergman, KarinGillsjö, Catharina

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