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Value Propositions in Public Collaborations: Regaining Organizational Focus Through Value Configurations
University of Borås, Faculty of Caring Science, Work Life and Social Welfare.ORCID iD: 0000-0001-8831-9013
Department of Health Sciences University West Trollhättan SE‐461 32 Sweden.ORCID iD: 0000-0003-2476-4411
School of Business University of Skövde Skövde SE‐541 45 Sweden;VID Specialized University Oslo NO‐0370 Norway.
Department of Technology Management and Economics Chalmers University of Technology Gothenburg SE‐412 96 Sweden.
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2021 (English)In: British Journal of Management, ISSN 1045-3172, E-ISSN 1467-8551Article in journal (Refereed) Published
Abstract [en]

There is consensus that complex problems of contemporary society call for public service collaborations. So-called public service logic (PSL) focuses on joint value creation among a multiplicity of actors in service ecosystems. Despite recognizing various actors, this logic is essentially user-centric, with the service user being the one realizing the value. Consequently, single and collaborating organizations cannot deliver value, only potential value, or so-called value propositions. The elusive public service logic takes a network value configuration for granted and as a starting point. Drawing from two cases in Swedish healthcare, this paper argues that two other value configurations (chain and shop) are also relevant for understanding the development of value propositions – and that these may be related to both intra- and inter-organizational processes. Theoretically, we conclude that just like public service logic, other collaborative public management theories need to recognize the importance of a multiplicity of value configurations and that these are often related to both intra- and inter-organizational processes. We conclude that managers should not adopt the latest network trends without first reflecting on the relevance of existing internal processes.

Place, publisher, year, edition, pages
2021.
Keywords [en]
Management of Technology and Innovation, Strategy and Management, General Business, Management and Accounting
National Category
Public Administration Studies
Research subject
The Human Perspective in Care
Identifiers
URN: urn:nbn:se:hb:diva-26946DOI: 10.1111/1467-8551.12567ISI: 000722883300001Scopus ID: 2-s2.0-85119953515OAI: oai:DiVA.org:hb-26946DiVA, id: diva2:1614821
Available from: 2021-11-27 Created: 2021-11-27 Last updated: 2021-12-08Bibliographically approved

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Eriksson, Erik

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