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Nordiska flygbolagswebbplatser ur ett tillgänglighetsperspektiv: en studie om digital tillgänglighet med fokus på personer med funktionsnedsättningar
University of Borås, Faculty of Librarianship, Information, Education and IT.
University of Borås, Faculty of Librarianship, Information, Education and IT.
2022 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Nordic airline websites from an accessibility perspective : A study of digital accessibility with focus on people with disabilities (English)
Abstract [en]

Digitalisation means that the population, to a growing extent will be dependent on online services to be able participate in common acts such as travel. The number of people with a disability is consistently growing globally. People with disabilities require extra attention in order not to risk digital exclusion. In Europe, there is currently legislation that requires the websites of public sector to comply to a set of accessibility standards that are based on Web Content Accessibility Guidelines (WCAG). The private sector will soon fall under similar legislation regarding compliance with WCAG in websites. This study explores the level of accessibility in the Nordic private sector, more precisely in the websites of airline industry. The testing is done by taking advantage of automated tools that check the compliance to the WCAG standards of select airline websites. Similarly, but to a lesser extent, readability and usability of the websites are tested through automated tools and a manual test. Swedish public sector websites are included to provide a baseline when exploring the level of accessibility compliance and the level of readability and usability. The results show that there are currently shortcomings regarding the level of accessibility in the websites of airline industry when compared to the public sector. The level of readability and usability of the websites appears to be more even between the two sectors. When it comes to accessibility, the airline industry in the Nordic countries will have to continue to develop their websites to meet the upcoming legal requirements. 

Place, publisher, year, edition, pages
2022.
Keywords [sv]
Digital tillgänglighet, Digitalt utanförskap, Tillgänglighet, WCAG, Automatiserade testverktyg, Flygbolagswebbplatser, Digitalisering, Funktionsnedsättning
National Category
Information Studies
Identifiers
URN: urn:nbn:se:hb:diva-28568OAI: oai:DiVA.org:hb-28568DiVA, id: diva2:1694808
Available from: 2022-09-12 Created: 2022-09-12 Last updated: 2022-09-12Bibliographically approved

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fulltext(573 kB)150 downloads
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1e6cd64a49820aa613ec494ddc8c64e7e041545894e06d2528a7a0c5de796cf171f41bef26c80fa5b826c5b4082d2a6bbe24216a7833b4cce7953009ce79aaad
Type fulltextMimetype application/pdf

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Faculty of Librarianship, Information, Education and IT
Information Studies

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • harvard-cite-them-right
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf