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Informationssystem i hälso- och sjukvården: en studie om utmaningar vid implementering
2021 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Information systems in health care : A study about implementation challenges (English)
Abstract [sv]

I systemutvecklingsprojekt är implementationsfasen kostsam och tidskrävande. Studier inom hälso- och sjukvården har visat att kvalitén på implementation av informationssystem kan ha större betydelse än systemet i sig för hur välfungerande systemet kommer att vara i verksamheten. Trots detta så saknas det forskning om implementation av informationssystem inom svensk sjukvård. Syftet med denna studie var att identifiera vilka utmaningar som finns i svenska sjukvårdsorganisationer under implementation av informationssystem. Nio respondenter med mångårig erfarenhet av implementation från fyra regioner intervjuades i denna studie. Resultatet från studien identifierade tre stora utmaningar under implementation: ”Ta fram testplaner som kan hantera alla system, användare och behov”, ”Ha rigorösa riktlinjer för dokumentation” och ”Ha en plan för att minska påverkan på verksamheten”. Om svenska sjukvårdsorganisationer blir medvetna om dessa utmaningar skulle det kunna hjälpa dem att förberedda sig och förhindra problem som kan uppstå under implementation och drift av informationssystem.  

Abstract [en]

The implementation phase in system development projects is costly and time consuming. In healthcare, studies have shown that the quality of the implementation of an information system could be more determining for how durable and usable it will be, than the quality of the system itself. However, research is lacking about implementation of information systems in Swedish healthcare. The purpose of this study was to explore what challenges arise during implementation of information systems in Swedish healthcare organizations. Nine participants from four Swedish healthcare regions with multi-year experience within implementation of information systems were interviewed for this study. Results from participants showed three main challenge areas during implementation: having well-structured test plans, creating guidelines for documentation and trying to minimize affecting day-to-day operations. Being knowledgeable of these challenges could help Swedish healthcare organizations to prepare and possibly hinder or alleviate many issues during implementation and maintenance of information systems. 

Place, publisher, year, edition, pages
2021.
Keywords [en]
Implementation, healthcare, system development, challenges, information systems
Keywords [sv]
Implementation, sjukvård, systemutveckling, utmaningar, informationssystem
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hb:diva-26773OAI: oai:DiVA.org:hb-26773DiVA, id: diva2:1604621
Subject / course
Informatics
Available from: 2021-10-22 Created: 2021-10-20 Last updated: 2021-10-22Bibliographically approved

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